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“11 nights in Paradise”

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El Dorado Casitas Royale, by Karisma
Ranked #26 of 386 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Warrington, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“11 nights in Paradise”
Reviewed March 27, 2014 via mobile

Just returned from El Dorado Royale having spent the last 11 nights there. This is a fabulous hotel. The rooms are excellent, the food divine and the staff are so friendly! Disappointed with the dining in Fuentes restaurant, (never seen cottage pie like that!) but all other restaurants were fantastic. The Animation team are great fun and do a great job. All in all this is a great place to relax in the sun and get a little luxury. Chocolate Martini is a must!

Stayed March 2014, traveled with friends
Helpful?
3 Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,823)
Date | Rating
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English first
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

My husband and I spent 2 wonderful weeks in our casita. Our original plans were to stay in the hotel part of the resort which also looked wonderful. However, once we experienced having our own "hut" with an outdoor shower, we were hooked. No holiday is perfect, but ours was close because we were very comfortable; our requests for some particulars were met by resort staff who we truly enjoyed and who felt like family with their warmth and effort to make our stay over the top!!
We enjoyed an ocean side dinner, champaigne and a sax player floating the notes of "Moon River" just for us. We enjoyed the new Generation restaurants. One suggestion is we would have liked more entertainment variety. Bouquets of thanks to Olga, Vuchko and Rambo for making our holiday one we will never forget!!

Room Tip: a casita closest to the ocean
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  • Stayed February 2014, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
1 Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2014

This is an excellent resort, first in staff, services, management, rooms. We stayed in casita room 3122, and loved it. All the employees in this area made us feel so welcome, and they spoiled us for nine days. The pool bar tender was the best we have ever met on all our visits to Mexico, Alvaro - good job !
Management change our room from second floor to ground floor unit in a very short period to meet our needs. The cart drivers gave us all transportation we needed to get around the resort.
We would recommend the resort to all coming to Mexico.

Room Tip: We loved our ground floor casita in section 31, we had 3122 and loved it.
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank TOM PAT D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 26, 2014 via mobile

Beautiful stay at an amazing resort! Wonderful staff that makes you feel truly welcomed and pampered! This was our first time flying to an all inclusive resort and we cod not have been more pleased. We would absolutely recommend this resort to all adultsooking for an island paradise get away!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pittmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 26, 2014

just back from spending a week at this place which has to be described as paradise....stayed in a swim up infinity suite...and it seems that all first floor are swim up infinity, all down stairs are swim up....enquired about individual casita...which is virtually beachfront...but in retrospect was glad to have had upstairs infinity suite.....the standard is the same throughout.....the whole resort is very quiet.....even the Royale section...was informed that the resort was at 97% occupancy...even so, not a sign of anyone etc sitting on your shoulder.....the weather was very kind to us....not a sign of rain...was on a beach cabana most mornings before 8....always plenty of them and sun loungers available....all the restaurants were first rate, booked via personal concierge.....they even come from there office to find you....yes all the portions are small...but its gourmet food.....my suggestion would be have a good breakfast....lunch at one of the beach bars.....and dinner at one of the main restaurants.... if you are still peckish when you get back into your room....order room service....the resort is split into 3 defined areas...royale, casitas, and sensations...which I believe is very very new....royale and casitas are adults only....sensations is a family hotel...I used all three....could not fault any of them....please be aware the wi fi is free at sensations....where as it can cost as much as $50+per device per week at casitas...so used to have a very short walk to sensations everyday to VIBER contact the UK [free over wi fi].....guess their is two sides to this...one being if you can afford the casitas...then you wont baulk at the cost of wi fi....the school of thought and the one I conscribe to is that wi fi should be free in an establishment of this magnitude....karisma group....put this in order please....and even if one device was free per suite per week it would be a great step forward.....

little point in banging on.....but take it as read the casitas is the way to go....do it right.....bang on

Room Tip: any room is good
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank biffofridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, Missouri
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 26, 2014

This was our second time at El Dorado Royale. My wife and I had a fantastic time! The food was wonderful, but I'll confess, our favorite dinner was the room service after we got back to the room after a long day of having fun. All of the people are very friendly from the waiters and bartenders through the groundskeepers! Each one of them paused to say 'hola'! We felt like royalty!! Our favorite breakfast was at the Cocatal. Gregorio and Alex took excellent care of us!!! If you go to La Cabana for lunch, ask for Peter. He's an awesome waiter is very happy and friendly! Luis is the bartender up at the Fuentes pool. He took very good care of us! Our concierges were Luis and Leo. Their friendly attitudes and helpfulness was great! They even found a bath robe for me to buy for my wife for which they had to go through other department heads and their superviser Adriana in order to find one. They all came through and my wife was very happy! One of our favorite drivers was Jeff. Other people to mention also is Carlos, Alex, and Antonio!!! They're all wonderful and made our vacation fun. The entertainment team was a blast! We had so much fun with Omar and Christian!! They even got me up on stage a few times! El Dorado is our favorite place to go. It was very hard leaving, but we will definitely be back soon! 'Hola' to all our friends there!!

Room Tip: The individual Casitas room was fantastic! Our back patio was less than thirty feet from the beach!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 26, 2014

This place was amazing. The only questionable thing is that they didn't serve authentic Mexican food, which was a little disappointing since we were looking forward to it. Otherwise, everything was perfect. From the staff to the immaculate grounds to the available of an amenity we needed/wanted. My favorite waiter was Omar at Jo Jo's - who when I dined there twice was absolutely personable, helpful and complementing. There are a ton of other people at the resort that made my stay amazing, and I didn't want to leave. The spa was clean, relaxing and tranquil, and I was never wanting for a drink at the beach or pool because we were always taken care of. I will be back absolutely, hopefully sooner than later!

Room Tip: We booked the oceanfront jacuzzi junior suite, and we were upgraded from Royale to Casitas for free...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank MelodyAnneNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Casitas Royale, by Karisma

Property: El Dorado Casitas Royale, by Karisma
Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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