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“Good Hotel, but attempted Dynamic Currency Conversion”

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Ibis Milano Malpensa Aeroporto
Reviewed May 29, 2013

This is a fairly standard Ibis Hotel. One of the newer ones and the room was freshly decorated and clean. Also a good restaurant on site. So the hotel would have got a much higher rating except for two things :-

1. Instructions for the shuttle bus were not at all clear. (You really need to phone the hotel from either terminal 1 or 2 - they should have said that in their information).

2. When paying by credit card I was charged in pounds WITHOUT BEING ASKED. I did ask for that to be reversed and was eventually charged in Euros instead. However, that took 10 minutes and I might not have noticed (and would have been charged an extra £3 on the final bill). This is so called Dynamic Currency Conversion. I've never had this problem at an Accor hotel before and hope it does not happen again. Doing this without asking should be illegal and is definitely against the Visa rules. I hope it was an accident rather than hotel (or even worse Accor) policy.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Edin_Fergie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded June 9, 2013

Dear Guest,
Thank you for taking your time to reporting your feedback concerning your accommodation at the Ibis Milano Malpensa. Regarding the inconvenience you faced with the shuttle bus, please take good note that for guest waiting at Terminal 1 there is no need to call the hotel, only the pick-up at Terminal 2 is upon request, being used only by one airline company. The hotel free shuttle service runs to Terminal 1 every 30 minutes from 5 am to midnight and from the airport every 15 "and 45" of each hour. The pick-up point at Terminal 1 is at the arrival zone, exit 7. Terminal 2 is on request calling the hotel directly at the following number: +39 0331 1834711; pick-up point is in front of the pharmacy.
The case of attempting a Dynamic Currency Conversion, was absolutely an isolated episode, for which we immediately deduct the amount charged on GBP on your credit card and charge it again on the requested currency (Euros). We are ready to welcoming you again, trying to regain your confidence.
Best regards,
Orietta Coppi

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332 - 338 of 1,537 reviews

Reviewed May 25, 2013

Clean,good price and close to the airport. Free Wi-Fi and parking.


Breakfast was nice but hot plates were totally absent. Not even boiled eggs.

Restaurant, at the same area of the breakfast, for dinner was not something special. The pasta that we ordered were microwave style. In fact, the sauces were inserted in the microwave oven in front of the customer! They do not even hide this part of the kitchen!

Finally, half of the stuff was nice and polity and the other half had negative attitude (but did not insult us). Not all the staff could communicate in English! something that is typical for Italy, but this is a hotel very near the airport. So, no excuse about it.

  • Stayed: May 2013, traveled as a couple
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Thank GR-Geo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded June 9, 2013

Dear customer,
Thank you for your observations and for taking your time to submit a review of our hotel. I send you my very best regards, hoping to welcome you again at the Ibis Milano Malpensa.
Orietta Coppi

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Reviewed May 18, 2013

We found a great price, about half of comparable hotels, online. Problem was, the NAME of the hotel is listed on that website, as ibis Milano Melpenza Aeroporto Hotel, and because of that poorly-labeled "ibis" w/no caps, we didn't realize that was part of the name! SO, at the airport, we watched as our free shuttle drove by, since the shuttle was labeled "ibis" and "Novotel", and we KNEW we had passed on the more expensive Novotel, didn't recognize the ibis!
SO, when we did finally ask the driver and take the shuttle, we mentioned we didn't know the our hotel name, but knew the address was "100 via Campo", so we asked the driver "what is the address of these 2 hotels?", and he wouldn't let us off at OUR ibis hotel, but said it must be the next Novotel!! He did NOT know the address of either; at the Novotel desk, they knew theirs was #99. We had to drag all out luggage down the street to our hotel! Both are Accor hotels, too!
I know it was stupid of us, to have missed that "ibis" in the name; although I knew it was a bird, we thought it was maybe an Italian word indicating something else, since it wasn't capitalized (like, "reference").
Bottom line: the shuttle driver should KNOW the addresses of hotels on his route!

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank BoatinFool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded May 25, 2013

Dear Guest,
Thank you for the time you take to submit a review of our hotel. I am really glad that you enjoyed your stay at Ibis Milano Malpensa; but in the meantime, I am sorry that you faced an inconvenience with the shuttle driver.
Hoping to welcome you again at our hotel, I send you my very best regards,
Orietta Coppi

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Reviewed May 14, 2013

Ok booked this place for location to airport.
Glad we did perfect for what we wanted.
Shuttle service nice bonus. Room clean & comfortable.
Check in quick , friendly & helpful. Nice price too !
Would recommend & stay again if in Milan.

  • Stayed: April 2013, traveled with family
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Thank Shamrocks4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded May 20, 2013

Dear Guest,
Thank you for the time you take to submit a review of our hotel and I am really glad to read that you would recommend our Hotel. Looking forward to welcome you again, I send you my best regards.
Orietta Coppi

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Reviewed May 14, 2013

I like it
will come back again
room good
wifi work
service good
food is ok could be better.
every thing perfect wll recomonde
love it
nice
ok
room size is ok,
What made this such a great hotel was the service, style, location and cleanliness of the room

  • Stayed: May 2013, traveled with family
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank rajivking1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded May 20, 2013

Dear guest,
thank you for reporting your positive opinion regarding your stay at the Ibis Milano Malpensa, and I am really glad that you enjoyed your stay in our hotel. Hoping to welcome you again in the next future, I send you my very best regards.
Orietta Coppi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013 via mobile

I lke here room are nice clean.
Service is good.
Food is ok
Wi fi work good
Not too far from milan.
I will come back.
Excellent job from ibis hotel.
Like thr group
My review is over I don't have any thing to write

  • Stayed: May 2013
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Thank Archraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded May 20, 2013

Dear Guest,
I am very glad to read your appreciation following your stay at the Ibis Milano Malpensa and is a pleasure for me to know that we have met your expectations. Hoping to welcome you again in our hotel, I take this opportunity to send you my best regards.
Orietta Coppi

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Reviewed May 13, 2013

We enjoyed our stay at the Ibis and will return on our next trip to Italy. The staff were friendly and helpful. Our room was clean and modern. The bed was extra comfortable. The shuttle to and from the airport was reliable and the driver was really helpful and made sure we got to the right place to rent a car. The shower had lots of pressure and hot water at all times. The wifi worked well and the room has a flat screen TV. It's too bad the only stations in English were CNN or BBC. The air conditioning wasn't working in our room and a maintenance guy came up to our room but then apologized and said it was broken and left. Him or the desk clerk didn't offer to switch us to another room. It never worked during our stay but it wasn't too hot anyway. The only thing the room could use is a tea/ coffee maker and or a fridge. The location is great for visiting Lake Como ,Maggiore or Lugano for a day trip. The hotel The hotel was a good value and we look forward to our next stay. :)

  • Stayed: May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank MichelleGee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORIETTA_COPPI, Direttore at Ibis Milano Malpensa Aeroporto, responded to this reviewResponded May 20, 2013

Dear Guest,
Thank you for the time you take to submit a review of our hotel. I am really glad that you enjoyed your stay at Ibis Milano Malpensa and we do apologize for the inconvenience regarding the air condition. The period you talk about, unfortunately occurred during the exact time of passage between heating and air condition, the hotel is now fully air conditioned and we will be more than glad to welcome you again at our hotel.
Best regards,
Orietta Coppi

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Additional Information about Ibis Milano Malpensa Aeroporto

Address: Via al Campo 100, 21010 Cardano al Campo, Italy
Phone Number:
Location: Italy > Lombardy > Province of Varese > Cardano al Campo
Amenities:
Business Center with Internet Access Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Cardano al Campo
Price Range: $57 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Milano Malpensa Aeroporto 3*
Number of rooms: 188
Official Description (provided by the hotel):
L'Hotel Ibis Milano Malpensa Aeroporto si trova vicino all'aeroporto internazionale di Malpensa. 188 camere insonorizzate con bagno, asciugacapelli, aria condizionata, telefono, TV satellitare, radio. Bar, Ristorante OOPEN, colazione a buffet dalle6.30, spuntini 24h/24. Parcheggio privato coperto a pagamento e parcheggio all'aperto gratuito per auto e pullman. Servizio business, internet WiFi.The Ibis Milano Malpensa Aeroporto hotel is located near to Malpensa international airport. It has 188 soundproofed rooms with bathroom, hair dryer, air conditioning, phone, satellite TV and radio. It also offers a bar, OOPEN restaurant, buffet breakfast from 6.30am, 24-hr snacks, private indoor paying car park, outdoor free car park for cars and coaches, business services and Wi-Fi. ... more   less 
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Also Known As:
Ibis Milano Malpensa Aeroporto Italy/Cardano Al Campo

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