Very disappointed with our stay here. Having owned and run holiday accommodation, I would seriously question the 4 star rating as shown in the brochure.
We lasted 2 days out of 5 days which we paid for up front.
We are also not happy with world tourism who highly recommended this resort.
The room and stair well were unclean and smelled of cigarette and stale alcohol.
The noise from the pool area went on way past set curfew times to well after 11pm.
Children were swearing and throwing balls at our windows and scaring my young kids who were trying to get to sleep.
The beds were extremely uncomfortable (single mattresses were shaped like bananas)
Double bed felt like concrete.
One shower was very moldy and the second shower was squirting hot water from the handle while my kids were trying to shower.
We were offered 2 alternative rooms when we complained the next morning to which they gave us master keys to complex without a staff member to accompany us (no wonder people's belongings have been stolen from this facility in the past) .
One room was still occupied and the second room was being cleaned.
We did not swap to another room as the bed standard was the same and we witnessed the cleaner cleaning the floor with a towel on her foot and then picked up the same towel and cleaned down the kitchen sink and bench top.
At this point we moved to cleaner accommodation with polite and responsive staff.
- Official Description (provided by the hotel):
- BRILLIANT location 30 mts walk to BEAUTIFUL BEACH, 1,2,3 bedroom apartments mains with en-suites, 2 magic award-winning pools, 1 of which is heated, wireless internet, some apartments recently renovated. ... more less
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- Also Known As:
- All Seasons Grande Florida Hotel Miami
- Grande Florida Gold Coast
- Grande Florida Beachside Resort Miami, Gold Coast, Australia