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Sanctuary Lake Apartments
Ranked #1 of 1 Hotels in Currumbin
Melbourne, Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Love it”
Reviewed July 6, 2014

My family of 5 has visited here twice. Great rates, big rooms and a fantastic pool. The staff are very friendly and the residents are nice and chatty too. Across the road from the beach and underground secure parking that comes with the room. It's right next door to the animal sanctuary but if you're Aussie you've seen it all before and it's not worth the $$$. My only complaint is the noise of the aircraft on approach to coolangatta airport. But you get used to it, and they stop fairly early in the evenings. We'll be back :) Cheers!

Stayed October 2013, traveled with family
Helpful?
2 Thank Alexander F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 28, 2014

We stayed at the apartments in 2013 with three kids aged 6, 12 and 17. First impressions were great although we checked in late 10pm and we're having some issues the staff were helpful, then came the rest of the stay we were on the third floor no elevators or assistance with luggage but we coped entered the room it was nothing like the pictures it was outdated and worst of all was the lack of cleanliness. There was stains down the cupboards the bathrooms were dirty I dropped a brush under the bed, went to find it and after looking decided to leave it there (hair crayons and a biscuit). It is very outdated the balcony was disgustingly filthy, the planes were annoying but I would swap noise for a clean room any day, they didn't have a roll away bed ready the extra bedding one blanket had god knows what on it, the positives were beautiful pool area and great location. I did receive a response to my complaints via email and they offered 3 nights accommodation free and stated I could have been moved which I know was nice of them as the rooms are time share and up to the owners to keep up to date but I don't want to face these issues be a great place from the start and then there are no issues... We are not even going to use the free accommodation as it is a memory we want to move on from...

  • Stayed October 2013
    • Value
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Helpful?
7 Thank MelnNick3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed June 11, 2014 via mobile

From the moment we walked in a lovely feel, the apartment one of the best appointed we have ever been in and very clean. The pool and spa area is great for the kids, a short walk to the beach, we loved our stay.

Stayed June 2014, traveled with family
Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 20, 2014

Our 7th stay and counting. Once again 'brilliant'. A great place to stay and rejuvenate after one hell of a stressful year. Yes there are airplanes, but bar a bit of noise, this adds to the experience, Tony and Miles were once again gracious hosts with a great sense of humour, who took pride in their establishment and went out of their way to help, when needed. This time we enlisted an 'adopted' son who had never left Canterbury NZ and we showed him what the Gold Coast had to offer. We dragged him through the shops, rode the rides at most of the Theme parks, and enjoyed a meal at Hard Rock. The most memorable times for us all though were when we got to become part of the crowd and enjoy Australia's hospitality. This included one hell of a game of league at Suncorp Stadium where the Bronco's were unlucky to be beaten by the Rabbito's (yep, no surprises who I was backing) and the train trip from Varsity Lakes and back (which was included in the price of the ticket). The atmosphere in the train was almost as electric as to what we experienced at the game. If you are after a something slightly more challenging give Sam and his crew a call at Currumbin Surf School, they excel at what they do and enjoy doing it, whether it's your first time or after some tips with your technique. We spent a lot of time just relaxing by the pool, surfing with Sam and enjoying the beach, which is just a short stroll from the complex. The apartment was great, with a bed I wish I could have bought home. I would recommend to anyone.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

Apart from a tiny hiccup - we could not find the cups! we 3 had a pleasant and moderately priced 2 day stay there. They are just around the corner from the Wildlife Sanctuary and a short walk from the beach and Elephant Rock.

We stayed in one of the very spacious 2 bedroom apartments with a balcony overlooking a very pretty and very clean lagoon pool and spa and well-kept gardens. The rooms were all clean, tidy and well-supplied (including cups!) and the resident managers, Tony and Miles, were friendly and helpful.

If you're going to Currumbin or anywhere nearby, they are handy. They are just 20 minutes away from Surfers and not far from the theme parks if you want a retreat from the crowds.
We recommend them.

Room Tip: For young families: cycling, skateboarding could be a good activity. There are also three parks with...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2014

Our stay was stressful and afterwards we needed a holiday (and pest control.)
1) The rooms are in the flight path of the nearby airport and the deafening noise starts at 6 am and goes until late. After a few days you can't wait to get out of the place.
2) The rooms DO NOT LOOK like photographs in advertising/promotional material. They have little natural light (very dim) and the lounge furniture is tired and circa 1980s.
3) There is no lift, which means that luggage has to be carted from the basement car park up 2 flights of stairs (with no assistance).
4) The beds in the 2nd bedroom (the kiddies room) are very old, saggy and uncomfortable.
5) Reception is closed in the middle of the day, which is often very inconvenient.
6) I spent the first 20 minutes of my stay cleaning the balcony area, which looked like a party had been there the night before.I wiped grease, crumbs, corn chips, and drip spills from the table, and swept food crumbs/chip pieces off the floor.
7) I got bitten by bedbugs and managed somehow to bring them home. We have spent hundreds on pest control products and services, and are still battling with them now.
I do not want anyone else to go through this horrible experience of being bitten and having to get rid of them. It is really awful.

  • Stayed February 2014, traveled with family
    • Value
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    • Service
Helpful?
4 Thank Audrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review, May 5, 2014
Audrey B,

Thank you for your review.
In response to your review we certainly do not have bed bugs. As a policy practice all bedding at Sanctuary Lake Apartments is Sanitized by a Professional company " Mattress Hygiene" and the last treatment was December 2013 the purpose of this treatment is to clean the mattresses and CHECK for among other things bed bugs and we have been using this professional company for the past 5 years and we have never had an issue. We also engage the services of a professional pest control company to treat every apartment for pests including bed bugs the last scheduled treatment was 29, 30 April and 1 May 2014.Both companies have reported and found absolutely no infestation of any pests. We shall provide a copy of our Certificate of Inspections to the author of this review. We have inspected every apartment and found absolutely zero pest infestation. We extend an invitation to any interested party including Audrey B to visit for inspection. This is a serious matter for which we shall be seeking advice.on this malicious unfounded allegation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 24, 2014

very comfortable unit (#6) , very well equipped, everything we needed was there. so close to the beach (30 secs walk) without paying more than we wanted to for ocean view.thoroughly enjoyed our stay and the hospitality and attention of Tony and Miles, who sorted out a couple of tiny things for us immediately and with great results. see you next time!

Room Tip: we loved being on ground floor. with one balcony with pool views & the other balcony overlooking...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Came-by-Chance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanctuary Lake Apartments

Property: Sanctuary Lake Apartments
Address: 40 Teemangum St, Currumbin, Gold Coast, Queensland 4223, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Currumbin
Amenities:
Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Currumbin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sanctuary Lake Apartments 3.5*
Number of rooms: 78
Official Description (provided by the hotel):
Enjoy our comfortable self-contained 2 and 3 bedroom apartments with a view of our tropical gardens or pools. We are sure that you will enjoy the state of sunshine while staying with us. Within minutes of walk to beach and shopping area. The Sanctuary Wildlife Zoo just around the corner. ... more   less 
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Also Known As:
Sanctuary Lake Apartments Currumbin

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