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“Fantastic family resort”

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Turtle Beach Resort
Ranked #1 of 10 Hotels in Mermaid Beach
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic family resort”
5 of 5 bubbles Reviewed July 18, 2014

Turtle Beach exceeded all my expectations. The grounds are beautiful, the rooms are clean, modern and spacious, the restaurant is fantastic and the staff are friendly and helpful. The pools were heated and warm enough to swim in even in July and it was fantastic having a night time swim with the kids and meeting other families staying at the resort. We only stayed for 4 nights, but wish we had stayed longer to just relax at this fabulous resort. We will definitely be coming back.

Room Tip: First or second floor rooms are more private.
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 28, 2014
Nikki – that is such a lovely review!
We can’t wait to welcome you back.
Thank you
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,072 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
1 review
5 of 5 bubbles Reviewed July 17, 2014 via mobile

Superb place for families. Has everything you want and more. June was great time to go as weather still 23 deg and piols heated and cheaper to stay. On site pizzeria is awesome and great value. Just a great place and handy to go anywhere

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 28, 2014
Dear Carl
We certainly had some beautiful weather during June and we are so pleased you were able to relax and enjoy your stay with us.
See you again soon.
Kind regards
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whanganui, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 17, 2014

Great place to stay! Friendly staff, good facilities in a good location close to restaurants &shops. Ground floor 2bedroom unit was perfect for our family of 3children including an infant. Deck restaurant had good family friendly food. Pools&splash zone were fantastic for kids. Playground not that great, just tunnels. Daily activities were well organised. Overall a great experience & we would love to return one day :-)

Stayed June 2014, traveled with family
Review collected in partnership with this hotel

Helpful?
Thank Zappe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 28, 2014
Hi Zappe
Thanks so much for your great review and also your feedback on the children’s playground. We have certainly been looking for some other options for this age group and hope to have something else in the near future.
I hope we will see you again.
Kind regards
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 15, 2014 via mobile

This resort is fanatic for families and has been continuously updated over the years. We have been coming here for some time, firstly as a teenager with my parents and now as parents with our own kids. The resort has been well looked after and the pools and play ares have been upgraded to suit all ages. This resort has enough amenities to allow for a relaxing stay on the Gold Coast without feeling like you need to plan a day out every day. The Pizzeria restaurant has great coffee in the morning as well as good quality food throughout the day. The convenience store was extremely handy throughout the stay when we didn't want to drive to the supermarket for a handful of small items. The location is great, being close to the beach, yum cha restaurant next door and a short trip to he tourist attractions and parks.
The apartments are well appointed and quite spacious, however, there are a few negatives which could be looked at for he next update: the beds and becoming quite uncomfortable with the springs in one of the single beds hurting our back, the kitchen could do with better appliances if you are staying for a week or more and want to cook, and the legs of 2 dining chairs were broken when we checked in. One chair was fixed while the fourth chair was never returned throughout the week leaving us one chair short. The kids club had great activities throughout the week and while we didn't book them kids in for an extended time we did join in some of the free activities they offered. Thanks for the free wifi also. This will continue to be our choice of accommodation when visiting the Gold Coast.

Stayed July 2014, traveled with family
Helpful?
Thank enjoytravelling77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 15, 2014
Dear enjoytravelling77
Thank you for staying with us year after year. It is a wonderful to hear such great feedback from our regular guests and we will certainly take on board your comments regarding additional developments.
We can’t wait to welcome you back again soon.
Kind regards
Melanie Reid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
173 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
1 of 5 bubbles Reviewed July 14, 2014

Absolute shocker. I have nothing nice to say about this place at all. If you really enjoyed the 1980's you might be able to tolerate it - otherwise steer clear.

I rented a one bedroom unit for one night = $260. There were stains on the carpet, couch, walls and bedspread. The bathroom was grimy, and the shower designed for someone who is four feet tall and doesn't particularly like getting wet.

It was freezing cold with the air conditioner in the lounge room offering a top heat of 25 degrees, directly in front of it.

  • Stayed July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank kiwi089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 15, 2014
Dear kiwi089
Thank you for taking the time to review our property.
I apologise if you felt that your room was not up to standard. We have been trending some wonderful feedback of late, but certainly acknowledge that our property may not always be suited to all guests and errors in cleanliness, although unacceptable, do sometimes happen.
I hope that you were able to voice your concerns to our Guest Services Manager so that we could follow this up specifically for you, thus insuring our standards do not slip again.
Thank you again.
Kind regards
Melanie Reid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

Close to all amenities required (restaurants, petrol, ATM, groceries). Within 30 mins of airport, 5 mins away from Gold Coast & no more than 40 mins from theme parks. Really clean, attractive resort, I can't believe it was so cheap! Well-appointed rooms. Underground secured parking. Great customer service, I arrived early but they got the room ready for me & called me advising I could check-in early. Will definitely go back.

Room Tip: We had to carry our luggage up 3 flights of stairs from underground parking to our room. Specify a...
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  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 15, 2014
Dear Robyn A,
Thank you for your support.
We hope to see you again soon.
Kind regards
Melanie Reid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 11, 2014

Super fun place to stay. Second time we've been and we had just as much fun the first as we did the second time. Apartments are clean, staff are helpful, and heaps of activities to choose from. Kids had heaps of fun choosing a pool to swim in. Location is perfect, just far enough out of the hustle and bustle but not too far away from several main attractions.

Definitely recommend it and we will return for another stay.

  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Disco751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, July 15, 2014
Hi Disco751
Thanks so much for your great review.
See you soon for trip number 3.
Kind regards
Melanie Reid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turtle Beach Resort

Property: Turtle Beach Resort
Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Mermaid Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Official Description (provided by the hotel):
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

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