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“Good location - Average Experience”

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Crystal Beach Holiday Apartments
Canberra, Australia
Level Contributor
113 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good location - Average Experience”
3 of 5 bubbles Reviewed January 17, 2013

This apartment complex is located right on the beachfront at Tugun at the southern end of the Gold Coast adjacent to the airport. The easy access to the beach is offset by the close proximity to the airport and consequent aircraft noise although a night time curfew is in place. Furnishing and appliances are adequate although the three bedroom apartment we rented for two nights was showing its age with scuff marks on the walls and corrosion on metal fittings. Checkout is at 9.00 am but the office does not open until 9.00 am. Our booking was made through an online booking agency eTourism Holidays which charges a $66 fee. One night's rent was also charged at the time of booking with the balance to be paid on arrival except during "high season" when the full amount will be charged one month before arrival. In our case the full amount was charged to a credit card two weeks before arrival.

Room Tip: The "U" configuration of the complex means that all units have an ocean view (and a view o...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ratichon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    13
    15
    9
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    14
See reviews for
47
5
Solo
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 2, 2012

Wow thought I had a great weeend until I checked my bank statement and found a surcharge of $30.38 from this place. Rang and asked WHY. they tell me we left clean dihes in the dishwasher
what a crime!!! No curtisy cal to say , Hey next time you stay remember to place the clean dihes back in the cupboard - that would have ben good PR - no just ripped me off for $30. Maybe if we had 10am check out istead of nine would have given us more time. WILL NEVER STAY THERE AGAIN.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jacqueline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tugun hotels

Sydney, New South Wales, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed August 20, 2012

This was the 2nd time I have stayed there in as many months & it will be the last. There was only a 3 bedroom apartment available on such short notice so my mother & I booked it. When the owner realised there was 2 of us she questioned me, I explained no choice, so she offered to move us to a smaller 2 bedder - but said she would not be able to reduce the price! Suggested we'll stay where we booked and then she went to ask us not to use the 3rd bedroom!! Huh?? First she'll move us to a smaller room but still charge us more, then whilst still paying full price as us to not use a bedroom? I politely suggested as I'd paid for it I'll use it if we want.... The place also needs updating, showers & bathrooms full of mould, and the street noise is terrible, had lots of trouble trying to sleep - some double glazing perhaps? Sorry but i won't give it a 3rd chance.

Room Tip: if you have to stay here, ensure you get rooms away from the street side of the property - simply to...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 26, 2012

We booked via Wotif and stayed 2 nights in March 2012. The unit we stayed in really needs to be updated. The thing that really annoyed me was the 9am checkout. What happed to the standard 10am checkout. It was made very clear any late checkout incurred an additional fee.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Arthur A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed February 16, 2012

We stayed at this resort for a week in February 2012, we had a 3 bedroom apartment with ocean views, absolute beachfront and onlt $130 per night. The apartment we had was lovely big kitchen and living area bathrooms a bit dated but useable, new kitchen. Two bedrooms upstairs and one downstairs able to accomodate 6 people easily. The only thing was the couch was not big enough to seat all of us. The pool was clean and warm and the beach is beautiful. The managers are new and not as good as the last ones that were there but they were helpful when needed. In my opinion Tugun is a lovely place to stay close to lovely Coolangatta and much cheaper and more family friendly than Surfers Paradise yet only a short drive to everything...loved it

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank melbbern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 21, 2012

The carpet was absolutley filthy and looked like it hadn't been cleaned for years - we had to wear shoes inside all week to stop our feet sticking to the carpet. There were dirty hand prints on the walls and doors; the balcony door was broken and couldn't open fully; the laundry doors were missing & washing machine was in full view; the fridge was faulty and all our food froze and had to be thrown away; the swimming pool & spa were tiny and full of sand. One of the worse things was that the apartment faced the apartments on the other side of the pool so everyone can watch you and you can watch everybody. There is absolutely no privacy in your apartment during the day or night. The place was just so dirty and the irony was that management charge you an extra cleaning fee if you don't leave the apartment clean! Yes it was cheap at $130 a night but there are other places at that price that are at least clean. There is no excuse for filth.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Magdalena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Beach Holiday Apartments

Property: Crystal Beach Holiday Apartments
Address: Crystal Beach 329 Golden Four Dr, Tugun, Gold Coast, Queensland 4224, Australia
Location: Australia > Queensland > Gold Coast > Tugun
Hotel Style:
Ranked #4 of 4 Specialty Lodging in Tugun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Beach Holiday Apartments 3.5*
Number of rooms: 42
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