We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Family Resort for kids 3-7 years.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Turtle Beach Resort
Ranked #1 of 10 Hotels in Mermaid Beach
Certificate of Excellence
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Family Resort for kids 3-7 years.”
Reviewed September 6, 2013 via mobile

We really enjoyed the location of the resort and the on site amenities. We really just needed a base while we went to the theme parks and main Gold Coast attractions. There is some great golf courses close by for Dads (and Mums!) and the beach is a really short walk from the resort. The BBQ's all through the resort are a great idea and the cinema was utilised most days showing movies at different times. The kids club was Ok but we thought our youngest was a bit bored with the activities. We will definitely come back again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,094 reviews from our community

Traveler rating
    417
    405
    160
    63
    49
See reviews for
878
41
7
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 6, 2013

The location is great, the staff were helpful and the apartment was spacious however there were several points which let it down.
The main one being that our Apartment was extremely dirty:
* Plates, cutlery had not been washed properly after the previous guests
* The Floors were so dirty. Feet get black just walking from the shower to the kitchen.
* Thick dust on the bed side tables
* No facecloths were provided. First place we have ever stayed that does not provide facecloths

Our Apartment was by the swimming pool and the pool filter was very noisy all night.

For the price you pay to stay here we expected to at least have a clean apartment.
Needless to say we will not be rushing back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Leanne0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, October 9, 2013
Dear Leanne
Thankyou for taking the time to review your stay.
I hope that you had the opportunity to voice your concerns at the Resort whilst you were here so that we could follow up with the individual housekeeper who cleaned and checked your room.
My sincere apologies that we did not meet your expectations but I hope that you will give us another opportunity to provide your accommodation on another occasion.
Kind regards
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 3, 2013

This was a tad disappointing given the hype about the place. A little extra service would have gone a long way. One satchet of washing powder and dish wash for 10 days, 1 Towel each for the whole time which would be fine if you had more washing powder to wash and dry - personally I think a satchet every couple of days so people didnt have to buy a whole box of it would have gone a long way. Everything costs, even the mini golf, kids play zone is down in the carpark so had to go with kids if they went. Pools are blimin freezing and one slide for all the kids. Coffee shop service was nil so we left and went elsewhere - on a good note the woodfire pizza shop was awesome and the pizzas are top notch. Kids club ladies were fab also. Won't be staying here again though sorry. Beds are way too hard for this girl. We were on the third floor with our friends next door which was really handy but a long way to drag groceries and beer ;-)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melzie110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, September 9, 2013
Dear Melzie110
Thank you for your review and especially your honest comments regarding your expectations.
As a fully self-contained apartment complex, we do not supply all the amenities for the duration of your stay, instead we supply a small amount of products for the first one or two days until our guests have had a chance to do their grocery shopping. This is one of the ways in which we differ from a service apartment complex or hotel style accommodation provider.
Keep an eye out for our specials which usually have some great value items included such as a round of golf or tennis, maybe a breakfast pack or some Kids Club sessions. The majority of our last minute rates are for accommodation only and perhaps this is where the difference can lie.
Kind regards
Melanie|
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 3, 2013

There were 6 of us, we went as it's a time share from Accor, so all their apartments have been updated, so it was quite good, but only 6 plates, 6 bowls and I broke a plate and got charged $A8, first time that's happened, broke a wine glass once and that time share said not to worry, the sofa bed was only half made missing the top sheet and only one blanket, had to go to reception for more, there are no lifts so dragging bags suitcases up 3 flights of stairs is not the faint hearted, I would think they would offer to carry them up if you were unable, but not sure about that, but worst thing was the shocking internet service in the room, we had a top floor apartment, but if you weren't out on the deck, you got nothing, they do say the wireless is patchy, but the rates they charge, should mean that in this day and age the service is there, hey it's a holiday place but we have to be in touch with the outside world, the room when we arrived could have been cleanner, dusty door tracks, moths and other dead animals there, disappointing, On the plus, car park security was great, grounds well kept, adults pool good, spa was a bit on the cold side, BBQ's we didn't use so can't comment, we had to take the car to the beach but that was ok, we had a meal at a Thai place near by and my husband is a celiac and there was a GF butcher on the road near by, perfect, also the salvation army had a store so I got a boggie board and left it with them when I left.

Room Tip: We did look in other rooms and the ones on the bottom floor were very dark, there were lights on all...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyprusophielouie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawkes Bay
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 2, 2013

We stayed in a two bedroomed superior apartment on the 2nd floor, spacious but a bit outdated. Great kitchen well equipped with full oven and microwave, ideal for making your own meals.
BBQ area's are scattered around the resort although we didn't use one!

Room cleanliness was disappointing with two beer bottles full of fag ends left on the balcony from the last occupant. Why they let people smoke at a family resort baffles me! Soap only no toiletries, but everything else is provided, a single use of dishwash, coffee/tea, and laundry powder. The apartments are only serviced after 9 days of staying so it was nice to have a washing machine and drier to wash towels etc. Beware though you have to hire beach/pool towels at a cost of $5 per towel.

Our kids loved the kids pool and spent many an hour going down the slide. The resort was relatively quiet being the end of August and outside of school holidays. We didn't use the other pools.

We used the secure underground car park which was great. The surrounding grounds were well kept and tidy. We played one game of mini putt which was good fun working your way around the resort. We didn't use the tennis courts, cinema or kids club.

We had takeaways from the Woodfired Pizza restaurant which is onsite and they were delicious and great value.

Staff at reception were extremely friendly and very helpful. Overall we enjoyed our stay and felt it was good value for what we paid.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, September 9, 2013
Dear Willbi
Thank you for your great review on your stay at Turtle Beach Resort. We are certainly geared to the self-catering market and I am pleased to see that we met your expectations.
We are gradually upgrading our apartments to remove the out-dated cane furniture. As a strata titled property we require individual owner approval for each apartment which can sometimes be a long process. Next time you stay with us, try a Superior Room and you will notice a more modern feel.
I have notified our Housekeeping Department regarding the cleanliness of your room on arrival so as to ensure our standards are maintained at a higher level; I apologies for this oversight. To further expand on your comments regarding the mid stay servicing – if you stay 9 nights, your service will occur on day 4 or 5 not after the 9th night. If you stay 11 nights, your service will be on night 5 or 6. Regardless of length of stay, your apartment will always be serviced a minimum of every 7 days.
Thanks again for your great comments and we look forward to welcoming you back again.
Kind regards
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2013

Apartment was spacious and great for family. Children's play pool was closed for maintenance for most of the holiday with only a very small area appropriate for toddlers. Other pools which (including main featured kids pool) with water slide too deep. Pizza restaurant was great and pizza delicious. Overall this would be great for older kids, ours are 2 and 4 years of age. Kids club not available to younger ones. Room cleanliness was disappointing with objects from last occupant still in the apartment. Not cleaned well during mid holiday clean. Staff at reception were very friendly and helpful. Overall we really enjoyed our stay but will go back when our kids are a bit older so we can enjoy all the facilities.

Room Tip: We chose a room on the third floor overlooking a pool with balcony at front and rear with harbour vi...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 432Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, September 9, 2013
Dear 432Karen
Thanks for your review.
We will certainly keep an eye out for you in a few years’ time.
Kind regards
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

We stayed 7 nights in a ground floor superior 2 bd apartment.
Apartment was spacious but extremely dark and noisy ( every time someone came up the stairs or peed in the toilet we could hear it)
Place needed a good clean and update. Reported cleaning issues to reception who said that they would send housekeeping up, this never happened.
1 towel each for a week, only 1 bar if soap per bathroom. Beds were so hard that we ended up folding out the couch and sleeping on that.
Wouldn't recommend staying here if u have little babies.. Trying to bring things up stairs is a nightmare. Games room is underneath the complex in car park area.. Way too dangerous to let the kids go off and play.
2 Pools were closed and we weren't notified. Restaurant was barely open, when we did go down there for a meal we were told that they were closing (7pm on sat night) because it was quiet. Waited in cafe for over 30 mins to order, ended up leaving, seems cook was serving as well as cooking and many people, like us, took business elsewhere. Free Wi fi worked sometimes depending on the day.
The resort was Too far to walk to the beach and not really close to anything unless you have a car. Would never stay here again. There are much better accommodation options out there for the same price. This place was tacky and crowded. Look elsewhere.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ebonyjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review, September 9, 2013
Dear Ebonyjt
We are extremely appreciative that you have taken the time to review your stay with us and I am happy to respond.
Our Executive Housekeeper and Reception Manager have both been sent your review for follow up, as the lack of response to your cleaning issues is certainly not acceptable and requires further action. As the Resort is not categorised as serviced style of apartment, we do not supply all of the amenities you would find in a such an apartment complex or a hotel, allowing us to reduce prices slightly to our consumers, and by providing washing machines, dryers and clothes airers in each apartment, guests are able to launder their towelling each day if they wish.
We are lucky enough to have four separate pool areas, so the emergency closure of one during a time of low occupancy we did not believe would impact on our guests, but I apologise if you felt it was an inconvenience. Due to the nature of the work and the time frame given, we were not able to contact all of our guests in time for their arrival.
During times of low occupancies our Restaurants may alter their trading hours at the last minute; however our café is open every day at a minimum for breakfast and lunch, with our Pizzeria open each evening. There are also some fabulous restaurants and cafes less than one block walking distance that offer great alternatives to our guests.
I would certainly recommend the option of guaranteeing a ground floor apartment when travelling with small children as we do not have lifts in the complex and when the Reservations Team is made aware of children’s ages we will always attempt to allocate the lowers floors for little ones, so as to make access easier.
I can certainly understand that your stay with us did not meet your expectations and I can only thank you for your honesty and feedback. We are aware that our location does not suit all parties and hope that your next trip away is relaxing and enjoyable.
Thank you again.
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mermaid Beach
1.3 mi away
Meriton Suites Broadbeach
Meriton Suites Broadbeach
#1 of 21 in Broadbeach
7,392 reviews
3.9 mi away
QT Gold Coast
QT Gold Coast
#4 of 32 in Surfers Paradise
2,632 reviews
5.3 mi away
Meriton Suites Southport
Show Prices
Show Prices
Show Prices
4.0 mi away
Paradise Resort Gold Coast
Paradise Resort Gold Coast
#15 of 32 in Surfers Paradise
1,396 reviews
8.5 mi away
NRMA Treasure Island Holiday Park
6.5 mi away
Sea World Resort
Sea World Resort
#2 of 5 in Main Beach
4,322 reviews
Show Prices
Show Prices
Show Prices

Been to Turtle Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Turtle Beach Resort

Property: Turtle Beach Resort
Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Mermaid Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Official Description (provided by the hotel):
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Cancelon, TripOnline SA, HotelQuickly and Priceline so you can book your Turtle Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing