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“Turtley fun!”

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Turtle Beach Resort
Ranked #1 of 10 Hotels in Mermaid Beach
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Turtley fun!”
Reviewed November 25, 2013

We have just returned from a week at Turtle Beach with our almost-4-year-old boy. We purposely chose it because, whilst part of the Gold Coast and its wonderful beaches, it is also NOT part of Surfers Paradise.
Our week started with the worrying news that we'd chose 'Schoolies Week' for our holiday, when the Gold Coast is invaded by thousands of teenagers who've just finished their exams. We need not have worried, though, as we almost never even heard them partying and, although there were some groups staying at Turtle Beach, either they were the quieter variety or the resort staff were managing them well - either way, they didn't affect our family holiday.
The resort is well laid-out, with swimming pools and tennis courts slotted in between the apartment blocks and also a 'putt-putt' course of 18 holes. The staff were always extremely helpful and courteous and the apartment we rented (282) was clean on arrival and reasonably equipped to self-cater. There are also a number of bbq sites scattered through the property which somehow always seemed to be spotless when we wanted to use them.
We used the resort shuttle to get to and from Dreamworld and that worked very well.
The fabulous beach is about a ten-minute walk (15 with a littley!), with beautiful, soft, golden sand and enough surf to enjoy without being a threat to our 3-year-old.
All-in-all, a good holiday and one we're likely to repeat.

Room Tip: If you enjoy natural light in your room(s) go for a 3rd-floor apartment. The sub-tropical vegetatio...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank timbo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
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  • English first
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  • Any
English first
Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 24, 2013

Very enjoyable trip spent at Turtle Beach resort in a 2 bedroom superior apartment. Resort facilities are outstanding with heaps to do for really young kids like ours or up to early teens. Lots of swimming areas with heated pools and restaurants/cafes are of good quality. Rooms are starting to get a bit dated and only negative for me is the amount of doors and stairs to go through to get to room on the second level, this was hard with two prams. Overall loved it there though with staff friendly and would stay here again.

Room Tip: Ground floor is a must if you have young children!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2013 via mobile

We recently stayed at turtle beach after it was recommended by friends, have to stay overall it was an enjoyable holiday. There were a few downfalls which included, rooms need massive overhaul.... Beds terribly uncomfortable & like mentioned in other reviews 80's cane furniture needs updating. Our room smelled musty, reception was told & their response was a can of Black & Gold lavender air freshner. The upside was great facilities, kids loved the pools, putt putt & tennis, restaurants served great meals, staff were friendly & always willing to help. Overall would stay here again although would defiantly want an updated room :)

Stayed November 2013
Helpful?
2 Thank Simone Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 20, 2013 via mobile

We stayed in one of the 3 bed apartments with 5 kids. The place was clean, the kids had a blast. The food was excellent and staff were friendly. Couldn't ask for more. Don't listen to the whinging reviews about 1 cockroach on the floor....... Even the Versace hotel gets them!!!! Great place and returning soon. Thanks Turtle Beach :-)

Stayed November 2013
Helpful?
1 Thank Stu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, January 2, 2014
Dear Stu T, Thanks so much for your review!!
See you again soon.
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 19, 2013

Rooms were clean and staff friendly. Loved the food at the Cafe and Pizzeria. Cafe food came out quite fast. Kids loved it :).
Only thing was there weren't any facecloths provided :(, other than that this place is awesome. Also, Shuttle services bit expensive but was better than driving.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simoe N T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2013 via mobile

I spent 6 days here with my daughter and 6 grandchildren. It is a fantastic, well run resort with great amenities. We had a 3 bedroom and it was very spacious with kitchen and laundry. Our front overlook the Tennessee court and our back a swimming pool (1 of 4 pools). The unit was very clean and beautifully furnished. We found the staff more than helpful and the kids loved the mini golf and free movie showing. Would definitely recommend this resort. The only let down was my daughter was honest and notified the front desk that we accidentally broke one glass and plate, she was charged $9 each, I found this to be excessive! But it would not put me off returning or recommending the resort :)

Stayed November 2013, traveled with family
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 18, 2013

Stayed in a 3 bedroom townhouse overlooking the lagoon. The townhouse was lovely and had all the amenities. A home away from home. The kids had an amazing time the staff were friendly and I loved that the chefs in both the rainforest cafe and wildfire pizza place made food not on menus for one of my daughters who has severe food allergies. I would recommend turtle beach for families and we've already enquired for a 7 night stay early next year.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coreen-Whyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Turtle Beach Resort

Property: Turtle Beach Resort
Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Mermaid Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Official Description (provided by the hotel):
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

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