On our arrival we were informed that the swimming pool heater had caught fire 10 days previously and they were still awaiting a replacement and that "if this is something that matters to you" then we could get a refund. Having travelled 8 hours with 5 small children, the last thing I am going to do is drag the tired kids around the gold coast to look for another hotel! I really think that they could have contacted us prior to our arrival as it had been broken for 10days and we would have been able to decide whether or not to stay there. As we were travelling in winter and not all the beaches are safe for swimming, we had specifically chosen a hotel with heated swimming pool. The rooms - tough clean, were quite shabby and dated and a little grotty. The staff were friendly.
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- Also Known As:
- Diamond Sands Hotel Mermaid Beach
- Diamond Sands Mermaid Beach
- Diamond Sands Resort Gold Coast/Mermaid Beach, Australia