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“poor”

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Diamond Sands Resort
Ranked #4 of 10 Hotels in Mermaid Beach
Certificate of Excellence
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“poor”
2 of 5 bubbles Reviewed May 29, 2013

On our arrival we were informed that the swimming pool heater had caught fire 10 days previously and they were still awaiting a replacement and that "if this is something that matters to you" then we could get a refund. Having travelled 8 hours with 5 small children, the last thing I am going to do is drag the tired kids around the gold coast to look for another hotel! I really think that they could have contacted us prior to our arrival as it had been broken for 10days and we would have been able to decide whether or not to stay there. As we were travelling in winter and not all the beaches are safe for swimming, we had specifically chosen a hotel with heated swimming pool. The rooms - tough clean, were quite shabby and dated and a little grotty. The staff were friendly.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElzM-NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
    63
    48
    22
    17
    16
See reviews for
99
21
3
3
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Christchurch, Canterbury, New Zealand
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed May 28, 2013

Firstly I stayed back in November and have only been using trip advisor a short time hence a delayed review.
Good points
Pool in nice clean condition and BBQ area spotless
3 bed apartment is a good size!
Bad points
Beds uncomfortable,
Cleanliness just plain disgusting, mouldy showers and black mould/grime on window frames/sills
Weird treacle looking stains on door frame, didn't venture to close!!!
Bulbs blown,
You rent an 8 person apartment and get crockery for 5.
Our outdoor patio area badly cracked tiles, not ideal for bare feet!
Phoned twice before arriving to ensure all rooms were made up to double beds, on arrival only two were done, I approached a janitor type of assistant and he was very begrudged giving me a double sheet (I made the bed it took 10 mins).
Only close to a bus stop not much else, especially if your after Gold Coast night life!
All of these faults were reported to House of travel who I booked through and we had a letter from complex manager saying they were shocked but appreciated the feedback and will rectify their issues, all good you think, Wrong!!! I then read someone in May stayed here and they had some of the same issue's............
All apartments clearly looked privately owned and leased to the complex so it's hit and miss if you get a good one, we did not!

Room Tip: Camp! At least you will expect dirt!
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 30, 2013 via mobile

We stayed in room 31 - 2 bedroom unit, air con in the lounge, ceiling fans in all the rooms, 2 bathrooms, and aside from finding ants on our bench top in the kitchen, and cobwebs on the ceiling in the lounge we had a nice stay.

Pool was nice, shops are close by & Mermaid Beach is just a stroll . The washer/dryer was very handy!, and the showers were roomy.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

A great place to get away but still have all the facilities you have at home. The resort is clean, quiet and staff are friendly. The room had a kitchen which was fantastic as we were only a bus ride away from the shops. The bus stop is directly out the front of the resort and same on the opposite side of the road. I have stayed here twice now and will continue to stay here.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CandyApple84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed February 10, 2013

Our first ever family holiday interstate and my children are now teenagers.. So this was a trip of a lifetime for us.. Booked a 3 bedroom apartment (after perusing the resort photo's) and it looked great. Well what a complete disappointment from the moment we walked in the door.. The smell was disgusting(like something had died), the bathrooms filthy, tiles missing in the living area, holes in the wall, PowerPoint out of the wall, ants crawling the kitchen benchtops.. Shall I go on.. We soon realized the units were all privately owned and by the looks we seemed to be given the worst one going in the resort.. The only upside was the pool and surrounds... But that was Definately it.. So so sad and disappointed that we had to endure 7 nights in this awful space.. Scented candles and air freshner still did nothing to get rid of the smell. We are so glad to be home in our nice clean home. And to make the torture even worse, we had to walk past Turtle Beach Resort every day to catch the bus.. Dreaming we had chosen to stay there instead of Disgusting Diamond Sands!!! HORRIBLE..

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nic19Jake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballina, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 27, 2013

We, our family of 5, stayed in a 3-bedroom apartment right near the beautiful lagoon pool which had different depths for everyone, and a spa, and had easy access to the underground carpark. We thought it well situated, good security, spacious, clean and comfortable. Also found the price very affordable and the office staff were friendly and helpful and made all our activity bookings for us. We would definitely stay there again. Well done Diamonds Sands.

Room Tip: Ground floor on the south side of the pool was quiet, spacious and a great location
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JUDY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 26, 2013

We stayed as a group, on a work team building trip, as was conveniently located, services was great, in central location was the pool, with pool bedding with sand gave the beach setting with a corner spa, pool was so awesome that made you welcome to take a dip as soon as you get up or finish your day with a dip, the rooms were clean and tide with full standard facility, had enough bedding for the group who were booked in 2 separate unit, which had 2 beds, i room was a master bedroom, the hot and cold shower was a difficult to control as it would either get too hot or too cold, as i preferred the cold shower with the heat outside, as only difficulty was taking suitcases up the stairs, and also taking down to parked van, as our van was over height so couldn't park under the apartment, but side parking was available at clear safe location, as apartment had security tag entrance, as that gave extra security for guest and their belongings, would love to go back if get a chance again.

Room Tip: Chose the top units to get good view, or bottom units if have lot of luggage
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manukaucherry80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Sands Resort

Property: Diamond Sands Resort
Address: 2320 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 10 Hotels in Mermaid Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Diamond Sands Resort 3.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Diamond Sands Hotel Mermaid Beach
Diamond Sands Mermaid Beach
Diamond Sands Resort Gold Coast/Mermaid Beach, Australia

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