Worst customer service I have ever encountered. Starting with the manager for the weekend of 3/10-3/14.
We had a huge group staying there for a wedding and each and every person had the worst experience ever.
I would never come back or recommend this supposed Hotel. The rooms are not even close to the beach as advertised. They have to drive you there whenever they feel like
- Official Description (provided by the hotel):
- AMARTE...A tropical oasis in the heart of the Riviera Maya on Mexico's Yucatan Peninsula, between the jungle and sea, the sun and the moon, the past and the present.A special place where the rhythm of the tides and the whisper of the breeze connect you to what was and what could be. Amarte embodies the art of living with a unique collection of boutique hotel rooms restaurants and event spaces dedicated to celebrating the best of local flavors and traditions, architecture, music and art in a beautiful natural setting which includes the tropical abundance of the jungle and a private venue on the most spectacular beach in the Mexican Caribbean.This secluded enclave includes 24 charming hotel rooms divided among separate bungalows nestled along stone pathways in an exuberant garden of flowers and fruit trees; the excellent Pavo Real Restaurant surrounded by a small lake and lush tropical gardens, ideal for group events; the intimate beachfront Pavo Real by the Sea overseen by our French chef; Piano Café Burger Bar Bar featuring gourmet burgers and steaks and a private beach with an open-air wedding chapel and restaurant/bar installations for hosting weddings and group events. The Amarte Family is waiting to welcome you with warm smiles and their unique brand of “handmade hospitality”. ... more less
- Reservation Options:
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