It is hard to write this review because I'd rather keep this place a secret. This is our 4th time here, and we are so thrilled that we invested in membership the first visit. My wife and I are well traveled. Without question, this is the finest place we have ever stayed. We spend 51 weeks a year looking forward to our week here. It is an annual reset - and we fall more in love with this place (and each other) every time we visit. As we are only on day 4 of 7, I may have to add additional comments later, but for now, the following comments:
Our butlers this time were Yalma and Liliana. They are both excellent, taking every opportunity to do the smallest little things to make our vacation perfect. Both of them are so professional and friendly, and seem to enjoy making us smile. We will definitely request them again next year.
The staff (all of them) at Naay Spa are also excellent. However, one masseuse, Felipe, is undoubtedly the best technician I have ever had. All of the masseuses are very good - but Felipe is incredible. I was a little afraid to shake his hand after the massage - I have strong hands, but Felipe is a gladiator!
The bartender at Casitas 32 bar, Luis, is a pro. Ask for his special if you happen to stay in 32.
We love the new Santa Fe restaurant. Also had a chance to dine at Jade, next door at El Dorado Generations, and we were blown away. All of the sushi was delicious, and the MahiMahi I had was the best i've ever tasted. Cesar, our waiter at Jade, was great. (By the way, after touring next door at Generations, we are really looking forward to staying down there when we have our kids with us. It is a stunningly beautiful facility, and the rooms, particularly upstairs with infinity pools, are breathtaking.)
The grounds are perfectly manicured - I've never seen one piece of litter, a leaf out of place, etc. An army of staff attack this place from sunup to sundown, quietly going about their daily efforts to make El Dorado Casitas the paradise we dream of all year round. Every staff member will greet you with a friendly "Hola" or "Buenos Dias" and a smile.
We always enjoy our meals, no matter what restaurant we dine in. We have our favorites, and I will keep those secret so I don't have to compete with you for a table. Our advice: try them all and find your personal favorites.
I have had a countdown app running on my iPhone for the past month, counting the days, hours, minutes until we got here. Sadly, we are on the second half. After finishing this review, I will start working on booking our next visit back. In the meantime, we are planning a ski trip, a Mediterranean cruise, and a motorcycle trip, but what we will be really looking forward to is our return to El Dorado Casitas.
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya