We traveled to Queensland for our family holiday in March 2011. All in total we had 4 families staying at Sailfish Cove. Upon arrival all our rooms were not ready to check in, which was ok and went shopping. 2 Hours later still 1 of 4 rooms was still not ready (this was 2 hours after check in time) and there was one cleaner working while another was sitting on the sofa drinking (alcohol).
1st night there was unforgettable, our units were opposite the managers unit where they were having a party that night. usual party noise was no great concern but when one of the families went out to their car they found it had been smashed, jumped upon by an underage drinker from the party. (see pic attached), the scary part about this is that the managers knew of this 1 hour prior of us finding out about and failed to contact us about it and seeing the damage that was done why they even failed to call the police.
So alot of crap from us contacting police (which when they arrived told us this area is known for this kind of trouble) insurance companies as well as organizing a rental car for the family involved, basically saw our first 2 days of our holidays stuck on telephones, in offices and waiting for police and tow trucks to sort this mess out. Also over the 10 days of our stay we came across another 2 families where their cars had been broken into over night.
We finally got things sorted out did the normal family holiday stuff over the next 8 days.
Our room was decent, plenty of room but the appliances were so outdated. The resort pools were used alot by our families but maintenance is greatly over looked with many things in and around the pool area needed some attention.
Security gates are present but only worked for half of our holiday and then remained open at all times so why bother having them, also a security guard is present in the night times but only allowed to do what he is told by the managers.
The location of Sailfish Cove is ok but only if you have a car to get around in.
Sadly what could of been a excellent holiday for our 4 families turned out below average and i can confidently say i will not be ever staying there again.
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- Also Known As:
- Sailfish Cove Mermaid Waters, Gold Coast