Let me begin by saying that we got a deal on Wotif.com for $170 for the night. The normal price is $275 per night - if I had paid this much I would be absolutely furious. $170 was still too much, but it was bearable. When we arrived at 2.30pm they had no idea we were coming although I had called twice to confirm check-in times etc, and we had to go away and come back in 20 minutes. Once we got inside our chalet it was apparent that 20 minutes was not enough time for the room to be cleaned properly. We stayed in Chalet 1. The spa bath is absolutely tiny and in a claustrophobic corner, it looks out of a window that is grey with grime and absolutely caked with cobwebs. I love baths and spas but we didn't even use this one, that's how unappealing it was. The whole toilet/bathroom area is tiny and very dated. The kitchen is also very dated and there was a large cupboard with a full height solid pine door under the stairs, we had to move a small pot to open it, and immediately found out why - the door hinges had no screws and the whole door fell on me! The wood stove was great but the door handle's back half (i.e. non-visible half) had broken off exposing the metal core, which was super hot and gave my husband a huge burn on his hand. The whole cabin was VERY dusty and there were lots of cobwebs, and the outside lights did not work so coming and going at night was scary. There was a barbecue area which was filthy, overgrown and had obviously not been used for years, and I saw what looked like a tennis court and broken basketball hoop but did not investigate further. We were offered a late (11am) checkout but left early and were glad to get out of there. The photographs on the website seem to have been taken when the place was first built - their entrance sign on the road is faded, cracked and old, and I remember saying to my husband, I hope the chalets are better than the sign. They weren't.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Hotwire, Priceline, Evoline ltd and Booking.com so you can book your Springbrook Mountain Chalets reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.