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“Buffet is great” 5 of 5 stars
Review of Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Adelaide, Australia
Level Contributor
881 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 549 helpful votes
“Buffet is great”
5 of 5 stars Reviewed October 12, 2013

I have stayed here a few times and all have been great. The pool is the best on the coast with swim up bar but my favourite was the buffet. We had lunch on a Saturday which is open from 12 to 3:30 and we nearly did the whole time. Great seafood selection , roasts, cheeses and deserts. The room was a garden suite with a spa very clean and comfortable. This is also one of the few holes actually on the beach with no roads to cross. A good tip is to not be to close to lifts or ocean as its quite loud in those rooms.

Room Tip: Check last minute web deals can be good
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 17, 2013
Hi Tim

Thanks for returning to us earlier this month, and for this review on your latest experience here at Sheraton Mirage.

Our Food & Beverage team were proud to read your comments on our Terraces Buffet…..such an integral and very popular feature of our resort since opening day (21 September 1987!)…..and we are so pleased you continue to enjoy all the delights on offer.

We look forward with pleasure to welcoming you back when you are next headed to the beautiful Gold Coast.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (426)
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English first
La Habra, California, United States
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed October 12, 2013

The location is great literally a bridge to the Marina Mirage! The hotel lobby is nice and pretty and so were the rooms. Clean but after dinner one night, there were ants everywhere in the room. The manager on duty was nice and helped us get rid of them. The room service menu is nice and abundant! Food is decent, but expensive. The breakfast buffet is good but expensive. Just a heads up for Americans, the bacon is different in Australia! It's like ham, cooked ham, not thinly sliced like here at home.Staff was nice. The only thing that sucked was the gym was only open during certain hours not like a normal hotel that is open 5am to 11 pm or so.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Paige F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 21, 2013
Hi Paige

Thank you for staying with us with your family last month.

We appreciate you choosing Sheraton Mirage for your visit to the beautiful Gold Coast, and for the time you have taken to post a review on your experience. We’re sorry though that you had that issue with ants and glad our Manager on Duty was quick to assist and remove.

Hoping to have the opportunity of welcoming you all back if you return to Australia in the future.

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 10, 2013 via mobile

We stayed a couple of times at the Sheraton prior to the major renovations/refurbishment. The change has been for the better... The rooms are spacious, light, clean & luxurious. The service is always pleasant & the amenities, inclusive of the pool, bar & restaurant are a must (the seafood buffet is our favourite). You cannot find a better located beachfront hotel in Surfers paradise. A wonderful Gold Coast getaway!

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mooseloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 16, 2013
Dear Senior Contributor

We are very pleased you enjoyed the results of our resort refurbishment when you stayed with us again back in July. Thank you so much for returning, and for taking the time share your impressions via this recent review.

Our team looks forward to welcoming you back…hopefully soon!

Warm wishes
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed October 9, 2013

Recently stayed October long week end, i really love this hotel. Room fantastic, clean and serviced every day, staff very friendly. My favourite thing is the pool, i plan to make this an annual event.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Dear Sharon

We love that you love our hotel!

And thank you for posting your first TA review on your Long Weekend stay.

We’re delighted you enjoyed the service of our friendly associates, and that our Oasis Pool is your favourite spot here at the resort.

It will be our pleasure to welcome you back next year, and on behalf of our Sheraton Mirage team….all the very best to you both till then.

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed October 8, 2013 via mobile

What can I say from the moment we arrived it was fantastic and could not be faulted checked in very early and it was taken care of and even requested an upgraded room which was for a small charge. Had an amazing time and the room a spa studio was perfect looking onto the pool with views into the beach from the 3rd floor. Can't wait to be back there very soon for another amazing getaway. If you have to say one slight downfall it is regarding the staff awareness of how star privilege works and how to process payments inline with this but all resolved and process with minimal fuss at all.

Stayed October 2013, traveled as a couple
Helpful?
Thank tris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Hi Tris

Spa Studio rooms – with their extra space – are a great choice for a stay here at Sheraton Mirage (and particularly popular with couples), and we are pleased this accommodation worked so well for you both for this visit.

We look forward to welcoming you back for another beachside getaway before too long, and for the moment thank you for the time you have taken to post this review on your stay earlier this month.

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woody Point
2 reviews
5 of 5 stars Reviewed October 8, 2013

Had a lovely 2 night stay in one of the standard hotel rooms with the family over the long labour day weekend. Room was roomy with 2 double beds and seating area and small patio. Pool was great fun for the kids. Great location

Stayed October 2013, traveled with family
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Hi Dave

We are very glad you chose Sheraton Mirage for your recent break with your family.

We’re delighted you enjoyed your Long Weekend stay, and our wonderful location here on The Spit, and thank you for not only staying at our resort, but for choosing the Gold Coast for this special family time together.

Please come back and see us again soon!

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 8, 2013

I stayed at the Sheraton Mirage during a business conference and couldn't fault a thing. The room was more than comfortable, the staff very accommodating, the breakfast buffet delicious and the pool area was beautiful. I stayed on for the weekend after the conference to make the most of the great facilities.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Carly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Dear Carly

We really enjoyed and appreciated your recent review on your August conference (and leisure weekend) stay here at Sheraton Mirage. Thank you for taking the time to post so positively on your experience.

Looking forward to welcoming you back when you are next on the East Coast.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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