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“Needs improvement”

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Riviera Sunrise Resort & SPA
Ranked #3 of 37 Hotels in Alushta
Certificate of Excellence
Reviewed July 30, 2012

We travalled to Radisson Blue at the end of July - beginning of August, 2012. At first sight and upon arrival, the hotel seemed perfect (specially in comparison with other places we've been to in Crimea with bugs, spiders, running water on and off, etc). However, soon this ideal place was distorted by so many things that are typical for Ukrainian culture. For starters, we got pretty hungry and decided to dine out at their Restaurant La Veranda. The first dinner was just gross simply because of not fully cooked pork with so much blood that I wanted to puke (sorry for my language but it was disgusting). During our next dinner the following night, nobody even came to us to take the order. When we approached the front desk receptionist, he seemed too busy talking on the phone regarding his personal matters while starring at us. Two minutes later he finally decided to tell his friend, people showed up at his desk. When we asked if the restaraunt outside was possibly closed, he assured it was open. And then with a lazy look said someone would approach us in couple minutes. He then decided to go back to his convo with the friend, and we returned to our table. It was decided 15 mins later that nobody will come, and we left hungry, disappointed, and very very angry. To add to the whole dining experience - room service is ok. If you are ok with people not brining what you order - like ICE in this hot weather, then you will be ok staying here.
Ok enough about the restaurant. Let's go next to room cleaning. The folder that has all info regarding the hotel simply stinks with molded cheese and prolly has never been cleaned before. Like a regular guy, I like to have a cup of coffee in the morning. So like a normal guy I used a spoon to stir it. And guess what happened after we came back from the pool after the room was "cleaned"? Well the spoon has been put in this wooden box where it was before dirty and very sticky. Seems like something a 4 star hotel with international presence should be doing exactly such things!
We were happy at first to find out there were smoking rooms. But guess what? We booked it and throughout the duration of our stay nobody even offered to bring us an ashtray.
These were bad experiences with the hotel but there were quite a few pleasant ones. The place is ideal for couples, there arent many people even in their hot season(but that's most probably cuz of the price). The pool is amazing, the pool boy who brings you towels and arranges everything you need at the pool is very nice. The pool has also a space for small children and a variety of toys that can be used.
We stayed on the third floor and it had a beautiful sea view. As for the sea, it was dirty probably because of the storm. The space around the hotel is small but looks pretty with all the trees, bushes, and flowers.
The bed and pillows were very soft, and dark dark curtains allowed you to sleep well and enjoy the most relaxing nights you've ever had.

  • Stayed: July 2012, traveled as a couple
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7  Thank KandO60713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YFikret, General Manager at Riviera Sunrise Resort & SPA, responded to this reviewResponded December 3, 2012

Dear Guest,
I would like you thank you very much for taking time to point out the problems, which you faced during your stay.
Feedback from our guests are so valuable for us, since we get the chance to correct them and provide better service.
Your comments have been noted. I would like to personally apologize for the disappointment that you had expressed in this review. We are looking forward to welcome you in the near future in our hotel again.
Please contact me directly for your next booking at Radisson Resort & SPA Alushta
Best regards,
Fikret Yuksel

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13 - 19 of 327 reviews

Reviewed July 24, 2012 via mobile

Radisson alushta is different from other hotels of this brand. We checked-in in the night and than we came in to the room the lock of the bathroom was broken. We asked to fix it. But on reception we was given a promise to solve the problem in the morning. After 10 minutes of debates on the theme how we can take a shower with an open door we have got a new room. By the way the lock Of the bathroom was not working again this time, but we decided to stay because we were tired. Next day we went to the beach where was a lot of garbage. Range of food in the breakfast was poor. Stuff is inattentive. So, I think people should think twice before choosing this hotel for vacation.

  • Stayed: July 2012
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8  Thank Alenika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YFikret, General Manager at Riviera Sunrise Resort & SPA, responded to this reviewResponded December 3, 2012

Dear Guest,
Thank you very much for taking time to write your honest feedback and comments.
Please accept my sincere apologies for the inconveniences caused. I will personally address each issue with the concerned manager and ensure that immediate corrective action is taken in order that these will no longer reflect on the normal high standards and services at our property.
Please contact me directly for your next booking at Radisson Resort & SPA Alushta
Best regards,
Fikret Yuksel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2012

It is the best option if you really need to stay in Alushta .Very well renovated 3/4 star hotel with a great garden and premium swimming pool which you can enjoy. Hotel also has a private beach with unique shaped stones. Stay in this comfortable hotel , enjoy the garden and pool but dont eat in the restaurant since the food quality and selections are very poor ...

  • Stayed: May 2011, traveled with family
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3  Thank TMERIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2011

I was here for a week at the end of September. The facilities were beautiful..even though I had a mountain view room...I think I enjoyed it more than a Sea view room. Noise levels were tolerable for me even into the night. Service was always adequate, if not very good or better, and the food was as enjoyable. Artem at the front desk was a great guy...he helped me in many ways. Overall I had a fine experience here and I would return to enjoy it all again. Thanks Radisson for a great time!

  • Stayed: September 2011, traveled solo
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Thank Gasman14157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2010

Absolutely beautiful hotel on the seashore. Service exceeded my expectations as the sincere, kind attitude of staff made me feel unique and special. I really had awesome time over there. The best hotel ever to escape from the rush of civilization.

  • Stayed: July 2009, traveled as a couple
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1  Thank vincenzoprinzi35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2009

I chose this hotel because it is the only classic pre-revolutionary one still in operation. Built in 1910, it is now a Radisson.It has only 60 rooms and is pricey but worth it if you want the "old" Crimean experience. The rooms are beautiful as well as are the grounds and lobby. They have the only decent beach for miles in either direction. The pool was nice but a bit chilly. My onlycomplaint is that they do not have an ice machine. If you want ice you must get it from the bar or beg a front desk clerk after hours like I did. Considering most Russians and Ukranians never use ice, it's only a problem for a SMALL minority of their guests. The staff does speak some English but not all that well. The menus at the restaruant are in English (a real plus).There is a nice pizza place across the street with good food and also has English menus. Most other nearby places do not.

  • Stayed: August 2009, traveled as a couple
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1  Thank jmel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday
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Stayed: February 2018
Thank voitenka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riviera Sunrise Resort & SPA

Address: Lenin St., 2, Alushta 29850 (Formerly Crimean Riviera)
Location: Crimea > Alushta Municipality > Alushta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 37 Hotels in Alushta
Price Range: $119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riviera Sunrise Resort & SPA 4*
Number of rooms: 209
Official Description (provided by the hotel):
Stylish hotel in Alushta proves ideal for a relaxing Black Sea holiday. Perched along the picturesque banks of the Black Sea, is the perfect embodiment of classical elegance. Built in 1913, this hotel in Alushta, Ukraine is renowned as one of this seaside resort town's finest architectural monuments. Merging historic charms with modern-day conveniences, this four-star hotel in Alushta offers 63 elegant guest rooms and suites, tempting restaurants with dining terrace, lobby and pool bars and a patisserie serving pastries and ice cream. It now has its newly renovated building, featuring an additional 146 comfortable guest rooms, delicious restaurants with outdoor terrace and bars, modern spa with swimming pool and a multi-functional conference centre accommodating 500 guests. The hotel is situated in the heart of Alushta, along the popular wharf area on the Black Sea.Guests at the Radisson Resort & Spa, Alushta can choose from 63 classically styled guest rooms in the classical building and 143 rooms in the modern building, including Executive Rooms and Suites.Exclusive grill cuisine and design is offered by our Grilled restaurant. La Veranda boasts a charming outdoor dining area and panoramic views of the Black Sea. This Alushta hotel offers a lobby lounge with classic English furnishings, as well as the pastries, ice creams and light snacks of Patisserie Vanille. Hotel guests can enjoy a dip in the outdoor swimming pool or venture onto the hotel's private beach.The Shore Spa will open its doors by the end of summer.Free high-speed Internet access is available in all guest rooms; wireless access is available in the lobby lounge, conference rooms, business centre and throughout the new modern building.The hotel features eight fully-equipped meeting rooms, including Ballroom which accommodates up to 300 people. ... more   less 

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