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“Stunning resort”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Melbourne, Victoria, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Stunning resort”
Reviewed February 2, 2014

This is an extremely stunning resort and has clearly been very well maintained; you will be blown away when you first step into the lobby.

We stayed for three nights and couldn't find many faults. The room, bed and bathroom were all very clean and generous in size. This is the perfect place from getting away from the Surfer's Paradise crowd.

The Sheraton is located a bit out of the way, so you will need a car if you want to do some general sight seeing around Surfer's Paradise. It is, however, located very close to Sea World (roughly 200m, I believe). The Sheraton do offer complimentary car parking for all guests.

I was very impressed by the resort's food and drink offering. The bar food, dine-in menu and drink menu were all modern, fresh and healthy. Every thing we ordered was generous and exceeded expectations. The only issue I had was the $8.50 dine-in delivery fee, which I thought was unusually, as I have stayed in many hotels and never been charge a delivery fee for food. Also note that the resort does not offer complimentary bottled water, another thing I thought was strange.

All in all, a very nice hotel with very friendly staff. I would stay here again if on the Gold Coast.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Jozae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 5, 2014
Dear Jozae

Thanks so much for reviewing your January stay here at Sheraton Mirage. Your feedback and impressions of the resort are very much appreciated, as was your indication that you would return.

We look forward to that, and in the meantime wish you both a wonderful 2014.

Warm regards
Mark
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1,466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
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English first
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 29, 2014

Stayed for a few days before school returned, Excellent for adults everything was beautiful ,had the seafood buffet each night absolutely perfect. no real activities for children (except for pool) but the SPG package for kids is great value.
Used the recommend car service for airport transfer (Hughes limo) very affordable.
Has beach access but not great for swimming , to exposed to rough, pool is better.
A lot nicer than the hustle of Surfers Paradise has everything you need in one place.
Shopping centre across the road was nice with plenty of restaurants as well.

Room Tip: Ground floor are great, as most things are on the ground floor.
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  • Stayed January 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Philsadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 3, 2014
Hi Phil

Thank you for your review of your recent family stay. We are glad you enjoyed your time with us, and hope we will have the pleasure of welcoming you all back on another visit when you next return to the Gold Coast.

Warmest regards
Mark
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Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2014

We chose the hotel for its convenience to our wedding ceremony on Main Beach ... We didn't put a lot of planning as we were going very informal ... but ... STUNNING ! ... The room was perfect in its proximity to the gate to the beach ... we couldn't have planned it better! Plus the room was lovely, the staff were friendly and the view from the Lobby!!! Amazing! ... when we arrived the sea was quite rough and the waves were visible beyond the pool area making the worlds most incredible infinity pool! ...BEAUTIFUL! ... Loved our stay and look forward to returning (am just looking for a reason) Cross the bridge to the Marina Mirage for the shops and restaurants... Recommended ... Loved it!

  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 3, 2014
Dear Elizabeth

Thank you for your wonderful review…and congratulations again to you both on your recent Marriage.

We are so grateful for your extremely positive words and your recommendation of our resort, and please know how honoured we were to have you staying with us during such a special time in your lives.

Look forward to seeing you again…and hopefully soon!

Warm wishes
Mark
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Peterborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

Just come back after three at the Sheraton it was very good from the rooms to the staff . They all helped us have a very good holiday . After arriving very tired from UK room was not ready as we where very early but the staff had a room ready for us in about an hour which very really good The staff in the restaurant made porridge each morning and best l have tasted thank you again .
We hope to come back again next time in OZ . This is our second visit there and would not look at another hotel on our return

Room Tip: high rooms are god
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank sylvia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 3, 2014
Dear Sylvia

What a wonderful review on your three weeks here at Sheraton Mirage. Thank you so much from us all, and especially from our breakfast chefs who were delighted to read your comments on the porridge!

Looking forward to welcoming you both for another stay when you are next travelling to Australia and the amazing Gold Coast.

Warm wishes
Mark and the Sheraton Mirage Team
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Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2014

Sheraton Mirage is the absolute family holiday destination. This was our first holiday at Gold Coast, QLD & we loved it. The Sheraton Mirage oozed opulence, without breaking our budget. Check in/out was very easy & quick - even during peak season!! Staff are extremely friendly. Nothing too big or too small when requested. The room was well equiped for the family & overlooked a lagoon - very grand. At the Terrace Restaurant we had the best 'Menu' meal during the stay - HIGHLY RECOMMENDED. Our 5 year old daughter enjoyed her time in the pool & this was backed with the friendly & efficient service from the staff at the Oasis Pool Bar. The warm towels were heavenly when exiting the cool pool waters & lounging around on the pool chairs. A suggestion of an outdoor/undercover water play area for younger or children with limited water experience would be beneficial. From Sheraton Mirage there is a cross bridge to Mirage Shopping Centre with many bars, cafes, restaurants and various retail shops. To the Management and all staff at Sheraton Mirage - A BIG THANK YOU for the best first interstate family holiday. We will be returning, upgrading our room & for longer next time.

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank DyerClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 3, 2014
To the Dyer Clan

Thank you for coming to stay at Sheraton Mirage on your first visit to the amazing Gold Coast. It was our pleasure to look after you all and we are truly delighted this first interstate holiday was such an amazing one.

We look forward to the opportunity of welcoming you back, and ensuring more special family times for you all on a return visit.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 27, 2014

We stayed at the Sheraton Mirage for eight days. We were very impressed with hotel, room, pool and service. The staff are very friendly, check in was easy, and the walk to the rooms wasn't too long. The pool area is very nice (used it quite a bit) - however as other reviewers have pointed out - people were putting out towels to save seats and not returning until later in the day. The hotel allows you to take towels to the beach (right behind hotel) which is very accomodating - no need to take your own beach towels in luggage. The breakfast buffet was great - a new dish or two every day would spice things up but it was very nice. The service from waiting staff in the restaurant was second to none. The housekeeping was fantastic with extra towels offered each night. The hotel is situated opposite the Marina Mirage which is great for cafes and reasturants - the Fishermans Tavern was good old fashion food. Seaworld is walking distance away. Very enjoyable stay and would go back.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, January 29, 2014
Hi Andrew

We all enjoyed and appreciated your review of your stay earlier this month with your family.

Thank you for choosing Sheraton Mirage for this Gold Coast holiday, and we’re looking forward to the pleasure of welcoming you all back on a return visit when you are next looking for a beachside break.

With warm wishes
Mark
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Brisbane, Australia
Level Contributor
156 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 25, 2014

Sheraton Mirage is the only hotel on the a Gold Coast that offers absolute beach access - no roads to cross, simply walk across the lawn and walk on the patrolled beach - fantastic! Then there is the fact that you can cross a bridge to Mirage Shopping Centre and the Broadwater, with many bars, restaurants even boats a Yachts. A bonus is that you can park your car on arrival at the hotel and really not need it again for the duration of your stay.

Rooms, irrespective of category or wing, are spacious, very nicely furnished and exceptionally comfortable. The pool, lagoons and gardens really set this place apart - wonderful landscaping and maintained to an exceptional standard. They recently spent millions refurbishing this place making an already good hotel even better.

Staff are attentive and service good, though I have experienced delays at reception on occasion.m

I cannot understand comments about long walks to rooms. It us a low rise resort style hotel - how to you avoid long corridors? Stay at a typical high rise tower if you want shorter walks!

You can really relax in luxurious surroundings here - try it!

Room Tip: I like Ocean Premium rooms on first floor. Lagoon rooms on ground floor nice too
See more room tips
  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
2 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 3, 2014
Hi Ashley

Thank you for coming to stay with us in August last year, and for recently sharing your experience via this TripAdvisor post. We all appreciate your insightful review and are delighted you love our unique position and the spaciousness of our Sheraton Mirage accommodation.

Apologies though for the occasional delays you have encountered at Reception.

Our team looks forward to welcoming you back…hopefully soon!

Warm wishes
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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