We were at Casitas 7/30-8/3. This is our sixth trip there because we love it! The property is beautiful, rooms are fantastic (we are especially fond of the swim ups), the restaurants and bars are exceptional. We went to the culinary theater at Fuentes, and the chef demonstrates each dish that you eat. Also went to Santa Fe, which is a new restaurant where you share everything. Most of all though, we appreciate the staff, who make each guest feel welcome and at home. My thanks go especially to our concierge Allen (you da man!), our pool bartender Santiago and server Daisy, and our favorite restaurant server Efrain who we make sure we see every time we visit. I really don't have any issues to discuss, but a few helpful hints: bring bug spray, after all you are in the jungle and there are mosquitos; your concierge will arrange dinner reservations and is very helpful describing the different restaurants; your concierge also will help you with the pillow menu (yes you can choose your pillows) and aromatherapy menu so make use of all those things. Room service is always on time so be available for delivery.
You don't have to tip but the staff works about 14 hours per day, 6 days per week and they still manage to be great all the time, so take that into consideration.
They do have a membership plan (for all the Karisma properties) which was very valuable for us so we purchased this last trip, however no one will try and strong arm you into going to the presentation, but if you go, do so because you are actually interested in the program so that you don't consider it a waste of time.
Hope this was helpful. We'll be back in October!
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya