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“can not recommend this resort”

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Diamond Cove Resort
Queensland Australia
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“can not recommend this resort”
Reviewed December 14, 2012

I have read the favourable reviews of this resort but our two bedroom unit was very tired and shabby. We had a horrible outlook of the unattractive back fence. I found the reception unwelcoming. It was "read the conditions and sign here". No welcome or smiles. The pool was nice and it was handy to shops. I visit the Gold Coast regularly and you can do much better than this resort.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
4 Thank Cacilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondcoveresort, Manager at Diamond Cove Resort, responded to this review, March 6, 2013
Thank you for your review - we like receiving guests honest opinions and thoughts of our resort. This helps us to update and review our facilities and services, which we will endeavour to do from your review. All units have either views of the pool area or our gardens and we are currently having the entire complex repainted which will freshen up the look and feel of the complex. On check in, we do ask all our guests to complete a registration form and give out our welcome sheet explaining a few housekeeping guidelines. We will improve our service. Thank you again for your review as it keeps us on our toes.
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38 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 1, 2012

We stayed at Diamond Cove Resort and had a very relaxing stay. It was quiet and close to the beach and shops. Our apartment was lovely and we were on the 3rd storey so had a beautiful view of Surfers Paradise from the lounge-room. At night the view was lovely with all the lit-up high rises. The unit was very tasteful and clean. The heated pool,spa and BBQ area was terrific and the kids swam in the pool most of the day until the evening. The car park was underneath the building and we had an allocated spot, so the car was safe. We really enjoyed our stay and look forward to returning another time.

  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
Helpful?
2 Thank Binhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondcoveresort, Manager at Diamond Cove Resort, responded to this review, March 6, 2013
We love our central position and location on a quiet street just off the main Gold Coast Highway but close to all amenities. We are a family oriented resort and have a lot of families come back specifically for our pool which is heated all year round. It has a beach entry and steps around the pool which is great for small children. We are glad to hear you and your family enjoyed yourselves. All unit have one secure car space, either a single lock up garage attached to the unit or a secure underground car space, which is good peace of mind. We look forward to seeing you again in the future. Thank you for your review.
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Perth, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 18, 2012

I have stayed in a few places around Gold Coast and this one i have been back to twice now! The place has a really beach/resort feel to it. It is surrounded in nice trees and bush with flowers and native Australian birds. It has a lovely pool in the middle of the grounds with a side spa and a BBQ area with picnic tables.
The rooms are good in my opinion. They are basis and not to modern but your on holiday and don't plan on being in the room on beautiful days do you.....

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
Thank KSHAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondcoveresort, Manager at Diamond Cove Resort, responded to this review, March 6, 2013
We love to hear from our repeat guests. We pride ourselves in our landscaped gardens and are always maintaining them for the enjoyment of our guests. (They are growing very quickly at the moment with all the rain we have currently had). We also have 2 or 3 local Kookaburras that visit on a regular basis - we love to hear their calls and laughs during the day. We are having new picnic tables installed in our BBQ area to make maintenance and upkeep much easier. They are very functional in this area and get a lot of use. We are a 3 1/2 star resort and are currently in the process of updating accessories such as alarm clocks to iPhone docking/charging stations, new pictures, mirrors, bed linen, etc. Thank you for your feedback, these comments help us update our rooms and services as required. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 16, 2012

We have stayed in this resort but found the unit we were offered this time, in need of a major makeover. The showers and furniture were in a sorry state as were the carpets and wall oven. There wasnt enough soap or toilet paper provided. One small cake and roll were hardly adequate for 7 days
The hotel on the corner was very rowdy and made negotiating the footpath at night a little frightening for us, let alone the for the kids, as the crowd gathered there.

Room Tip: ask to see the unit before committing.
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  • Stayed April 2012, traveled with family
    • Value
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Helpful?
3 Thank colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondcoveresort, Manager at Diamond Cove Resort, responded to this review, March 6, 2013
We love to hear from our repeat guests - we use your honest opinions and comments to improve our facilities and services. We are currently updating units in conjunction with the owners. We do get our carpets cleaned on a regular basis so will look at this more carefully. As our units are fully self contained, we do supply your first lot of provisions, for example, a toilet roll, soap, tea and coffee sachets, etc. Anything you use after that is up to the guest to supply, which we have updated on our FAQ section of our website. We do have the Mermaid Beach Tavern at the top of our street and they have seating outside which is next to the footpath. It can be loud from time to time but they do have security on each night to control crowds, etc. We do hope to see you again in the future and hope you can see some real improvements in our services. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 27, 2011

Located off the main highway in mermaid beach. Has all facilities needed and close to restaurants, take away, and recreational facilities. Beach and surfers or any other major shopping needs transport. Overall pleasant place to stay at with other families as well.

  • Stayed December 2011
    • Value
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Helpful?
Thank AleksP1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2011

We have just returned from a 10 night stay in a 3 bedroom Villa. It was clean and spacious with 2 bathrooms and a huge Plasma T.V. The resort is lovely and quiet, the pool is beautiful and the managers are excellent. It is close to everything needed for a great holiday. We had a great stay and would recommend Diamond Cove to anyone staying on the Gold Coast.

  • Stayed April 2011, traveled with family
    • Value
    • Location
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Helpful?
2 Thank JennyBHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 11, 2011

After months of searching, I finally selected Diamond Cove Resort for our family holiday to the Gold Coast. Our group consisted of four grandparents, four adults and six children aged 3 to 15. I chose a low set resort because of small children and we were not disappointed. Our 2 bedroom unit was great, right opposite the pool and the 3 bed units were also good. The units were very clean, with comfy beds and the complex was really quiet at night, even though it was only one street back from the highway. An oasis for sure. We only went to the beach once as we couldn't get the kids out of the pool and hot spa. Fantastic decked bbq and tables right next to the pool which became our dining room. Great Tavern at end of street and plenty of restraunts nearby. Close to Pacific Fair Shops and Casino. We had a great family holiday and we all agreed we would go back to Diamond Cove. Ps Loved the 2 kookaburras that used to visit. Thanks Trip Advisor for putting me on the right track! Time to plan our next holiday.

  • Stayed October 2010, traveled with family
    • Value
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Helpful?
2 Thank Cas68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Cove Resort

Property: Diamond Cove Resort
Address: Diamond Cove 16 Crescent Ave, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Hotel Style:
Ranked #9 of 10 Specialty Lodging in Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Diamond Cove Resort 3.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Diamond Cove Hotel Mermaid Beach
Diamond Cove Resort Gold Coast/Mermaid Beach, Australia

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