My wife and I stayed in the Casitas section from 31st May to 14th June 2013 having travelled with First Choice.
It was our first time in Mexico and we were more than impressed with the hotel. Whilst there we both celebrated birthdays and our 26th Wedding Anniversary so this was quite a special holiday.
The majority of reviews I have read both before going to and since coming back concur with our view that the property is exceptional.
We were there over the weekend of the 1st/2nd June when the monsoon like rain occurred and initially that did have us worried. We were in 2614 during the storm and due to the leaks that occurred had to move to 2506 on the Sunday. However once the storm passed the weather was fine and so were we.
A number of reviews on this site are very detailed and in the main align with our opinions so I will keep this relatively short and simply underline some key points.
Casitas rooms; Large well appointed and clean.
Housekeeping: Excellent standards throughout our stay.
Staff in general: Every member of staff we saw or spoke to was friendly and prepared to go the extra mile
Restaurants : Favourites were D’Italia Casitas and Kampai.
Meal on the beach: Superb setting and meal.
Pool Bar: Alfredo was our bartender and he was excellent.
Pool area: Always clean and well tended.
Beach: Not the best if you are someone who likes to swim in the sea. However beach is fine for sun bathing.
Other guests: With only a very few exceptions everyone we met was very friendly.
Only slight gripe:
As the Casitas section is right alongside the Royale part of the hotel you do get people from the Royale coming in as well. They are allowed to use the pools in the Casitas section but are not supposed to take any beds by the pool or beach. However we found that they did so on occasion. Even though the beach butler did sometimes tell them they were not allowed to use them he still let them sit there. It was not really an issue as it was very quiet and there were always plenty of beds; however when you have paid a considerable premium to stay in the Casitas areas it does make you wonder what you are paying so much more for? I wonder whether if it was busier they would have been moved?
Would love to return to this hotel in the future but the price for the same dates and package in 2014 has increased (at todays date) by 31% ! I am hoping that this will decrease as time goes on. Fingers crossed.
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya