My husband visited the Eldorado Royal casitas in February of this year. I meant to write sooner. I absolutely loved our room. We had a swim out with private infinity or plunge pool. Beautiful room, the bed faced the outside pool and beyond that I could see glimpses of the beach. Just lovely expanses of blue between the pools and the sky and the ocean. These room type, or our block of swim out rooms with infinity plunge pool arcs in a semi circle around a pool with a swim up bar. Also, there is a covered area, like a covered picnic area with picnic tables, and this lovely man every day (I forgot his name begins with an 'F') set up shop from 11:00 until around 3:00 and served chips and guacamole and then the menu had wraps for lunch. I am not a huge fan of wraps,.but these wraps I enjoyed as much as eating in the restaurants. They were perfect, and they would also bring them to these swim up casitas. I saw them do it. And the guests could eat on their little lanai deck. The casitas were so close, that this was not a big deal. I hoped the people running around got tips. We took 200.00 of fives and ones, and tipped away. I enjoyed it. These people really work hard.
Karen and Claudia made up our concierge team, and I couldn't say which person I liked better. They were incredible. Nothing was too much trouble. And one day they left their office to find me. ( i was in the pool, clueless) She came, searching around the pool, (because I was walking the lazy river/swimming for exercise, it wasn't so easy to find me.) She came just to ask me if what ever issue we'd had was take care of. I think it was that I asked for house keeping to come at 12 noon every day. I don't do well with uncertainty and not knowing it they're coming at 8:00 in the morning or 4:00 in the afternoon. And I like the housekeeping done early. They said no problem and were so nice and did such a nice job. After that every day at noon sharp, someone was there to clean the room and replenish towels.
My husband like to nap on the outside, lanai bed. While I was moving around the lazy river and through the main pool, I noticed that some of the outside beds were very thick and nice. Ours was kind of flat and sad. I mentioned this and showed my husband and he asked them to make our bed thick and fluffy too. I would never have done this if my husband and I weren't using the bed, but for 7,000$ for the week, I wanted my husband who works very hard, to have the best vacation he could have. (Also, if he enjoyed himself, we could come back to Mexico, it took 30 years to get this trip.) but I promise, my real reason was he slept on that bed alot and it should be as nice as the ones in the other casitas.
They said they could change the bed that evening or the next day, and we said fine, And they did.
We were very respectful of these lovely people and they were very courteous and did everything they could to make our week wonderful and it was. We know what it was like in our younger years to have very little, and my husband was a waiter for at least 8 years while a student and a busboy as well. We tipped every one very well.
Some really nice things
The weather was perfect the entire week. Do your homework. The rainy season, I think is from October to end of November or December. I wouldn't have liked that at all. Also, Jan and February are good times to go as far as heat and weather. We went at the end of February and it was a little too hot for me unless I was in the water. So, for this whining, hot turtle, January would probably be the best month, because after February it just gets hotter and hotter and then the rainy season.
Not one bug. No mosquitoes or buggy pests of any kind. Nothing. Not a cockroach in sight. Except for one dead one in the pool. Got a paper cup from hubby and got it out of the pool.
The towels were bath sheets, not skimpy towels, but lovely big bath sheets, and if you asked the person cleaning your room for six of them, he would get them for you. We used these towels for showering and for the pool. Actually since our casita was a swim out, I didn't need a towel near the pool, I would just come home to my beautiful casita and use my towel. Every thing is very close, the casita to the pool/bar, and the little restaurant and the casita to the beach etc...
My husband loved the outdoor shower. He likes good water pressure (who doesn't) and he thought this was the best.
The A/C was fantastic. No problems with the room being hot. Sometimes the room was actually cold, but we were both leery of touching any buttons.
I loved, loved, loved, the swim out and so did my husband
I loved the pool and pool bar and eating area, so did my husband.
I loved the view from our room. I have seen other websites and traveler photos from other resorts, and the bed doesn't face the blue beyond, this I really enjoyed.
Room service was very nice, no complaints. Also, as the little refrigerator had sodas, juices, water, beer, a chocolate candy bar, and a bag of chips or pretzels.
The view, ah, the view, not completely ocean front, but literally, from our room to the beach was just to the right of the pool, so it would take ME, whose nickname is 'The Turtle' probably 50 steps to get to the beach.
The service was incredible, I don't have one complaint. Every one was wonderful in my opinion. My husband liked this fruit that I would not touch, Passion fruit. The outside looks like a tangerine, and the inside, to me, looks like green larva or maybe green caviar, AND according to hubby, it was crunchy. I couldn't, i just couldn't. I know people like this fruit, but it is just not for me. Anyway, an employee went to 5 different restaurants to find my husband passion fruit, and brought it to our door. It was so cute, Of course, we tipped him, and the next day he came to our room knocking. We wondered, who is that? and then there he was with a plate of passion fruit. I couldn't stop laughing. The day before, bless his heart, he brought a 'plate of fruit' not passion fruit. So my husband had his passion fruit.
I have bad knees, and some of the restaurants were very far. Alfonso was our man, giving us rides here and there. There were so many others, the bartender at our pool, the waitress, Daisy? I think that was her name, so nice and friendly and hard working.
We loved the spa. I booked our trip through Costco. It had a package. Part of the package was 2 massage treatments. My husband gave me his, He is not comfortable with strangers massaging him. I love massages, and said Muchas Gracias Senor, and gladly took his massage and added it to mine. I just asked for a female masseuse and away I went. So he had his passion fruit and I had my massages. No complaints about the massage, very nice.
The hydrotherapy part of the massage is what my husband enjoyed, an area with a jacuzzi, a small below freezing plunge pool. (I just put my legs in). And best of all this large hydrotherapy pool. If you are persistent you can find pictures on the website, its the Na'ay Spa. This warm pool, has mini treatments. If you stand under one faucet and push the button, a warm, strong stream of water for your neck and shoulders, another for your legs, etc.. . very nice.
The food was fine. I wasn't concerned about the food, unless it was horrible. If nothing else, I would have eaten omelets burgers salads etc... The portions were small, yes, but we learned quickly and ordered extra things, but really, I knew we could always order room service. I was more concerned about our room, the pool, beach and service. I was sure there would be something I liked between room service and at least 10 restaurants.
We liked the buffet breakfast at Cocotal. We would get a ride there, it was quite far. None of the food was bad, but I don't remember that much. I know the Asian restaurant was good, and the Mexican restaurant had an appetizer with chunks of shrimp and (cerviche?) maybe anyway I really liked that. All the restaurants were nice. Actually, I didn't like the buffet dinner at Cocotal. meh... but for breakfast , awesome.
The dinner theater, Fuentes, at first we thought, this sucks. We were hungry and the appetizer the chef made was so small, like fish the size of a nickel, no kidding, that my husband looked at me and said, "We're doomed" I laughed and laughed until people turned around. My husband is on the serious side, but he was having the best time and so was I. Then he said, "This is definitely a night for room service." Believe or not, some people walked out after the second course, again very small, was served. But there were 3 more courses coming. And you could always go to another restaurant later, or order room service. No need to be rude. Another guest who was sitting at the front near the chef complained. So finally the chef address the crowd and said, it's a five course meal, and something to the effect of 'be patient'
The entree was a few ounces and by the time everything was complete, we were actually okay. We didn't care about all that, we were laughing at the portion sizes, making jokes about my diet etc....
So it was okay. We are used to eating big meals. but it was no big deal. We left and were not hungry and I liked not feeling stuffed. We never ordered room service that night.
We rode into Playa del Carmen one night, and my husband had the time of his life haggling with the vendors. He talked one guy down from 65.00 for a bracelet to 12.00. So.... never take the first price. Not even in the fine stores. They will come down. The only place they never came down was the gift shops in the resort. But there was a jewelry store , very fancy, and my huband got himself a ring and ended up paying 1/3 of the price.
Now some things I didn't like
ONly one thing I didn't like and that was the terrible dinner on the beach. I didn't want to do it, I had a feeling, but it was part of Costco's package, and hubby said let's do it. The food wasn't good. Sorry. I had some type of beef, so tough, that I literally didn't eat it. I just wanted to skip it. I spoke to another guest at the pool. I recognized her from that night, and they didn't like their food either. But would that stop me from going back? Never. It's just a way to have a romantic dinner, and it's a money maker, some guy played the violin, and if you order lobster or have a certain wine, you pay extra. I just wouldn't do the dinner on the beach. Minor issue.
I didn't like that you can't swim in the ocean. Too rocky and waves too rough. If we weren't having such a nice time, this would have been a real downer.
Little bit of debris in the pool, the lazy river part. Not much (dead bug) but enough that I noticed. If I had a net I would have scooped up the debris. Not a major issue.
Hard to get the lovely beach beds. All taken and for the whole day unless you got up at dawn.
For me, this resort was too big. I don't need to eat at 11 restaurants. I don't care about 13 pools since you only really use the 1 pool for your block of rooms. The place is so big because there 2 sides the Eldorado Royale side and Eldorado Casitas side. Nothing wrong with a big resort, My young niece honeymooned here, on the regular side. She highly recommended it. She told me to go to stay in one of the casitas, which we did. They are young, real young. They probably didn't stay in their rooms. They are fit, scuba dive, like to go on excursions etc.... My husband and I don't scuba dive, we are much older than them, and we had no interest in seeing ruins of any kind. No judgement. We are middle eastern. I was born and raised here, but my husband was not. He's seen enough 'ruins'. So he wasn't interested. What does interest us is a great pool beach. He walked a couple of miles every day, I tried to spend time in the pool moving. and swimming. Anyway, we had a great time.
So, how do we get the same outstanding quality of service, the fantastic looking rooms facing a swim out pool. The same outdoor shower, A beach that you can swim in. A place for turtle-like me that is not Sooooo big? It's simple. Next time I will book at Eldorado Maroma! I can see that the rooms are similar and the place isn't as big. Maybe we will ride a horse or a camel. The marina with excursions are next door. (close for the slow turtle) I have never snorkeled, believe it or not, and I wouldn't mind a gentle excursion. It seems that everything is close by. So, if I want to walk I can. Or if I want to ride bikes I can, but am not forced to.
I really loved the Eldorado Casitas. If there wasn't another option I would go back in a heartbeat, and still might. But my husband really likes to get in the ocean. I hear you can at the El dorado Maroma. I've heard that Maroma Beach is nice. Originally, I didn't want to go to Eldorado Maroma, because the young lady at Karisma's 800 number said we would get bored. (but I could tell she was young and for her she probably would get bored. ) and a viewer last year made a negative remark about the place so quiet that it seemed unappealing. Then I realized that 'we' are boring people ourselves. So Eldorado Maroma should be perfect for us. There are at least 3 restaurants, but I would trade the amounts of restaurants for a beach we can swim in. Really, I LOVED our vacation, We could still lay out by the beach and the pool was very nice.
Another note. The pool bar closed at 4:oo. This was a downer because the music stopped they wrap it up and leave. When the servers are there, it's livelier, with drinks and music. The atmosphere changes. The bar should stay open until 6:oo
I think of our trip every day. I loved Mexico. I loved the people, I loved everything, and especially the lovely room , and the SERVICE. Above and beyond.
And I love water-- everything was so blue. The pools, the sky. Ahhh, take me back to where the water is blue....
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya