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“AWESOME” 5 of 5 stars
Review of Hotel Punta Maracayo

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Hotel Punta Maracayo
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Ranked #1 of 3 Hotels in Hatillo
Puerto Rico
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“AWESOME”
5 of 5 stars Reviewed July 9, 2010

Service was excellent, the room was clean, nice air conditioning, clean pools wit colored lights at night and hot water in the pools and they are open 24 hrs. It had a quiet environmental just what you need to rest on vacations. We liked it very much. We recomended this place for a great vacation with your family. The only thing we didn't like were the Iguanas so close to the pool.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank ElisePuertoRico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maracayo, Manager at Hotel Punta Maracayo, responded to this review, July 10, 2010
Dear Guest!

Thank you for choosing Punta Maracayo Resort for your stay! Is so nice to hear you had a great time at our facilities and that you enjoyed your time with us. Our work team takes great pride in knowing our guest had an awesome time at our resort. We hope you visit us again!

Punta Maracayo Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    32
    22
    8
    9
    13
See reviews for
39
23
3
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
NY NY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed October 17, 2009

The hotel was pleasant and I had no complaints, until the front desk over charged me by one day. When I protested, they realized the error, then told me they not run the charge again to correct the same and to ONLY two options were: (1) they would give me a free day (Yeah, my flights leaves in three hours!); or I could wait for them to "write out a check from the Municipal Government (the hotel is owned by the City government), and it would take three weeks! Well, its not October 16! I called and they tell me "what, we don' t have no such record,etc", though I have a receipt and document from the front desk. I tried to communicate with someone over the telephone regarding my demand for repayment of the day they charged me. .. still waiting! DONT CHARGE, PAY CASH. .............and the m oral of this story, NEVER, EVER, TAKE ONE'S WORD.... I haven't learned learned that lesson, but you can. Hence, make sure the front desk is charging for the exact day.s. I wonder if they are pocketing the extra charges?!!!! Hummmm

  • Stayed September 2009, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
10 Thank otissito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Punta Maracayo

Property: Hotel Punta Maracayo
Address: Road #2 Km. 84.6, Hatillo, Puerto Rico
Location: Caribbean > Puerto Rico > Hatillo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Hatillo
Number of rooms: 24
Official Description (provided by the hotel):
We offer exquisite decorated rooms with free service of Dish Network and WiFi internet from the tranquility of your bed or any area of the hotel including the pool area. Excellent service with our Pool Open 24hrs,access to the beach in a walking distance. Restaurant with Room Service, Gazebo with Breakfast, coffee and Pina Colada in fresh air on the pool area. We offer Spa service in the room or we can arrange a free pick up to the Spa Salon. We have a Gym and a Beauty Salon.Free access to Punta Maracayo Camping on available hours. We are in a distance of 5 minutes or less to Malls, Farmacies, Fast Foods, our Sports Complex and the town of Hatillo.Once at Punta Maracayo Resort you enter another world of Peace and Serenity. ... more   less 
Also Known As:
Punta Maracayo Hotel Hatillo

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