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Novotel Milano Malpensa Airport
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Reviews (1,267)
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Reviewed January 29, 2013

Good hotel with very good service, rooms and decent (basic) restaurant.
The breakfast spread is good and the hotel also has a basic gym. Airport shuttle is very convenient and efficient. All-in-all a good business hotel if you dont want to travel very far from the airport and have business nearby.
Not very great for families as there is virtually nothing around this hotel.

  • Stayed: December 2012, traveled on business
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Thank shekharjadhav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Responsabile relazioni con la clientela at Novotel Milano Malpensa Airport, responded to this reviewResponded March 4, 2013

Dear Guest,
thank you for sharing your opinion and for your high rating.
I am happy to see that your overall evaluation of the stay is very positive.

I hope to welcome you soon again in our hotel.

Best regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

  • Stayed: January 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
malpensa07, Responsabile relazioni con la clientela at Novotel Milano Malpensa Airport, responded to this reviewResponded March 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 21, 2013

The hotel was perfectly fine, however, when traveling internationally good reliable wireless internet access is CRUCIAL, but apparently this isn't a shared feeling with the staff. I was there for two days and each morning the internet was down for several hours at a time. The staff didn't treat this as an important issue. Therefore if you need good reliable internet access, dont stay at this hotel.

  • Stayed: January 2013, traveled on business
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1  Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Guest Relations Manager at Novotel Milano Malpensa Airport, responded to this reviewResponded January 30, 2013

Dear Guest,
thank you for your post and for your positive comment on our structure.
I really apologize if you were not able to use our free wi-fi internet service but we recently had some problems due to technical issues not depending from us.
I guarantee we are currently reducing this kind of discomforts at a minimun level and are currently working to implement soon a newer and even faster service for our Guests.

I hope to welcome you soon again in our hotel.

Best Regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

Overall, this is a standard European Novotel as you would expect it: clean, practical, and well laid out. This property is about 50km (35 miles) from downtown Milan but only 5km (3 miles) from the airport (MXP - make sure to double-check your itinerary because Milan has another airport named Linate, LIN, and in some cases even Bergamo, BGY, is listed as one of the city's airports!), so it appeals predominantly to transit passengers. Despite the fact that Milan is quite a distance away, take note that the airport has a train station from where a 15 EUR return ticket will take you into town and back within apprx. 50min each way. Trains seem to leave two to four times an hour, so if - like us - you have extended time, visiting Milan is easy and convenient.

Our room was quiet, well-heated and of average size. The restaurant seems okay, as far as we could judge by just having had a pasta and a glass of wine. The bar - where we waited for the restaurant to open at 19:00h - seemed blissfully unaware of potential business and did not approach us for 20-25 minutes. We would gladly have had a glass of wine or two, but if the staff is nowhere to be seen that also tells you something about the level of motivation… (On a side note: the bar is also where you go to get ice; room service told us they wouldn't send an ice bucket to the room.)

We chose this hotel for a one-night stay between flights, involving a planned 24h layover. So ease of airport/train station access was essential, and this is exactly where the hotel was most disappointing:

After having read in earlier TripAdvisor reviews that some travelers found it hard to find the Novotel shuttle we paid great attention to this and were informed via email correspondence with the hotel that the bus would leave twice an hour (quarter past the hour and quarter to) from the arrivals level at T1, door seven. We arrived in the morning, went for the 8:45h shuttle and everything worked like clockwork. A friendly driver, the bus clearly labeled and everything went without a hitch.

After our check-in we took the 9:30h bus back to the airport to catch the train into town. Surprisingly, the driver (a different person from the one who had picked us up) was typing on his mobile phone while driving and we did not feel particularly safe.

In the afternoon, we returned in time to catch the 15:45h shuttle and waited where we had been waiting earlier in the day. Unfortunately, we only saw the shuttle drive by in an outer lane and the driver did not recognise us, since he had taken a left turn just before entering the bus bay area.

We resisted the temptation to take a taxi and waited for another half hour. To be safe, we moved about 70m up the road to the bus bay entrance, so that we could flag down the shuttle regardless of which way the driver would be taking. This turned out to be a good idea since - again - the shuttle would not have stopped where we had found it in the morning.

Much to our surprise the afternoon shuttle then stopped at door 10 before proceeding to T2, both of which hadn't been the case in the morning.

When we arrived at the hotel we brought up our disappointment and confusion with the Manager on Duty, a friendly gentleman who introduced himself as Diego. He apologized for the confusion and mentioned that this was a "new situation that had come up recently" - apparently the smaller car used in the afternoon has no permit to stop at the bus bays and therefore the pick-up regime changes between 12:00h and 17:00h.

We suggested that clearer instructions be put on the hotel website, and Diego mentioned that they were in the process of doing this, but they had no access to the site and a request was already pending with the HQ in France to make sure the information was updated online. With Accor seemingly being a rather organized Group, I find this surprising because who would delay a simple task that helps keep customers happy?

In our case, if we had to stay at Malpensa again under similar circumstances, we would choose the Sheraton. It is right on top of the airport train station and in convenient walking distance from T1. And as it turns out the rate for our dates would have been more or less the same. Plus it would have saved us at least 90 minutes in transfers and/or waiting time…

If this review has been useful for you, please indicate this by clicking the respective icon. Thank you and happy travels.

  • Stayed: January 2013, traveled as a couple
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4  Thank Laowai67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The hotel just had a real cold feeling to it, and while the hotel staff was extremely nice the empty feeling of the hotel just did not present a nice atmosphere. Great for a one night stay, if you have kids or for business purposes, but if you are aiming to visit Milano for a couple of days you'd be better off finding something closer to the city center.

  • Stayed: July 2012, traveled with family
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Thank Mathias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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