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“Ok for families, not for me”
Review of Xel-Ha

Xel-Ha
Book In Advance
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$119.00*
and up
Xel-Ha All-Inclusive Day Trip from Cancun
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$119.00*
and up
Xel-Há All-Inclusive Day Trip from Playa del Carmen
Buy Tickets Online
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$89.00*
and up
Xel-Ha Park All-Inclusive Admission Ticket
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Xel-Ha Natural wonder awaits you! Xel-Ha is simply unique! Xel-Ha is one of the world's most beautiful, natural aquariums. And it's all inclusive too!!! Swim and snorkel surrounded by rainbow colored fish who have made the river and inlet their home, take long walks in the middle of the jungle, ride a bike, take the train or just relax while enjoying the lazy river! All these activities are included too!
Useful Information: Activities for young children, Activities for older children
Reviewed May 12, 2013

Ample food and drink. Snorkeling lacked enough fish to see. Many expensive extras such as the virtually mandatory specific brand of biodegradable sunblock. More activities for kids and teenagers than for adults. I am an active senior and was bored after a while.

Thank DanAlbuquerque_NM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xel-Ha, responded to this reviewResponded May 23, 2013

Dear visitor,

We offer you an apology for haven´t reached your expectations.

We want to share with you that there are over 200 different species of fish that live in the natural lagoon at Xel Ha. That is an average of 3 different species per cubic meter of water.

Nevertheless, fish are in a natural environment, so there are days with more fish than usual or days with less fish. Everything depends on Mother Nature.

In the other hand, we´d like to clarify that we ask visitors to use 100% biodegradable sunblock in order to help us take care of the environment. It doesn´t have to have an specific brand, the real important thing is that it does not include any of the following ingredients: Benzophenone, Butil methoxydibenzoilmetane, Octyl metoxycinnamate, Octyl salicylate, Oxybenzone, Octinoxate, Ethylhexyl or Homosalate.

Thank you very much for your comments.

Customer Service Team
Experiencias Xcaret

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,635 - 6,639 of 15,208 reviews

Reviewed May 12, 2013

We did the Tulum ruins and Xel-Ha package. While it was cool to visit both places, I feel it kind of cheats you out of time at Xel-Ha. I feel we didn't have enough time to see everything at the park. Like other reviewers have said almost everything in the park cost extra, except snorkeling, but you'll need $25 for a deposit to rent their stuff. I found the equipment to be cheap and I gave up after 20 min of trying to get my mask to seal. If you're really into snorkeling then you probably have your own gear, you'll also really enjoy it here. The lagoon is beautiful with plenty of big fish and stingrays. I preferred Xplor over this park, but I'm not much of a snorkeler. Food and drinks are included in the park fee.

Thank IrishLew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xel-Ha, responded to this reviewResponded May 23, 2013

Dear visitor,

We thank you for the time you took to write this review.

We offer you an apology for the condition of your snorkel equipment, did you tell anybody of the staff? We would have been very glad to change it.

In the other hand, we want to share with you that some activities are offered as optional because of the following:

• In order to give a personalized experience, optional activities are available for a limited group of people, in comparison to the capacity of the park.
• The cost of maintenance of these activities is high, they are not included in the ticket for keeping the price as low as possible.

We hope you visit us again, to spend a whole day at Xel-Há.

Customer Service Team
Experiencias Xcaret

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

A really fun day out which was made better by the all inclusive food and drink.

Dolphin swim was great.

Thank Palmbarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

Definitely one of the highlights of the holidays. Plenty to do, spent hours snorkelling. Some people have commented saying there wasn't enough to do.... Clearly these people weren't interested in nature. Sure there were a couple of things you can pay extra for, like swimming with dolphins, but this s normal in any park. Definitely worth the money in my minds

Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

spent day a xel ha and it was great fun. there was just so much to do and see. snorkled there and that was great. perfect place to go with the family. the food there was very good. many things to choose from. for the price is was worth spending the entire day there

Thank magicbus224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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