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“Lovely”

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Crystal Beach Holiday Apartments
melbourne
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Lovely”
Reviewed February 16, 2012

We stayed at this resort for a week in February 2012, we had a 3 bedroom apartment with ocean views, absolute beachfront and onlt $130 per night. The apartment we had was lovely big kitchen and living area bathrooms a bit dated but useable, new kitchen. Two bedrooms upstairs and one downstairs able to accomodate 6 people easily. The only thing was the couch was not big enough to seat all of us. The pool was clean and warm and the beach is beautiful. The managers are new and not as good as the last ones that were there but they were helpful when needed. In my opinion Tugun is a lovely place to stay close to lovely Coolangatta and much cheaper and more family friendly than Surfers Paradise yet only a short drive to everything...loved it

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank melbbern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 21, 2012

The carpet was absolutley filthy and looked like it hadn't been cleaned for years - we had to wear shoes inside all week to stop our feet sticking to the carpet. There were dirty hand prints on the walls and doors; the balcony door was broken and couldn't open fully; the laundry doors were missing & washing machine was in full view; the fridge was faulty and all our food froze and had to be thrown away; the swimming pool & spa were tiny and full of sand. One of the worse things was that the apartment faced the apartments on the other side of the pool so everyone can watch you and you can watch everybody. There is absolutely no privacy in your apartment during the day or night. The place was just so dirty and the irony was that management charge you an extra cleaning fee if you don't leave the apartment clean! Yes it was cheap at $130 a night but there are other places at that price that are at least clean. There is no excuse for filth.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Magdalena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tugun hotels

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2011

Lets hope that new management can offer a good service to it's new customers and actually care if they have a sick child with cancer unlike the last ones. I will never forget how I was treated when going through such a difficult family time.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tasminangel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2010

Left the apartments with having left some personal items behind. The reception desk was closed so when we got to the airport we called and spoke to the owner who assured me that he would go up to the apartment and collect all items and send back to us. 2 weeks later I get told that the "housekeeper" did not find our main things and that the small things she did find, she threw out" We lost approx $300 worth of items. Not happy with that service at all.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stefany_em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Beach Holiday Apartments

Property: Crystal Beach Holiday Apartments
Address: Crystal Beach 329 Golden Four Dr, Tugun, Gold Coast, Queensland 4224, Australia
Location: Australia > Queensland > Gold Coast > Tugun
Hotel Style:
Ranked #4 of 4 Specialty Lodging in Tugun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Beach Holiday Apartments 3.5*
Number of rooms: 42
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