Upon arriving and finding our old discoloured 2002 TV and only being a TV with broken remote control we pushed on not to be discouraged and found into our second day we were short of toilet paper not being a full roll to begin with and a clean towel. After ringing and speaking to management we were advised that extra clean towels and toilet paper were either an extra charge or our own responsibility as our accommodation was fully self contained. The latter to me simply means that as a unit/flat kitchen, bathroom and lavatory are not shared facilities which has nothing to do with room service hence I reaquainted myself with their website and found no mention of the fact that our unit/flat was only serviced once a week. Sure Coffee and tea was supplied but only as a starter pack and not restocked. Being only able to stay short term (3 Days) you don't really expect to be carrying around a bundle of extra towels and toilet paper in your suitcase and albeit it should basically specify on their website what they have to offer for me to make a knowledgeable decision. It certainly doesn't deserve the ranking of 4 star for this type of accommodation. I believe the website to be a misconception of what is really on offer!
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- Also Known As:
- Beaches On Wave Street Gold Coast Hotel Mermaid Beach
- Beaches On Wave Street Gold Coast Mermaid Beach, Australia