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“What a nice change of pace!”

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El Dorado Casitas Royale, by Karisma
Ranked #30 of 391 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Merion Station, Pennsylvania
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“What a nice change of pace!”
Reviewed August 22, 2011

We stayed at Casitas in August with another couple. We usually stay at El Dorado Maroma, so this big resort was a nice change of pace. The Casitas section is small and quiet, and since the resort was not at capacity, it had many of the advantages of a larger resort without the crowds!
First of all, our sincere gratitude to Carmina, our concierge from EDM. She knows us well and intervened to make sure we got a room with a view! She is the best and we were delighted to see her at the Exotic Travelers gala at EDM. We were put in section 30 of Casitas... wonderful view of the ocean and a quick walk to the beach!
Check in was easy - we were whisked away to the Casitas for check in with Israeli, our Casitas concierge. All was explained and we loved our room. Our first lunch was at Kampai, the Asian restaurant. The food was wonderful, but, with the August temperatures, it was warm inside the restaurant.
Dinner our first night (and one other night) was in the Italian restaurant (the main one, not the Casitas Italian). Complements to Jesus, our wonderful waiter, who made the experience so pleasurable. The food was great. We had read many reviews of the lobster lasagna...let me say, they did not exaggerate. It was amazing!
Our days were spent on the beach... mostly on a beach bed in the shade. There are plenty of beach beds.. no rushing out in the morning to save one. The beach is not one for swimming... there are rocks everywhere.. but they don't interfere with sunning! We did try to snorkel once right off the beach, but were disappointed.
Lunches were either at La Isla (right near the main pool) or Jojo's (on the beach). Both were good, but we found we really enjoyed Jojo's the most... nice ocean breeze and great service from Efrain and Gregorio! It was an easy walk from the Casitas section along the beach to Jojo's, although in the heat, we at times used the golf cart service!
Breakfast at Cocotal (thanks again to Efrain!) was amazing. It is buffet, with an omelet station, and offered everything anyone could want! Anyone who says they don't get enough to eat is not making sense. There is more than enough food, and they always offer more!
We also had dinner at Cocotal several times and it was very good. We also ate dinner at Kampai (again, good food, but very warm inside the restaurant) and at the Italian in the Casitas section. Unfortunately, our experience at the Casitas Italian was not as good as at the main restaurant. It is small and was only open occasionally, so it felt very crowded and rushed. The service was definitely not as good as we got from Jesus!
In comparison to EDM, I would have to say we truly enjoyed Casitas, but feel that if the resort was at full capacity, it might not be as enjoyable. We are not night people, so I can't comment on the entertainment. We loved the peace and quiet. There was a convention of destination wedding planners for the last few days we were there, and the one morning they were in Cocotal at the same time we were, it was very noisy. Just a glimpse of what it would be like at full capacity.
Overall, we truly enjoyed our stay. The room was great.. always clean.. and the best outdoor shower ever!!! It was huge! Unfortunately, Fuentes, the mexican restaurant, was closed the entire time we were there, but we were able to order off their menu at Cocotal.
Obviously, August is not prime time in Mexico, but we had a wonderful time. Yes, it was hot, but there was always a great breeze on the beach, and we were steps away from a pool and a great pool bar! We met some lovely people, but had the peace and quiet we value so much on a vacation! All in all, it was a totally successful trip!

  • Stayed August 2011, traveled as a couple
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9 Thank barbandsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Boston
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41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
Reviewed August 18, 2011

We recently returned from a week’s holiday in the casitas. In the past 4 years, we have been to Mexico 7x and this is our 2x at the EDR. All of our visits have been to AI’s and because of this, there are certain expectations we bring with us to resorts. We’ll start with the bad:

Check-In: Upon our arrival at 2pm, we were completely ignored by the 7 or so workers out front. No one came to help us with our luggage and they just let us stand there. We proceeded to walk up to the little desk they have outside when someone finally approached us and told us we needed to go inside to check in. I know that casita guests have a separate check in area so I told him this when he grumbled and went to find someone else to deal with us. Another man approached us with a piece of paper where our name was located as guests. We were told to wait. Eventually, a golf cart approached and we were told to get on. Once again we waited while they retrieved another couple from inside. No one talked to us, asked us any more questions and we all had a quiet ride to the casita section. On previous visit, they would drive you around the property to acquaint yourselves but this did not happen (I assume since so many drivers are busy with their Exotic tours). We had booked through RCI so we were brought to the Exotic Travel area. Here we finally received a decent welcome with champagne and a cold towel. Jorge was our main concierge and gave us a quick rundown before he gave us the pitch. After traveling all day, this is not what people want to hear. We were offered an “upgrade” to an individual casita (not a swim up) but we prefer the section we were initially assigned (I had written ahead requesting sections 28, 29, or 30) so we opted for the dinner on the beach and massages. My DH wanted to help Jorge out (we know they get credit to get people to go here the spiel) and we both wanted to see the rooms so we agreed to go to the presentation two days later.

Exotic Presentation: Not truly a full bad since we own a timeshare and knew what to expect but the 1 ½ hour was truly a 2 ½ hour. It would have been longer but our salesperson, Joey, was real and did not pressure us. The rooms are gorgeous but it was not something we were interested in. What we did find comical is while they golf cart you over there, when the whole thing is done, you are on your own. Another note, after we did this our “friendly” concierge was nowhere to be found. Interesting, a theme we found prevalent throughout the rest of our trip..

Beach: It seemed to be more eroded than when we were there in 07. This trip there was no beach in front of casitas 28 whereas that is where we sat last time. There were some decent areas in front of 29-32 but a lot of coral. Yes, the sandbags are not the greatest but we understand their purpose, it just seemed like there were more of them, especially in front of the regular section. We found a nice entry/cove area in front of Gaviotas (beach bar) which we used to get into the water. Soft sand is there, you just have to look for it.

Gyms: The main gym had more going for it but it was still very small for the size of this resort. They had 4 treadmills, only ONE elliptical, a step machine, and two bikes. It also had free weights and some hand weights, mats, and a universal machine. It was busy every morning we were there so I can not imagine what it would be like during busy season. The plus was the view as it overlooks the ocean and doesn’t make you feel bad that you are working out inside! The casita gym was disappointing. It is in a small room in the back of the Casita spa with 4 treadmills, 2 recumbent bikes, 2 regular, and 2 ellipticals. There were no mats or free weights but a few hand weights.

Entertainment: Nothing occurs in the casita section so if you want to participate, you need to go to the other end of the resort. You can’t even get bikes or snorkels in the casitas and this is something they need to fix. You pay more to stay in this section, yet you get less services. When we went to the main theater, it was so hot, we couldn’t stay (and this was after enjoying a nice dinner on the beach where we had an ocean breeze). The night entertainment area is all outside but with a roof which traps the heat. They need to have more music at night and bring things down to the casita area.

Okay now to the good:

The property is absolutely gorgeous, extremely lush with beautiful flowers everywhere. It is the beauty of the casita area which is one of our favorite things about this resort. Beautiful palm trees lined with coconuts were everywhere and we loved the lazy rivers. While the beach is not the best in areas, the water does have those beautiful hues of blues and greens and we found ourselves gazing at it quiet often. Also, there are a ton of beach beds. We never had an issue finding one and most of the time, more than half were empty. We loved these beds.

We love the swim up bars in the casita section. No other resort have we seen so many small swim ups which were also right next to the beach. We usually spent our mornings on the beach and wandered over to our swim up bar in the late afternoon. What is nice is that in the summer months, they are open until 6pm. This is where we met a lot of great people which added to our enjoyment of our trip.

Room: Our room was 2824 which was a top floor end unit. We had a beautiful view (through our tub windows) of the beach/ocean. Yes, many views are obscured from the palm trees but what are they supposed to do, cut them down? We loved our room, it was 50 feet from the beach bar, beach, swim up bar, pool, and Kampai- a great location! We loved the outdoor shower, bed on the porch, and bed in the room (very comfy). The pillow menu was excellent and when I got home, I actually bought a pillow they offered! The privacy screen was nice for what it was there for but we found that it stopped the breeze and it made it warmer out there (we love lying out on the balcony at night).

Restaurants: Having not been impressed with La Fondue or Cocotal our last visit, we did not revisit them. Also, Fuentes was closed our whole trip.
D’Italia: Our favorite for dinner, but don’t expect traditional Italian food. With small portions, we ordered a lot and loved all we tried. My DH tried all the apps and they put them on a sampler platter for him. The table next to us followed. My favorite was the pesto with shrimp but we liked everything. One improvement here is the meat/beef. While it is not Capital Grille quality, it was much better than in 07 and I enjoyed my Filet Mignon.
Jo-Jo’s: Good with the same menu for lunch/dinner. At lunch, if you sit outside they also have an extensive burger menu. Jo-Jo’s has a guacamole/salsa bar which I was a fan of for lunch but ceviche sitting out, was not appealing. Besides the seafood that sat out, one could not go wrong ordering a seafood dish and we loved all the fish dishes. Jo-Jo’s has a great tuna app and a wonderful seabass and grouper dish.
La-Isla: we only went here for lunch. They have a great salad bar. My DH had a club sandwich which he didn’t like but I asked for them to make grilled fish sandwich (not on menu) and they did and it was very good.
Kampai: We ate here more than anywhere else b/c it was outside our door and had a good b-fast and lunch. French toast, bagels with salmon were our favorite b-fast foods, and for lunch they have excellent mushroom soup. They also have the best burger on the property. For dinner they offer great sushi and various Thai dishes. The only issue is that at night, it was very warm in there…the a/c did not seem to work that well.
Casita D’Italia: our 1st visit good but this place was very busy and service was slow. Similar menu to the other D’Italia with some exceptions. The Lobster lasagna is good but more of a Mexican dish (reminded me of an enchilada with its sauce). Our 2nd visit not good but I will get into that in a bit.
Dinner on the Beach: we got this for free and went to it hesitantly having had not so great experiences at these at other resorts, however, we were pleasantly surprised. We both enjoyed our meals (beef tenderloin and salmon) and we had fantastic service from Felix. Plus, it was an absolutely beautiful night with a full moon and very romantic.
Room Service: They left us a slip to fill out the night before but it was very limited. We found that you could add to it and they would deliver. This is also the only place where we found anything resembling Mexican food. We enjoyed the taco platter and quesadillas (and don’t forget the guac) but would have liked to have seen a true Mexican restaurant. Service was never more than 20 minutes and always hot. Some of the best room service we’ve seen at an AI.

Casita Spa: We had a fabulous couples massage on the beach. Our freebie was only for 25 minutes so we upgraded for a good 50 minute one.(cost us an extra $100) Jorge and Rafa were very good and it was the best massage I have ever had at a resort! No lie. I usually don’t like to have one outside b/c of all the other noise but the casita section is quiet and all we could hear were the waves crashing against the shore.

Staff: They make this place. While our original concierge dropped off the face of the earth (especially when we had an issue,) Berenice was an absolute delight to work with. Our maid service was very good, we only had to call one day when no one had cleaned our room by 2pm.We had great service at all our meals except one and just want to give a shout out to all our servers but especially Oscar (D’Italia, he waited on us both times and was excellent) and Rubin and Marcelino at Kampai. The pool bartenders were excellent especially Juan who worked the night shift at Gaviotas and Victor who worked at Bellini’s (the bar above Casita D’Italias). Victor really knew his stuff and could make any cocktail you threw at him. Our absolute favorite though was Cesar who did the day shift at Gaviotas. On the first day, he asked our names and greeted us throughout the week. Since we liked to sit out on the beach right in front of this bar, we saw him often and he was a highlight of our vacation.

Now for the Ugly: As casita guests you get to make reservations for the restaurants. This was not always necessary but imperative for the D’Italia Casitas. Our first visit, we arrived on time and still had to wait a little bit for our table. Our 2nd visit, we arrived early so I checked in with the host, Alejandro, who suggested we go upstairs to Bellini’s to wait and wait, and wait. When no one came up to get us, we went back down. The front desk was a disaster. People were everywhere, some lined up to talk to the host, other congregating. I got back in line (even though now we are 20 minutes past our reservation) while others cut, saying they had a reservation or that they didn’t have one but had been waiting for a while on the list. Needless to say, he sat these people. When I finally had his attention, I mentioned all of this to him and he assured us we would be all set if we could just wait a little longer so we stepped off to the side. Another couple joined us and we found out there reservation was ½ hour after ours. We all stood there quite a while as he sat others. Then he greeted the other couple and ignored us!! Luckily, they mentioned to him that we had been there longer so he sat us first. Ironically, he then sat that same couple next to us. They were greeted, got menus, and received appetizers before we were even acknowledged. In fact, they had to tell the waiter to give us menus, water, bread etc. We decided to just go with the flow but were definitely ignored (our neighbors were eating there and watched the whole spectacle) We felt like the host had told the waiter to ignore us. The final straw was when my meal was delivered and my DH’s was not. We sat there waiting and waiting and still no meal. At this point, we were done so we got up to leave. Upon leaving, my DH approached the host who just had no clue what he was doing. The whole episode really put a damper on our evening. This could have been easily resolved if the host had a helper and they had used beepers for people, oh yes, and to actually honor the casita guests reservations. Now some may think this is a petty complaint, but you pay more for the casita section and the only real benefit I can see from it is the ability to make reservations so when people who did not have a reservation get seated before those who do, there is a problem. While I reported this incident and our displeasure to a concierge (not Jorge b/c he was nowhere to be found) we never heard from anyone. And here is where I think EDR has its issues to much focus seems to be to try to get you to their Exotic member presentation and once that is over, who cares. We met people who had bought in and were seated right away (there are notes next to your name and room #).


So while we did truly enjoy ourselves, there is room for a lot of improvements at this resort. I was expecting positive changes since 07 but it does not seem like it has improved for the better. While the day to day people (bar staff, maids, servers) seem like they genuinely care about the guests and their experiences, it seems like this is not a priority for management. There were too many little things that could be fixed and a lot of it dealing with communication. For instance, we received a bottle of champagne that was never put on ice. They decorated our room and set up the tub our last night but we had no clue and when we returned from dinner it was cold. I miss having a daily schedule of what was going on, shows, etc. It seemed we never knew what was happening around the resort. Some nights restaurants were closed and luckily, we were given a list upon check in (because I asked) while we met many couples who did not know this was possible. Room service menu is on the television. Sorry, but I don’t like to watch TV when on vacation and if you missed something, you had to wait and wait. We ended up having to watch it multiple times and writing them down. The Health bar would advertise things with coconut milk yet they never had any. Non-casita guests were using the beach beds on the casita side and no one did anything (we saw it every day) and this is just skimming the surface.

At times it was a 3 star, but I am giving it a 4 star based on the positive experiences we had. My DH and I were looking for sun and relaxation and that is what we got. If you are looking for more action, this may not be the place for you. We met some great staff and some great guests (shout out to all the people in Casitas 28 who were so much fun to meet up with every afternoon in the swim up) We love the set up of the casitas which is why we returned and probably the only reason why we would return in the future. I would not stay in the regular part of this resort.

  • Stayed August 2011, traveled as a couple
    • Value
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Helpful?
15 Thank jneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 17, 2011

We just returned from a five night stay at El Dorado Casitas Royale. We did a split stay here and El Dorado Seaside Suites. The two resorts are different in their own unique way and we honestly loved both resorts. Upon our arrival at EDR, We were immedietly greeted by friendly staff offering us a ride to our check in area. We were taken down to the Casitas and greeted in the Casita's check in with a "Welcome-Bienvenidos!" and a glass of champagne. Check in was very quick and helpful. They explained the different dining options, internet options, safe, activites, concierge etc. We were taken to our Casita which was beautfiful and inviting! We had lunch at Jo-Jo's on the beach which was delicious. We loved every meal we had at EDR especially Kampai located in the Casita section. The grounds were immaculate and beautiful and we actually enjoyed the walk along the Ocean from the Casita's to the main lobby. We enjoyed a few spa treatments in the spa as well as the gym/work out room in the Casitas Spa. We met quite a few guests who had been to EDR 3, 4 and 5 times and said they wouldn't think of staying elsewhere! I highly recommend El Dorado Royale and Casitas Royale. We can't wait to return to this wonderful resort!

  • Stayed August 2011, traveled as a couple
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Helpful?
8 Thank bschiffler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 16, 2011

Wow where to begin... From the second we stepped foot on the resort we were treated with nothing but the best service and kindness period. When our shuttle arrived at the lobby our bags were whisked away to our room and we were given champagne as we waited to be shuttled to our part of the resort to check in with our concierge and get everything set up. We Stayed in the beginning of the casita section in room 2501 and it was a great location because it splits the resort in half and we never had to walk too far to anything. Our first night we went to JoJos for dinner and everything was perfect there. I did realize there though that just like back home in PA I am a target for bugs that bite so bug spray was a must for me to go out at night but only when near the beach like at JoJos. All of the other open air places like La Isla that are farther away from the beach bugs are no problem whatsoever. We didn't have one meal that we didn't enjoy except the candle light dinner because the menu was very small so we did just desert and went to JoJos again for a better meal selection. Heads up though because the next day we were told that ANYTHING from the resort is available to eat at that dinner so don't just limit yourself to what is on the printed menu because if you want lobster lasagna from D'Italia you CAN get it! No biggie because we wanted to go to casino night over in the royale section anyway and had we stayed for the whole candle light thing we would have missed casino night all together. The entertainment over in the royale section was great and always a good time for after dinner drinks and laughs. My new wife and I are beach bums though so we spent the majority of our time laying out and getting drinks from the amazing bartender Max over a papaguyas pool bar right next to the beach. This resort really was so clean and looked so amazing that I can honestly say they are one of the few places that don't mislead you with the photos from their website. It really is that beautiful and clean. The entire staff there was fantastic but I truly can't say enough about our amazing team concierge group of Allen and Francisco. These 2 guys are THE BEST men on this resort. My wife jokes with me that I really didn't "NEED" anything from them I just wanted to go see them and that may have been true. Everyday before we hit the beach I would head over to them to set up our dinner reservations for the night and end up staying for 20 min these guys are that welcoming and truly interested in making your stay the best it can be. Our next to last day there my wife fell ill and needed a new box of tissue and all I had to do was call Allen and even though it was his DAY OFF!!! He was at our casita in less than 2 min with a new box on his way out to finally go home. The man was there on his day off because he had guests with special needs that he wanted to make sure were attended to!!! AMAZING! If you are lucky enough to stay in 25-27 and have Franciso and Allen for your concierge you are in for a treat of a vacation. Ok I'll sum this up. Food was great, Room was Great, Staff was AMAZING. Try all the food options cause even the room service which is 24/7 is delicious. Already planning a trip back for first anniversary.

Room Tip: Individual Casita was our favorite just for the privacy and a TRUE beach view
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  • Stayed August 2011, traveled as a couple
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3 Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
261 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed August 11, 2011

Fabulous service, food, drinks, programs...we are in the Presidential One Bedroom with Butler Service. We can order from the restaurants, eat on porch, enjoy our infinity pool with view of the ocean...Butler has provided us with movies, popcorn, warm bubble baths...in room Surf & Turf dinner on my birthday along with a small birthday cake and balloons! Our butler will drive us anywhere on the property. The Spa is divine! Nothing whatsoever to complain about here!!

Room Tip: Casitas is the quieter side of the resort vs Royale Suites...
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  • Stayed August 2011, traveled as a couple
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2 Thank amandabgraves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 11, 2011

My husband and I stayed May 4 - 18 at El Dorado Royale in the casitas section 32. We were in a swim up infinity pool suite. The room was incredible with a very comfy king bed, 2 showers, one ot them outdoors which was amazing. Double jacuzzi tub. There was a 40" flat screen lcd tv, dvd player, mini fridge that was full of beer, wine, water, fruit juice even a box of chocolates for us to enjoy. At check in there was a nice chilled bottle of champagne and fuit platter. You can also order champagne or wine whenever you wanted at no charge. Being in that section gave us a premium liquor cabinet in our room and best of all a private butler for our stay. All the butlers were great but I must give special thanks to our favorite butler Monica who was just the most amazing person. She did everything our hearts desired and more, from dinner reservations, trips to Cancun or Playa Del Carmen which is a free shuttle from the resort. Just book it as soon as possible to make sure you get a place on the bus. She would have a golf cart at the door to take us where ever we wanted to go on the resort. She even drove us personally to lunch one afternoon. She surprised us a couple of times with a bubble bath with rose petals. She made sure every day that my husband had a cooler filled with ice and coors lite beer for our day at the beach. Monica even brought us freshly popped warm popcorn in the evening when we just felt like relaxing and watching a movie. I can't say enough about how special it made us feel to get such royal treatment. Monica was nothing short of amazing. From start to finish we were treated like royalty. All the staff were exceptional...some others I have to thank are our beach butler Manuel who was just the nicest guy. Super freindly and nice to chat with. He made sure we always had cold water, a lunch cooler with sandwiches and fruit if we just wanted to hang at the beach. He also handed out fruit popsicles in the afternoon which were delicious. He noticed that I was reading a Danielle Steel novel which I was almost finished, the next day he gave me 2 of her novels. I told him that I would not finish them before I went home. He said please keep them take them home with you. Who does that...Manuel. Thanks a million to him...my mexican boyfriend LOL what a great guy. Other staff I can't forget to thank is Efrain, Peter and Alejandro at Cocotal and JoJo's. These 3 waiters were incredible every single time they served us. Coffee cup or glass was never empty, they made sure that we got whatever we wanted even if it was not on the menu. Super friendly and always smiling, truly happy to serve us. My husband is a Manchester United fan and was wearing one of their jerseys one morning, well they were so happy to see that jersey as they are fans too. So that made for some interesting discussions about soccer. One day at lunch they served us a great dessert with the players name written out on the plate. The player "Chicharito" is a hero in Mexico he is from the area. So lots of good times with those 3 guys.
Maid service was great they came twice daily to clean our room and there were always fresh towels for the room and beach/pool.
Room service was very good with a good selection. We ordered often and it was always hot, fresh and the dishes were wisked away as soon as we called to say we were done.
For us it was the staff that made our vacation exceptional. Please be generous and tip them they don't look for it but certainly deserve it. They are amazing. A little goes a long way for them.
The resort is gorgeous and is very clean and well maintained. All the staff work so hard to keep the grounds beautiful. Anywhere we went on the resort was spotless.
Food is very good our favorites were Cocotal for breakfast. Kampai for dinner was great, try the sushi, noodles and the lamb stri fry. The Italian at the Casitas was excellent. Thanks to our waiter Silverio, he took great care of us. Try the filet mignon and shrimps, or the lamb. Lunch at JoJo's was the best try the fish & chips or the fresh pan seared tuna, just to die for. We also ate lunch at the cabana pizzeria which was good. Not to be missed is the pool side grill at section 31. They make the best cajun chicken sandwiches. Maybe you can catch the food cart that is around the casitas section for a good burger or hot dog for a quick snack. All the food we had at this resort was very good. You will not go hungry here unless you are super picky.
The pools are very clean with I think 13 of them on the resort. Most have swim up bars. There is a pool, bar or restaurant around every corner. I liked the beach even with the beach bags. The sand is soft and white and the water is clear and warm. And you can't beat the beach beds that line the beach.
We truly had a wonderful experience at this resort and will be returning next year for 2 weeks. Please ignore all the negative reviews posted some people can not be pleased.
Just book it and enjoy your holiday.

Room Tip: casitas worth the extra cost
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  • Stayed May 2011, traveled as a couple
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Helpful?
1 Thank dmcb14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed August 4, 2011

Just stayed at the El Dorado Casitas in a Presidential Studio Suite. This is the newest section (Section 32) in the grand El Dorado Royale resort....

Situated at the far end of the resort, this is almost like a mini resort in itself. You bypass the normal check-in and proceed right to the Casitas area. The room, pretty amazing, designer touches throughout, indoor shower AND a rock outdoor shower, large two person jacuzzi tub with a view of the aqua caribbean ocean, balcony and a personal infinity pool on your balcony! Sound crazy? It is, crazy & amazing. All this coupled with a huge view (Literally a few feet) from the ocean. Did I mention the hammock on the balcony?? LOL. Sounds like I'm making this stuff up, huh? Nope, not at the Casitas. Fantasy becomes reality.

Now, with you own butler (Yep, my IPod cords were always neatly wound and mini fridge stocked with my favorite, Coors Light, very hard to find in Mexico)) that fantasy becomes more of a fantasy.....Sometimes I'd mess a few things up just to see if it was straightened up when we returned from the beach.....(LOL, I know, I'm bad...) And yes, everything was always perfect. Room service TWICE a day including turn-down service at night. Going to dinner? Make a call to your butler and they'll have a golf cart waiting by your room in minutes to take you to your restaurant. Luis, Jorge & Bernace, our butlers "You Rock"

Restaurants, choose one of the 7 (I think) located at the resort, and have at it, all inclusive, all free. "What, another steak, sure coming right up". If you don't feel like going out, have your gourmet meal in your room, amazing....(And the dirty dishes were whisked away shortly after we ate.

Our concierge's "Gabie & Victoriano" took care of any other needs, from dinner reservations to phones calls, all top notch.

In the Casitas, you can stay in your own section, or join the mainstream crowd in the main El Dorado Royale area......

The Casitas area has it's own Spa and gym!

This is a big resort (spread out) so if you by chance you want to walk from one end to the other, bring your running shoes......

Dream vacation........

Room Tip: Corner Casita's seems to have the best views......
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
15 Thank SoCalFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Casitas Royale, by Karisma

Property: El Dorado Casitas Royale, by Karisma
Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Riviera Maya
#19 Luxury Hotel in Riviera Maya
#26 Green Hotel in Riviera Maya
#27 On the Beach Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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