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“Another Awesome Stay!”

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Blue Waters Apartments
Reviewed October 16, 2013

We stayed at Blue Waters last year and returned this year for two weeks. The place is still great with its best features being its location and it's fabulous pool. Would love to see the individual owners take more pride in keeping the individual Units up to spec, but still spacious and comfy!
Liked our unit last year better, but still overall its a great place to stay on the gold coast.

Room Tip: Go for a three bedroom on the top floor.
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  • Stayed: September 2013, traveled with family
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Thank danjoge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded October 20, 2013

Hello Danjoge,

Thank you kindly for your wonderful review here on Trip Advisor.

We do get a lot of great feedback about our awesome pool and convenient location and we are so glad you and your family enjoyed your stay.

We do our best to accommodate to requests for specific apartments. The earlier you book, the more likely we will be able to accommodate your request. Feel free to call the us in the office before booking to request a specific apartment.

We very much look forward to welcoming you and your family back Blue Water Apartments next year.

Warm Regards,

Darren & Judy Ackland

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161 - 167 of 290 reviews

Reviewed October 12, 2013 via mobile

As a family we had not been away for this length of time or to this area and I was nervous and hoping our stay would be good. Well I am happy to say our stay was wonderful! The unit was extremely clean, everything we needed was there and we were able to check in out of reception hours. The pool was clean and kept our kids entertained. We were on the third floor, however didn't mind the stairs and were not affected by any traffic noise. My only tiny concern would be the entrance to the undercover parking, it was slightly difficult to open the gate with the key, maybe a code system would be better. All in all it was a wonderful stay, a nice area and a great place for families with kids of any age.

Stayed: October 2013
Thank Dinner12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded October 13, 2013

Hi Dinner12345,

Thank you for your great review here on Trip Advisor. We are so glad we could help you explore the wonderful Labrador area and everything the Gold Coast has to offer.

At Blue Waters, we work hard to make sure your units are clean and has everything you may need for a relaxing holiday. We are glad you found that our late arrival procedure worked well for you. As long as our guests advise us in advance, we can make arrangements for a very smooth after hours check in.

We are always striving for improvements at Blue Waters and we do everything in our power to keep costs at a minimum for our guests. In regards to the parking key, we have looked into replacing the keys to a digital system however we decided that the current system is more economical for both us and our guests at this stage.

We look forward to welcoming you and your family back to Blue Water apartments soon!

Warm Regards,

Darren & Judy Ackland

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Reviewed September 24, 2013

We arrived early and our room was ready so were very happy to get to our apartment and unpack before heading out. The male attendant was very pleasant and helpful.
Our apartment was clean and quiet. It was located at the side towards the front of the complex. Our balcony had a great view of the pool, which was a big hit with the kids and a small view of the broadwater. Across the road was a park for the kids also.
Just a short walk we also found a few places for eating and only a short drive to other venues for meals.
Very good location to get to the theme parks also.
We will use Blue Waters Apartments again for our stay but next time perhaps on a lower floor.
We requested a high floor unit but found the stairs a bit of a drag with luggage.
Other than that very minor issue we will recommend Blue Waters to anyone.

  • Stayed: September 2013, traveled with family
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1  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded September 29, 2013

Dear Mark,

Great to hear from you so quickly after your stay! We are delighted you enjoyed your time with us. Good to know you will be coming back, be sure to email or call ahead and we will certainly try and allocate you an apartment on the lower floors.

See you soon!

Kind regards,

Darren and Judy Ackland

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Reviewed September 24, 2013

We recently spent 2 nights in a 2 bedroom apartment at Blue Waters Apartments. We found the complex was well positioned, had very good security and was very well priced. The apartment itself was spacious and had a nice balcony overlooking the large heated pool surrounded by palms and tropical plants. The room itself is average but very comfortable and has everything you need for your stay. We cooked breakfast each morning and ate out at nearby restaurants (walking distance) at night. It is well located at the northern end of the Gold Coast and close to Harbour Town (retail outlet shopping). We had a hire car which was very handy to get around. There is a secure undercover carpark at the apartment block - free parking provided. Management were friendly and helpful.

  • Stayed: September 2013, traveled with family
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2  Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded September 29, 2013

Dear Donna,

Great to read that you had such a great time staying with us. Thanks for taking the time to come to TripAdvisor to leave such a fabulous review. We just wish you could have stayed longer!

We look forward to welcoming you back again soon.

Kind regards,

Darren and Judy Ackland

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Reviewed September 24, 2013

My family and I stayed at the Blue Waters Apartments in July'13. While we found it to be in a very accessible position for our requirements it was clean and overall quite comfortable. We found the apartment we had been designated was on the highway side (noisy traffic) and situated beside what we could only gather as a permanent resident. Our views consisted of shrubbery and a peek of the highway and if we poked our head next door to say hi to our neighbours we were welcomed by the site of filth (pizza boxes, rubbish, empty beer bottles and cartons) strewn all over the verandah. While standing in the foyer to unlock our door, from the very same unit came the stench of stale cigarette smoke which lingered and welcomed us home on our days out. Poooooh! There was also a mix up with the payment of the account and guests who were being shouted a holiday were asked to fix up the balance before the remainder of the group arrived. We will not return to this establishment again and have notified family and friends.

Room Tip: Ask to be on the pool or Broadwater side.
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  • Stayed: July 2013, traveled with family
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1  Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded September 29, 2013

Dear Christine,
Thank you for making the effort to leave your feedback here on TripAdvisor.

We have a variety of outlooks for our apartments. Most apartments look out over the pool however some have a Broadwater view, and some have a “tree” view due to the shape of the resort. Our descriptions and photographs on our website are accurate and we do attempt to accommodate any requests we receive for a particular aspect. We are sorry that your expectations were not met on this occasion.

We are well aware of the apartment that you refer to and we were successful in evicting this family shortly after your stay. We do not have any “Permanent” residents at Blue Waters, however, these individuals kept extending. Ultimately their attitude, cleanliness and anti-social behaviour was affecting other guests. We are very sorry that you had to experience this. Fortunately, individuals like this are in the vast minority and we rarely have these type of problems.

So sorry to hear of the mix up with the payment, with big groups it can be hard to keep track of this and we have had situations before where we have been left without payment.

As you can see here on TripAdvisor, many guests come here and thoroughly enjoy their stay. We are disappointed that you didn’t on this occasion, but will use your feedback to improve what we do.

Kind regards,

Darren and Judy Ackland

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Reviewed September 21, 2013

Overall we found our stay a pleasant one. Just a couple of things that were disappointing as in that our 2 bedroom unit smelt of cigarette smoke even though it was clearly a non smoking unit. When we tried to open the windows to air the bedrooms out we found that we were unable to open any windows in the bedrooms! There were ceiling fans to circulate the air but we were unable to create any through breeze which would have been nice. We had to leave the sliding doors onto our balcony off the living area permanently open (screen security doors locked) during our stay. There is a bit of mould on the ensuite shower screen but the bathrooms were quite dated so I think this was an age issue rather than a cleanliness issue. All other areas were clean and tidy. The beds are quite firm but I still managed to get a good nights sleep every night.
On a positive note, location and pricing are great, the parking is easy. Easy access to all the theme parks and a short drive to Surfers. We found that everything worked in the apartment and there was no issue with noise. There is internet available for a fee but it will only allow you log on one device at a time.

Room Tip: No lifts, so if you find stairs a problem, please ensure you request a ground floor unit.
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  • Stayed: September 2013, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded September 29, 2013

Dear Sue,

Thank you for taking the time to review us here on TripAdvisor and share your experience, we do appreciate it.

You are correct that all of our apartments are Non Smoking and we do police this as best we can. Unfortunately, sometimes we discover that there has been smoking in the apartment upon their departure. We do have a process that eliminates the smell, but it would appear to not been successful on this occasion in getting rid of all the smell. We appreciate your feedback and will be working with our Maintenance and Housekeeping team to improve our systems for dealing with these issues.

We are glad that you found our facilities clean and tidy. It would be great if you could drop us an email to tell us which apartment you were staying in, so we can make sure we address any issue with mould.

It’s great to hear you made the most of your time heading into Surfers and out to the theme parks.

We look forward to welcoming you back again soon.

Kind regards,

Darren and Judy Ackland

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Reviewed September 18, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Richenda N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this reviewResponded September 29, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Blue Waters Apartments

Address: 220 Marine Pde, Labrador, Gold Coast, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 7 Specialty Lodging in Labrador
Price Range: $91 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Blue Waters Apartments 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Blue Waters offers spacious 2 and 3 Bedroom, 2 Bathroom fully self contained air conditioned apartment. Heated pool, security parking and fantastic location on edge of Broadwater. ... more   less 
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Also Known As:
Blue Waters Apartments Labrador, Gold Coast, Australia

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