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“Tired and in the middle of nowhere” 2 of 5 bubbles
Review of Mercure Gold Coast Resort

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Mercure Gold Coast Resort
Ranked #1 of 1 Hotels in Carrara
Certificate of Excellence
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Tired and in the middle of nowhere”
2 of 5 bubbles Reviewed October 2, 2010

Overall had a below average experience here which was disappointing. Even though we were reassured in the hotel room that unless we were '100%' satisfied they would make it right or we won't pay is just rubbish!
Had a couple of incidents that were reported and were disappointed at the lack of service provided to make it good. For instance...the air conditioning unit in our room was faulty and we had an annoying clicking sound all night which resulted in hardly any sleep!!
Their lack of empathy was noted and hence why I'm writing this review.
Perhaps the saying of you get what you pay for but I was expecting a little more for a reasonable hotel chain.
The location was also miles away from anything so you'd have to have a hire car if you are considering staying here.
I wouldn't go back there! Not for value, location or service!! Non of them were reasonable.

  • Stayed September 2010, traveled with family
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SandraJowitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
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English first
Auckland, New Zealand
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 28, 2010

I stayed here for 2 nights on business and overall it was "ok". The first night I checked in at around 8.30pm, which after flying from NZ was about 10.30pm my body clock time. Rather than going to the restaurant for dinner I thought I would get room service - what a mistake that was. It took 40 mins for my order to arrive and when it did it was the wrong order. The porter then went to swap the meals and obviously by the time I received mine it was cold....... this was an hour after it was first ordered!! The hotel did end up sending me a hot meal but by this time I was struggling to stay awake.

The rooms are basic but nice and I was surprised to find a minibar was non-existent - not even any water was available. Seeing as though I was on business I did not have much time to explore the grounds but overall they seemed ok.

This hotel may be suitable for a budget family vacation but otherwise I would not stay here again - much better to be found around Broadbeach.

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jpclements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 12, 2010

We had a room backing onto the road and drive room - very noisy all night. Added to this was the noise from other rooms in the block, particularly exterior doors closing, meant one of the loudest nights I've experienced in a hotel (& i've stayed in new York!). Dust over glasses also wasn't a good look.

  • Stayed September 2010
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kurupt23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Level Contributor
175 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed September 9, 2010

Stayed for a conference, booked our rooms via wotif, for $149 a night. Good size but smelled musty. Bed looked saggy, but was comfortable.
Originally given a room a long way from the main complex, but asked and was moved just by the pool and spa on the ground floor. This may not suit everyone, but I didn't find it noisy.
The decor was all a bit tired, wooden surfaces in rooms were scratched and discoloured, wallpaper in the main conference room looked like it was peeling away.
Long way from Broadbeach- $30 by cab one way. That may put a lot of people off too.
The food we had with the conference was buffet style and tasty, well presented. Didn't use other facilities- wanted a drink at the bar when we got back from our meal in broadbeach, but bar was closed.

  • Stayed September 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GayleJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buderim, Australia
Level Contributor
538 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
5 of 5 bubbles Reviewed July 18, 2010

Visting the Gold Coast, approximately once a month, we have stayed in 'some of the best' - but Radisson surpasses them all. We arrived earlier than check in time but Front Office Manager checked us in and gave us a room upgrade; the room was glorious. Evening seafood buffet was somewhat disappointing but morning breakfast buffet was tops. Restaurant Manager very helpful. Free parking was an added bonus. We will definitely check into this Hotel again

  • Stayed July 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marigoldKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed June 5, 2010

My Husband and I decided last minute to spend a night on the Gold Coast for his birthday and got a great deal through Wotif.

When we arrived we were met with a warm smile and quick service. When they found out it was Hubby's birthday they upgraded us to a better room :-)

We decided to go into Broadbeach for dinner but came back to the Radisson for after dinner drinks and by the look of the buffet we were thinking we should've stayed there for tea :-) We did however have an amazing breakfast the next morning. The buffet has plenty of variety.

The room was lovely, the bed and pillows were so comfortable. There was no noise and the curtains kept the room really dark in the morning. We didn't get to use any of the facilities as we were only there for one night but we went for a wander and everything looked great.

Definately planning a return trip.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kelsu77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed May 10, 2010

My partner and I have stayed here twice and will definitely stay here again.
The resort is a short drive inland from the beach and main tourist strip, ideally suited to golfers, those with a vehicle who are touring the area, and those looking for a low key relaxing break. Not suited to those wanting a lively nightlife or a beachside location. The rooms overlooking the golf course are very peaceful, the pool area is beautifully landscaped and the resort has a quiet feel during the day. The restaurant has several outdoor terraces, the small terrace overlooking the fairway is a great spot to watch the golfers over a leisurely breakfast.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gonefishingagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Gold Coast Resort

Property: Mercure Gold Coast Resort
Address: Palm Meadows Drive | Palm Meadows, Carrara, Gold Coast, Queensland 4211, Australia (Formerly Radisson Resort)
Location: Australia > Queensland > Gold Coast > Carrara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Carrara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Coast Resort 4*
Number of rooms: 308
Official Description (provided by the hotel):
Located in the heart of it all - just minutes from beautiful Gold Coast beaches and renowned golf courses, Surfers Paradise, Broadbeach, world class shopping and sporting stadiums - Mercure Gold Coast Resort is perfectly positioned for your business trip or next holiday. This beautifully appointed resort is one of the top choices on the Gold Coast for relaxing, unwinding and rejuvenating away from the hustle and bustle of the city. When planning where to stay on the Gold Coast, for a fun family holiday with the kids, sneaking away for a romantic couples' escape or teeing off on a golf weekend - no hotel makes you feel more at home than Mercure Gold Coast Resort! ... more   less 
Reservation Options:
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Also Known As:
Radisson Resort Gold Coast Hotel Carrara
Radisson Gold Coast
Radisson Hotel Carrara
Radisson Carrara
Carrara Radisson
Mercure Gold Coast Resort Carrara

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