After having spent 2 nights at the country house, I would give the establishment an overall rating of 4 stars. They hold a 5 Star rating from the SA tourism council, however there is a disconnect between the staff and guests. Staff within the country house need to understand that they should accommodate guests. The country house doesn't have a restaurant and I had to make use of the near-by pub to get lunch. Unfortunately the country house doesn't have the pub menu in their rooms. There also isn't a telephone which one can use to call reception. Finding somebody at reception is also not streamlined and it is 'the luck of the draw' if the receptionist is found. Overall; the place is good value for money but if they can step up their customer service they would have a winning formula.
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- Also Known As:
- Sondela Nature Reserve Hotel Gauteng