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“Our Wedding Night”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Gold coast
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Our Wedding Night”
Reviewed July 1, 2014 via mobile

Wow! This is a beautiful hotel. We picked up a Wot Deal for $199/night and stayed 2 nights after our wedding. We were upgraded to VIP's and were given a beautiful chocolate plate and bottle of champagne on arrival to our room with a lovely note from the manager. The man who checked us in was so helpful! I wish I'd gotten his name.
We were on level 2 which was fantastic as we didn't hear a single soul! The beds are SO comfy, my husband wanted to steal it lol we both had fantastic sleeps on both nights. The silky quilt cover is beautiful. We had the buffet breakfast in the Terraces restaurant and it was amazing. Such great service, lots to choose from and everything looked clean, delicious and fresh. Eggs bene - omg yum! The late checkout til 12pm is fantastic too!
Cocktails are pricey ($18) at the pool but delicious and LOVED the swim up bar and table service. I've stayed in a lot of hotels all over the world and the Sheraton by FAR impressed me the most. Thank you for making my perfect wedding topped off with a perfect weekend getaway!

Stayed June 2014, traveled as a couple
Helpful?
3 Thank Charlies_mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, July 9, 2014
Dear Charlies Mrs

We were honoured and delighted you chose to stay with us during this very special time in your lives, and were so pleased to know from your wonderful review just how much you enjoyed our beautiful resort. Thank you for taking the time to share your experience, and for choosing Sheraton Mirage as your first TripAdvisor review!

Our team joins me in wishing you both much happiness and fulfilment in your lives together, and we hope to see you back here again sometime soon.

Warmly
Mark
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1,466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (480)
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English first
Melbourne, Victoria, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 1, 2014

There is nowhere as luxurious as the Sheraton on the Gold Coast. From the rooms that have lagoons and the historic ducks outside or the villas that edge the beach this is the best place to stay on The Gold Coast. You will think sitting on the absolute beachfront that you have died and gone to heaven or at least entered a frame of The Summer Of 42 movie. The staff are so proud to work there they will make your stay a delight. Drench yourself in Dune, dress in a trifle of clothing you have bought from the Mirage. Kaftans and gold sandals are de rigeur. A wisp of a bathing suit, a tan and a beatific smile are all that are necessary. The food is 5 star, the bars are ready for you with a cocktail and a little paper umbrella. Treat yourself, indulge, you will want to return again and again. Go in the heat of Summer, go home brown as a berry and oozing good health and relaxation. You will be the envy of all your friends

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janayzette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, July 4, 2014
Hi Janayzette

We all loved your review on your family stay in October. In fact…we were all quite overwhelmed!

Thank you very much for so perfectly describing our beautiful resort and a Mirage experience with your wonderfully descriptive words.

Please come back and see us again….soon.

Warm wishes
Mark
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Vic
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 30, 2014

You could not get a better location on the Gold Coast. The Sheraton Mirage Resort and Spa is right on the beach with a magnificent pool and beautiful water lagoons right around the hotel. You feel like you are in a different world. We have been here twice now and never been disappointed. The views, the rooms and breakfast are all awesome. The staff are friendly and very polite. A great place to get away from it all. Main Beach is a great location with lots of restaurants at the Marina Mirage and Tedder Ave. Sea World is walking distance. Look forward to going back again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank surfingtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, July 4, 2014
Dear surfingtoday

Thank you for returning to Sheraton Mirage…and thank you for your wonderfully positive review.

The time you have taken to share your insights and experience are appreciated by us all, and we are delighted you so enjoy our beautiful resort, and our perfect location.

Looking forward to the pleasure of welcoming you on your 3rd stay when you are next looking for a beachside getaway.

Warmly
Mark
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Newcastle, Australia
Level Contributor
184 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 28, 2014

The Sheraton group once again impresses. While this hotel may be away from the main beaches and shopping of Surfers, it is an oasis all it's own. Seaworld is just up the road and the hotel is surrounded by a massive lagoon pool and waterways with the beach at the rear of the resort. The staff also do an excellent job of keeping the hotel sparkling and are always ready to help or offer advice. I was here on conference but will be back with my wife. The Marina is just opposite with a shopping centre and plenty of bars and cafés. My room was on the ground floor which I think I prefer as you could gain access to the gardens from your room and the surrounding area is nice and quiet. The buffet was well prepared, the common areas are spacious and the rooms large and comfortable with 2 queen beds and spacious bathrooms with all amenities expected from a 5 star resort. The only issue I had was the free wifi which was only available for 1 device at a time and slow at 512K. Faster wifi (4Mbit, 3 devices) is available for a fee, but I think it should be included, but this issue is not unique to Sheraton Mirage. Highly recommended.

Room Tip: I would suggest a ground floor room in the North Wing to access the gardens
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, June 29, 2014
Dear bayres

Thank you for taking the time to review in detail your recent conference stay here at Sheraton Mirage.

We appreciate you sharing your experience, and are proud and delighted you so enjoyed our beautiful resort.

Looking forward to welcoming you and your wife….and hoping that will be sooner rather than later!

With warm regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2014

First impression - wow ... Great views of the ocean and impressive lobby. I am spg gold and was upgraded to spa room ( booked mirage rm). The view to the ocean from our room is great and we loved how spacious the room really was. Thank you to the lovely staff who checked us in - she was lovely and polite. The free bottles of water was delivered to our room which was a nice touch along with a welcome letter. The amenities provided in the room was adequate but little disappointed that the lotion had expired( jan 2014). The carpet had seen better days but there is a certain charm in this establishment. I typed this in our lovely room and looking forward to a seafood dinner later across the hotel. Overall a well managed hotel with good staff ( it's the people that make the stay a little special).

Room Tip: Those facing the beach are the choice rooms
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jt089089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, June 29, 2014
Hi JT

We’re delighted you and your family enjoyed your Sheraton Mirage stay during your recent visit to Australia.

It was a pleasure to have you with us, and we appreciate the time you have taken to share your insights and experience. I am especially grateful for your lovely comments regarding our wonderful associates; they are indeed our resort’s greatest asset and I agree totally – it is the people who make the difference and we are so fortunate to have a team who genuinely enjoy welcoming and looking after our guests in an effort to make every stay special.

Many thanks again for choosing our beautiful resort, and for your review.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
343 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed June 25, 2014 via mobile

Myself and the wife consider this our special place.
The service = fantastic
The rooms = gorgeous and clean
The pool = magical (yes....even in the Queensland winter!)
The dinner and breakfast = absolutely sensational and delicious.

We frequently stay at this hotel and I have written a number of reviews. Let me tell you the good part though.........I have noticed plenty of changes in staff during our visits (obviously due to low and hi seasons and required numbers etc) but let me tell you something........they all get trained well and are fantastic. Thanks again for another great visit.

See you soon!

Stayed June 2014, traveled as a couple
Helpful?
Thank Nathaen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, June 29, 2014
Dear Nathaen

It was wonderful to have you both with us for another very special occasion stay. Thank you for your amazing support, and for taking the time – again – to post so positively on your experience.

We all value and so appreciate your loyalty to our resort, and look forward to seeing you soon too!

Warmest wishes
Mark and the Sheraton Mirage Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 21, 2014 via mobile

While the room was fairly nice, the bed was average and it took twenty minutes to walk from the lobby to the room. Seriously just thinking about it makes me tired. The room had no balcony or veranda which I guess was okay since the window gave us a view of pretty much nothing. The whole place is non smoking. Even outside. A bottle of water from the mini bar cost six dollars. Be prepared to have to respond to fifty staff who all say good morning on the long trek to and from the room.

Stayed June 2014
Helpful?
1 Thank Annas2561778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, June 27, 2014
Dear Annas

Thank you for sharing your thoughts on our resort via this Trip Advisor review.

We appreciate that, and are sorry you found the resort layout a little too expansive for your liking. Your comments regarding access to your accommodation were actually quite surprising, as even the most distant room would usually take no more than five minutes or so to access from the Lobby, no matter which route was utilised.

Many thanks again for your review Annas, and for choosing to stay with us here at Sheraton Mirage.

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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