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“Surprising. Quiet and comfy!”

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Quality Hotel Mermaid Waters
Ranked #1 of 1 Hotels in Mermaid Waters
Certificate of Excellence
Reviewed July 19, 2013

Looking for a last minute extra night on the GC...one more theme park!!
Found this on quick-something. 4 star, less than $100/night, and so on.
It took a while for me to find that hotel, sort of tucked in next to a pub & ubiquitous liquor barn. Anyway very helpful receptionist, quick & easy book in, into secure parking, quite a large room, and ater a looong day up & down the waterslides, the full sized bath was a delight.
Too knackered to explore nearby options, the pub steakhouse was fine...again surprisingly good effort with the grilled fish. Buffet breaky next morning was only OK, we were late starters, and again didn't want to go searching before a LOOOONG road trip..
So very quiet, fairly good location, good sized rooms, in very good order, some limited pay TV, seriously comfy king sized beds, and a single laid out ready for young one.
Check out receptionist WAS a little terse...but all in all, a surprising option.

Room Tip: 213 - 2nd floow, corner room away from any traffic noise, end of corridor
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  • Stayed: July 2013, traveled with family
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Thank Russell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded July 22, 2013

Dear reviewer, thank you for your feedback regarding your stay at Quality Hotel Mermaid Waters. It is great to see that you had a positive experience with us overall, and we hope that you choose to stay with us again in the future. Take care.

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216 - 222 of 270 reviews

Reviewed July 12, 2013 via mobile

Was looking for a nice quiet night on the Gold Coast away from surfers, But this is another one of those hotels which thrive on Confrence/Event hosting & they seem to take priority.
Stayed on a Friday night & there was a work event on & a family reunion. Check in took about 15mins due to the new staff member having to locate the booking. We got put in one of those adjoining rooms with a paper thin door between us. There was a older couple next door & every time they spoke or made any noise it would echo into our room. We requested a change of room with no luck due to the place being full. The meal at the steakhouse was great but that's where it ended. We got back to our room at 10pm & could still hear noise/talking from next door, than at 12am we start getting knocks on the door from children staying for the Family reunion as a prank, it happened twice than we rang reception to complain. They said they would investigate. 2am arrives and the tavern next door closes & the alcohol fueled people return to there rooms & start yelling & making noise outside our room. Again called reception & it was fine for 15mins. After that they where out & about again making noise. 3am we call reception again to complain to pretty much be told that we are one guest & they are apart of a larger group, meaning they are more important.
The king bed was nice, the room tired & old. The shower didn't drain at all.
We ended up checking out at 7am

  • Stayed: July 2013
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1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded July 15, 2013

Dear reviewer, thank you for your feedback - we are sorry to hear that you experienced difficulties and frustration during your recent stay at Quality Hotel Mermaid Waters. This is certainly not the standard we pride ourselves on. We have raised your concerns with our Management and Front Office team members for review and action and hope that you consider staying with us again in the future. Take care.

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Reviewed June 19, 2013

We very much enjoyed our stay here. The room was spacious and we enjoyed a nice dinner in the steak-house downstairs.

We saw a nice pool but did not have an opportunity to use it. There was an hours free wifi in your room and also available in the foyer.

We would definitely stay here again when in the Gold Coast as this was an excellent location.

Room Tip: How can one improve on perfection? We could not have asked or expected anything else
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  • Stayed: June 2013, traveled with family
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1  Thank UniquePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded June 20, 2013

Dear reviewer, thank you for your kind feedback following your stay at Quality Hotel Mermaid Waters. Your personal comments are much appreciated, and we will be sure to pass your praise onto the team at Mermaid Waters.

We hope to welcome you back to the hotel in the near future. Take care.

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Reviewed June 4, 2013

Had a one night stay, to echo others' comments: friendly and informative check-in, secure parking is appreciated, rooms are perfectly suitable. I thought everything about the room was great. I had dinner at the steakhouse next door and asked for some Tabasco sauce - to be told it was an extra $1.50 "unless you only want a few drops". What else am I going to do, bathe in it? The next morning I was the only guest having breakfast so I had to order direct with the chef. George made me an amazing breakfast including a plate piled high of beautiful fresh fruit. So in short: the hotel is great, I will be coming here again. Maybe eat elsewhere in the evening next time.

  • Stayed: June 2013, traveled on business
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1  Thank MichaelSkarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded June 6, 2013

Dear reviewer, thank you for choosing to stay at Quality Hotel Mermaid Waters, and we value your personal comments. It is great to see that your experience with us was positive overall, and we hope that you choose to stay with us again in the near future. Take care

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Reviewed May 26, 2013

Had driven for 9 hours. Tired. Checkin was spot on. Receptionist very helpful. Secure parking a real bonus. Rooms clean, modern, well appointed and large.
All mod cons and had obviuosly been renovated not so long ago.
Cable TV, complimentary 1 hours wfifi.
We ate next door at the Lone Star. It was great to be able to walk there.
Bed and pillows were spot on fir a terrific nights sleep.
Can recommend.

  • Stayed: May 2013, traveled as a couple
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Thank MurielMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded May 28, 2013

Dear reviewer, thank you for your feedback following your stay at Quality Hotel Mermaid Waters. We appreciate your kind comments and are happy that you had a positive experience with us overall. We would love to welcome you back to the hotel in the near future. Take care.

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Reviewed May 20, 2013

While adequate, this hotel is NOT a four star establishment - possibly 2 or 3 at best.

We had to request a change of rooms because the standing shower drain was clogged, causing water to overflow over the low threshold into the main bathroom area (where there was fortunately a second drain). The manager could not get a repair until the next morning, so he cheerfully agreed to move us, but without any compensating gestures.

The furnishings are dated and mid-range, the towels and linens are coarse, and simple additional items (like requesting extra towels) costs extra.

  • Stayed: May 2013, traveled as a couple
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1  Thank golemB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded May 22, 2013

Dear reviewer, we thank you for your feedback following your stay at Quality Hotel Mermaid Waters. We are sorry to see that your experience with us was not entirely positive. Regarding the issues you had with your room and in particular the shower, we will review your comments internally for continued improvement, and to ensure that your experience is not repeated with future guests. Nevertheless, we hope to welcome you back to the hotel in the near future. Take care.

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Reviewed April 17, 2013

I stayed here for one night during a medical repatriation of a patient back to the UK.
I arrived late (23.00) but was still given a friendly welcome, and getting food from the room menu was no problem.
I didn't get a chance to use the facilities as I was just passing through very quickly, but there was a swimming pool, BBQ area and a pleasing looking bar next door.
Big thanks the Andy who shuttled me from the hotel to the Hospital next morning, and helped me out when I couldn't get cash out of the ATM machine.
If you stay here, head out across the road towards the small shopping arcade and check out the shops. There is a
If I come back to the Gold Coast for a longer visit, I will def be staying here.

  • Stayed: April 2013, traveled on business
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1  Thank VonHausen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Mermaid Waters, responded to this reviewResponded April 18, 2013

Dear reviewer, thank you for providing us with your feedback following your stay at Quality Hotel Mermaid Waters. We appreciate your kind comments, and will be sure to pass these on to the relevant departments. We look forward to welcoming you back on your next stay on the Gold Coast. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Mermaid Waters

Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Location: Australia > Queensland > Gold Coast > Mermaid Waters
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mermaid Waters
Price Range: $83 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Official Description (provided by the hotel):
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast

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