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El Dorado Casitas Royale, by Karisma
Ranked #25 of 395 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Reviewed September 28, 2013

We were on holiday during the worst weather Mexico has had in 54 years! The only saving grace was this hotel and its employees!

Beautiful surroundings and everything you need is on hand, the gourmet dining is fabulous and the 24hr room service is divine and very handy for us as the weather was so bad we couldn't leave the room some days!).

We paid for the extra to stay in a Casita swim up room and it was soooo worth it! We were is Casita 2808, its a 30 second walk to the beach, that bit of the resort doesn't have a great bit of beach, but given the weather, it didn't really bother us.

The rooms was great, they all have a jacuzzi's and an outside shower, both were great. They have Ipod docks, but you need the Iphone 4s or below, as it's the old connector, or just buy an adaptor before you go.

If you're going as a married couple, make sure you time your holiday within 30 days of your anniversary and take your marriage cert with you, as the additional services you get for free are brilliant!

The only thing slight negatives I have about the holiday, apart from the weather are:

The concierge service - we found the concierge service a bit intrusive, I felt a bit ill one day, so put the do not disturb on the door, and the concierge rang up to tell us we had the do not disturb on the door and did we wanted the room cleaned. He rang every other day, asking us to go and see him so he could tell us about some 'promotions'. We went up there one day at his request and when we got there he wanted to book the anniversary extras, which we'd already booked with his colleague and he'd not bothered to check - and tell us about the days promotions! He promised us a welcome gift with every phone call, but on the two times we went up there he never gave us one. I can see though how other people might want that kind of service, so this is a purely personal observation.

The dress code, if you're going to have one- stuck to it! I don't really do dresses, but having checked the website before we went I made sure I had appropriate things to wear for lunch and dinner, some people just wore what they liked and were stilled allowed in.

Finally - there was a lot of work going on, so on the couple of days sun we did manage to have, the hammers and noisy equipment came out - we'd specifically asked for a 'quiet' room, but they were rebuilding the Casitas block next to us and on the first couple of days they, knocked down two bridges and built two new ones just outside our Casita on the pool side on the second time we had nice weather, they decided to dig up the road just outside our Casita on the other side, on the third they decided to do some work in the Casita right next door, so it was continually noisy. I know its low season, and I think we were just unlucky, as I suppose every hotel has to do maitenance, but when you only have 3 days of decent weather in the whole two weeks and thats what happens each time the sun comes out, it does spoil the only bit of chilling in the sun that you might be able to do!

Bottom line, would I go again and would I recomend it, absolutely, defnately yes I would, if the weather had been good, it would have been like paradise!

Room Tip: The beach is not brilliant by Casitas 2800, but would definately spend the extra on a swim up room.
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  • Stayed: September 2013, traveled as a couple
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3  Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,033 - 4,039 of 5,076 reviews

Reviewed September 28, 2013

Me and my husband went on our honeymoon to el dorado casitas royale and it was amazing. We specifically booked through beach bum vacations out travel agent Carey Driscoll was very professional easy to work with and made our playing worry free. Once we got to the resort we were treated like we were prized guests. We felt so spoiled. From the roomservice to our pool waitors to pretty much all of the staff they were so professional. and the rooms are so nice they are all rerenovated. If you have any issues with anything it is there priority to make your stay amazing. We will definitly be going back for an anniversary.

Room Tip: stay in the infinity pool section or the swim up infinity that is the best
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  • Stayed: September 2013, traveled as a couple
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15  Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

This is a wonderful adult-only SPA resort with Gourmet Inclusive.

We came here for our 40th wedding anniversary and the hotel upgraded us to a Casita where 2 concierges, a pool and beach butler, a private swim-up pool and barman are dedicated to less than 20 suites and cater to your every need.

Check-in and check out were quick and the champagne while the paperwork is processed is a nice touch.

Food is really gourmet. Therefore, the portions are small, but there is always plenty to eat (and you can eat all you want, therefore the portion size really does not matter.) I liked their house wines (the red Spanish cabernet-sauvignon was excellent), but they also have a great selection of à la carte wines for an additional charge. Servers are exceptionally attentive and pleasant and treat you like royalty.

This resort does not limit the included drinks to local brands. Top shelf brands are included for the brandy, scotch, gin, vodka, tequila, etc. to match the distinctive palates of their gourmet clientele. This is a rare distinctive touch in all inclusive packages.

It was rainy during our 2 weeks stay but we still had a good time. This is a quieter resort where no kids are running around and it is not targeted at the young adults looking for the party scene.

If you are looking to spend a lot of time having fun swimming in the sea and on the beach, you risk being disappointed. Hurricane seasons have eroded a lot of the sandy beach and the resort has placed a line of large sand bags a short distance in the water to prevent further loss of the beach, creating a kind of artificial reef the full length of the beach of the El Dorado Royale and Casitas Royale resort areas. However, there are several pools all over the resort, and the Casitas enjoy a low ratio of rooms to private pool facilities - mitigating for the unsightly sandbags in the sea for most.

The El Dorado Casitas Royale is at a fair premium over the El Dorado Royale. Your budget will dictate which is best suited to your needs, but I would not hesitate recommending either for your next stay near Playa del Carmen.

Room Tip: The resort is not access-friendly. if you have problems with stairs, ask for a room at ground level...
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  • Stayed: September 2013, traveled as a couple
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3  Thank Andre F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded September 28, 2013

Dear Andre F
Thank you for your excellent review of your recent stay. It is very special and there is no better reward than to hear about your wonderful experiences at the El Dorado Casitas Royale.

Thank you again and I look forward to your return.

Olga Medina
General manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

My wife and I stayed in the El Dorado Casitas Royale for 2 weeks for our honeymoon. We chose a 1st floor suite with infinity pool. Following our personal transport from the airport, we were greeted on arrival in our room with a bottle of champagne. The room itself was perfect - it included a massive king size bed with memory foam mattress, large "wet room" shower, open air shower, jacuzzi bath, free mini bar, widescreen TV, another bed on the terrace balcony and the infinity pool (a small pool about 0.5m deep). Aircon and strong wifi signal were both of great use throughout the holiday too!
The variety of restaurants and bars in the resort was brilliant, both for main meals and the odd snack if we felt peckish. On the days we were too tired to dress up and go out, room service was a life-saver! The only restaurants we thought could do with improvement were Kampai (limited cuisine for a "pacific rim" theme - only featured japanese) and La Isla (no atmosphere and under-staffed).
We went on a lot of excursions booked by the Thomson/First Choice holiday reps on site, such as swimming with dolphins and whale sharks, and visiting the archaeological ruins. All of these were excellent value for money, and the early morning departures were worth it!!
The concierges located in each cluster of suites were also very accommodating and ready to do anything for us, including booking restaurant reservations, sorting any maintenance issues, etc. The shuttle service (an armada of golf buggies) were also very handy for getting around the resort for any reason (particularly when it was raining!).
When we were in the mood for chilling out, the beach next to our room was great to walk along and paddle in the water, as well as the pool bar outside our room.
All in all, we felt very spoilt and will fondly remember all the great experiences we had at the El Dorado Casitas Royale. If we had a chance to go back, we would jump at it, especially to try out the excursions we weren't able to fit in the first time around!!!!

Room Tip: The infinity pool suites on the first floor are great, as the balcony pool is all your own - it'...
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  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with this hotel
2  Thank OllyW79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded September 28, 2013

Dear ollyw79
Thank you for your review and I appreciate your honest opinions of your experience at our hotel. Im sorry that our restaurant Kampai did not match your expectations. I have read through your review and have shared this with my food and beverage manager. We are dedicated to our guests and ensuring that their GI experience is the very best.

if you should wish to contact us , please do not hesitate to contact our customer services. We will await for your return.

Olga Medina
General manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

Just spent a week at this resort for the 5th time. Even with all the rain our butlers, Ylma and Bernice made sure our stay was wonderful. We stayed in one of the presidential rooms and had our every whim catered too. We are already planning our next trip.......can't wait to go back.

  • Stayed: September 2013, traveled as a couple
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Thank TheaTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded September 28, 2013

Dear theatx
Thank you for sharing your experiences of your recent stay , it was a pleasure to host you once again for vacation. And we look forward to your next visit.

Olga Medina
General Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

What a destination!

This is a most outstanding resort in every way. Service is first class all around, food and drinks were outstanding; the grounds are everything short of paths paved with gold and pearls at the Casitas archway. We celebrated our 27th wedding anniversary at the El Dorado Casitas Royale and could not be happier with everything about this resort!

We booked our trip through Joanne at Beach Bum Vacations with great ease, wonderful, prompt communications and a terrific travel packet that made everything at the hotel PERFECT!!

We arrived on a Sunday and when our departure time approached Saturday afternoon we had already begun to feel homesick to leave this place. From the moment Tristan in Casitas reception greeted us with a “Welcome Home” until we were pulling out of the portico for departure they made us feel special & part of a family. It is difficult to express in words the gentle, sweet people that make this resort stand out so spectacularly. Everyone from the sweet housekeepers that kept our rooms spotless to the excellent restaurant staff and room service delivery to our beach butler Alejandro & servers Javier & Leo and our wonderful concierges Marlene, Christian, Allen & Francisco who work so hard to accommodate requests & answer questions. The wait staff in Rincon, Kampai & Casitas D’Italia were remarkable; warm, friendly and exceptionally precise in their service. The spa services were wonderful! Do not miss the hydrotherapy, sauna & steamroom before your massage. We were so relaxed after both of our two massages we neglected to remember the masseuse’s names, my apologies to them, but they know their jobs, we were pudding afterwards!! Above and beyond from room service to bar service we cannot say enough. GO SEE FOR YOURSELVES. Every Casita has it's own charm, the amenities seem to build as the Casita numbers rise from 25-32 but they all possess fantastic atributes. The rooms are lovely but this place is so much more. Choose a room based on what you like; swim up, individual, 2nd floor infinity pool, etc. It's the staff at this establishment that make it so special. JUST BOOK YOUR TRIP TO PARADISE! Call Joanne and book this vacation now. We are currently planning our return trip and are ready for a new countdown!!!!

  • Stayed: September 2013, traveled as a couple
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18  Thank MinMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded September 25, 2013

Dear MinMC
Many thanks for your review and i'm very happy to know that we, here at El Dorado Casitas Royale, we were able to provide you with an excellent vacation experience.
I have passed your comments to all staff , especially the employees mentioned as there is nothing better than to be acknowlegded by one of our valued guests. Your praise will definately encourage and motivate our staff .

It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again here in Paradise.

Olga Medina
General Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

We have just returned from our 6th visit to El Dorado Casistas Royale and have had another fantastic holiday. We cannot fault anything at all about the hotel or staff.

We were again in room 3205 which has an amazing view looking out over the ocean. A big thank you to our butlers Pilar and Maurico they could not do enough for us and nothing was any bother for them. Jesus the beach butler was very attentive and made sure we had everything we needed while we were at the pool or on the beach, Orvilin our bartender was fantastic and made some excellent cocktails.

The food and staff was very good in all the restaurants but we did have our favourites. We enjoyed Cocotal for breakfast where the young hostess Daniella always greeted us with smile and I became very good friends with her. Efrain or Alex were usually our waiters and their service could not be faulted they were always smiling and very pleasant.

JoJos was excellent for lunch where the staff who had served breakfast in from cocotal now served lunch so again the service was excellent. Well done Daniella , Efrain and Alex.

All the restaurants served amazing food for dinner but our favourite was D'Italaia casitas where the food and service were always amazing.We always asked for Pedro to be our waiter as we have got to know him really well over the last six years and know that his service is excellent there is never anything any bother .

All I can say is that we had another fantastic holiday and cant wait to return next September.

  • Stayed: September 2013, traveled as a couple
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1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded September 25, 2013

Hola Diana,
Thank you for your wonderful review and kind words, I enjoyed reading your review. I'm very proud of each and Every Employee at El Dorado Casitas Royale and will share your comments with all. There is no better reward than to receive such comments from our guests , it is great too, that you appreciate the efforts of our staff. I appreciate your feedback and I can assure you that Pilar, Mauricio, Daniella, Efrain, Alex Orvilin, Pedro and especially Jesus who is a very special person who we have with us, are very proud of the mention for there efforts.

Once again , It was an honor to host your 6th holiday and I hope to see you soon , your family and friends for a 7th stay with us.

Best Regards
Olga Medina
General manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#22 On the Beach Hotel in Riviera Maya
#26 Green Hotel in Riviera Maya
Price Range: $348 - $1,268 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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