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“Location is amazing!” 4 of 5 bubbles
Review of Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
La Habra, California, United States
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Location is amazing!”
4 of 5 bubbles Reviewed October 12, 2013

The location is great literally a bridge to the Marina Mirage! The hotel lobby is nice and pretty and so were the rooms. Clean but after dinner one night, there were ants everywhere in the room. The manager on duty was nice and helped us get rid of them. The room service menu is nice and abundant! Food is decent, but expensive. The breakfast buffet is good but expensive. Just a heads up for Americans, the bacon is different in Australia! It's like ham, cooked ham, not thinly sliced like here at home.Staff was nice. The only thing that sucked was the gym was only open during certain hours not like a normal hotel that is open 5am to 11 pm or so.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Paige F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 21, 2013
Hi Paige

Thank you for staying with us with your family last month.

We appreciate you choosing Sheraton Mirage for your visit to the beautiful Gold Coast, and for the time you have taken to post a review on your experience. We’re sorry though that you had that issue with ants and glad our Manager on Duty was quick to assist and remove.

Hoping to have the opportunity of welcoming you all back if you return to Australia in the future.

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (447)
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English first
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 10, 2013 via mobile

We stayed a couple of times at the Sheraton prior to the major renovations/refurbishment. The change has been for the better... The rooms are spacious, light, clean & luxurious. The service is always pleasant & the amenities, inclusive of the pool, bar & restaurant are a must (the seafood buffet is our favourite). You cannot find a better located beachfront hotel in Surfers paradise. A wonderful Gold Coast getaway!

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mooseloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 16, 2013
Dear Senior Contributor

We are very pleased you enjoyed the results of our resort refurbishment when you stayed with us again back in July. Thank you so much for returning, and for taking the time share your impressions via this recent review.

Our team looks forward to welcoming you back…hopefully soon!

Warm wishes
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
5 of 5 bubbles Reviewed October 9, 2013

Recently stayed October long week end, i really love this hotel. Room fantastic, clean and serviced every day, staff very friendly. My favourite thing is the pool, i plan to make this an annual event.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Dear Sharon

We love that you love our hotel!

And thank you for posting your first TA review on your Long Weekend stay.

We’re delighted you enjoyed the service of our friendly associates, and that our Oasis Pool is your favourite spot here at the resort.

It will be our pleasure to welcome you back next year, and on behalf of our Sheraton Mirage team….all the very best to you both till then.

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed October 8, 2013 via mobile

What can I say from the moment we arrived it was fantastic and could not be faulted checked in very early and it was taken care of and even requested an upgraded room which was for a small charge. Had an amazing time and the room a spa studio was perfect looking onto the pool with views into the beach from the 3rd floor. Can't wait to be back there very soon for another amazing getaway. If you have to say one slight downfall it is regarding the staff awareness of how star privilege works and how to process payments inline with this but all resolved and process with minimal fuss at all.

Stayed October 2013, traveled as a couple
Helpful?
Thank tris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Hi Tris

Spa Studio rooms – with their extra space – are a great choice for a stay here at Sheraton Mirage (and particularly popular with couples), and we are pleased this accommodation worked so well for you both for this visit.

We look forward to welcoming you back for another beachside getaway before too long, and for the moment thank you for the time you have taken to post this review on your stay earlier this month.

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woody Point
2 reviews
5 of 5 bubbles Reviewed October 8, 2013

Had a lovely 2 night stay in one of the standard hotel rooms with the family over the long labour day weekend. Room was roomy with 2 double beds and seating area and small patio. Pool was great fun for the kids. Great location

Stayed October 2013, traveled with family
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Hi Dave

We are very glad you chose Sheraton Mirage for your recent break with your family.

We’re delighted you enjoyed your Long Weekend stay, and our wonderful location here on The Spit, and thank you for not only staying at our resort, but for choosing the Gold Coast for this special family time together.

Please come back and see us again soon!

Warmest regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

I stayed at the Sheraton Mirage during a business conference and couldn't fault a thing. The room was more than comfortable, the staff very accommodating, the breakfast buffet delicious and the pool area was beautiful. I stayed on for the weekend after the conference to make the most of the great facilities.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 15, 2013
Dear Carly

We really enjoyed and appreciated your recent review on your August conference (and leisure weekend) stay here at Sheraton Mirage. Thank you for taking the time to post so positively on your experience.

Looking forward to welcoming you back when you are next on the East Coast.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

we recently stayed at the sheraton mirage on the gold coast , for a short stay with our two daughters .we got a fantastic room overlooking the beach large and spacious very clean the 3 days we stayed the weather was picture perfect , the hotels position is hard to beat , directly on the beach , the pool was being upgraded at the time we were there , probably why rates were down on the norm it looked dated ,but should look brand new by now .the staff were very polite and freindly except for the crabby chef at the buffet breaky , the hotel is only 3 stories and is linked with a series off corridors making it very easy to get around without waiting on lifts , a 2 minute walk over the bridge and there is array of wonderful restaurants , and shopping I recomend SAKs and omeras seafood both gorgeus meal s. and great views of the broadwter ,the deli cafe in the midddle of the centre is best for breaky wonderful atmosphere in a open deli style , great chipolates
The hotel is away from the sufers nightlife but a 5 minute cab ride or 10 on the bus and your there peace full relaxing hotel ,our car didnt move for 3 days , just a all round good few days thanks sheraton , best on the coast

Room Tip: go for a ocean front room on the 3rd floor
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandersonsAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 14, 2013
Dear Sanderson Family

Thank you for your recent detailed review on your August stay, and your designation of our resort as “best on the coast”! We loved that description and are delighted you had such an enjoyable short break here at Sheraton Mirage.

Apologies though for the uncharacteristic manner of our chef in Terraces. This is not acceptable here at our resort, not even once, and I am sharing your review with our Executive Chef.

Hoping to have the pleasure of welcoming you all back for a return stay before too long.

Warmly
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Mirage Hotel Main Beach
Sheraton Mirage Resort And Spa
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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