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“The Jewel in the Crown - Right on the beach - AMAZING”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed August 22, 2013

On a recent business trip to Brisbane for four days I decided to stay on the Gold Coast. We hired a car and and drove down from Brisbane. Just over an hour from Brisbane in good traffic and the hotel has free parking for guests which is a huge plus.

We stayed in a Spa Studio which was absolutely amazing. Large spa bath, super comfortable bed. The room was a big size as well. It definitely ticked all the boxes.

The Sheraton Mirage is situated right on the beach at Main Beach on the Gold Coast, which in my opinion is the nicest part of the Gold Coast. Right across the road from the Marina Mirage Shopping Centre where there are great cafes and seafood restaurants. There is in fact a bridge that connects the hotel from Marina Mirage, so everything is at your doorstep.

The hotel is absolutely beautiful, but the photo's I have posted will paint the real picture of how beautiful it is.

Main Beach is right in front of the hotel, so you can either swim in the ocean or the hotels large swimming pool. There is a great pool bar as well.

The hotel restaurant (Terraces) is fantastic and I highly recommend the lunch buffet. For a five star hotel it offers exceptional value.

Lastly the staff are amazing and a credit to the hotel. We were very warmly welcomed by Charlie the Rooms Manager.

An amazing experience and we will definitely be back.

  • Stayed: August 2013, traveled on business
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1  Thank thespgtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 29, 2013

Hi Rich

It was a pleasure to have you back with us last week, and we all loved your review and photos!

Thank you for posting so positively and descriptively on your experience. Charlie was delighted to personally welcome you back to the resort, and it was our team’s pleasure to look after you both and ensure a memorable stay.

Looking forward to your return…hopefully sooner rather than later.

With warmest regards
Mark

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1,235 - 1,241 of 1,594 reviews

Reviewed August 21, 2013

Not the best value for money, will upload pic of our view. at $600 a night I expected more than overlooking an empty and dirty fake lagoon. (See pic). 2 small bedrooms and 2 bathrooms, fully equipped kitchen but our room was always in the shade, so room was pretty dark. The nicest villas are the ones at the front with water views or rooftop terraces. There is no option to book these room types on their websites though, so not sure how you are meant to book them?? Maybe by calling direct?? There is no rate for them anywhere on the web either. I might try calling them just to find out how much the Villa ocean views are just out of curiosity. Requests for my booking were ignored, so don't get your hopes up if you request a bottom floor for example. No iPod connection and electronics in the room are dated... They had a VCR!? Each villa is privately owned though so some may be nicer than others, luck of the draw really - for $600 a night though would you risk it?

They said they'd recently renovated but not sure what. The lobby and main entrance looks fantastic maybe that's where the money went. The spa was dated and tired, and the tennis courts you pass on the way to the spa were rusty and looked very abandoned.

Hotel staff were fantastic though, they were actually amazing. Rooms are very clean.

Room Tip: Pay for ocean views if staying in villas.
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  • Stayed: August 2013, traveled with family
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3  Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 29, 2013

Dear Pamela

Thank you for coming to stay here at Sheraton Mirage for your family visit to the Gold Coast earlier this month.

Your detailed and candid review is appreciated, and we sincerely regret your villa and its position was so disappointing. Whilst a number of villas have been upgraded, we continue to work with the villa owners on the upgrade of all villa accommodation available via the hotel. This is a priority and a focus, and we are very sorry for your disappointment in your accommodation on this visit.

More positively, your comments regarding our warm, friendly and professional associates – truly our resort’s greatest asset – were a delight to read and very much appreciated.

If you would like more information on the different types of villas, availability and rates, please reach out to our Rooms Division Manager, Charles McArthur, here at the resort. Charlie would be pleased to assist with an enquiry and/or booking, and would work with his team to ensure a much more enjoyable, and typical Sheraton Mirage experience should you choose to return.

Pamela, many thanks again for choosing Sheraton Mirage, and for posting your first TripAdvisor review on your experience here at our resort. We hope to have the pleasure of welcoming you and your family back in the future.

With warm regards
Mark

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Reviewed August 19, 2013

It's was a wonder location with nice sea view. You can walk to the beach less than 3 min. The only thing is the breakfast spread is limited. For Asean, it is really quite limited food for breakfast. However overall stay was great. Staff was helpful and friendly. There is a heated pool but I did not get a chance to try it. Was there for a 5 days and 4 night stay. Walking distance to fisherman wharf. You get take a cheap helicopter ride near fisherman wharf too. Shopping area just one bridge away. Very convenient place.

  • Stayed: July 2013, traveled on business
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1  Thank Chuankiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 22, 2013

Dear Chuankiat

We do have a great view, don’t we? Our team is delighted you enjoyed and appreciated our resort’s unparalleled location on the beach, and we are delighted your overall stay was also a great one.

Your gift of feedback regarding our Buffet Breakfast is noted and most valued as well, and has been shared with our Executive Chef and his team. Our apologies that this aspect of your stay was not to your satisfaction.

Hoping we will have the pleasure of welcoming you back….perhaps for a leisure visit next time.

Warmest regards
Mark

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Reviewed August 18, 2013

We spent 5 nights here for a winter break from Sydney. Not normally a fan of 'largish' resorts. This was one of the better ones. Stayed in a premium room with an excellent ocean view and large windows.
Positives: great comfy bed, generally good standard of service (friendly and casual), good location (close enough to Surfers, but not in the middle of it, and opposite the Marina with decent shopping and restaurants) and great breakfasts.
Negatives: very much a conference venue, which means the 1 restaurant is often very busy, tiny bathroom, the false 'Fire Alarm' at 7.30 on Friday morning was excusable, the gardener using a whipper snipper at 7.30 on Saturday morning was not! Being charged $8.50 to have room service delivered and $5.50 for a coffee both seemed excessive.

  • Stayed: August 2013, traveled as a couple
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Thank David712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 22, 2013

Dear David

Thank you for choosing our resort for your Winter Break, and for the time and trouble you have taken to post this review. We appreciate your insights and comments, and are pleased that (for the most part) you enjoyed your stay.

I agree; the operation of a whipper snipper at 7.30am is completely inexcuseable and we apologise most sincerely for your Saturday morning being disturbed in this unacceptable way. We have followed up with our gardeners to ensure your experience is not repeated.

We hope we will have the pleasure of welcoming you back on a return stay when you are next travelling to the beautiful Gold Coast.

Warm wishes
Mark

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Reviewed August 15, 2013

We absolutely loved our 8 night stay here. The staff and overall service was fantastic. I loved it because it was beachfront and the area is away from the hustle and bustle of the Gold Coast.
Amazing rooms and wonderful beds. Pool area was amazing and loved every minute there. Will be back!

  • Stayed: December 2012, traveled with family
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Thank Krugerfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 29, 2013

To the Kruger Family

We’re so pleased you had such an enjoyable, long stay here at Sheraton Mirage, and that you have taken the time to share your experience via this TripAdvisor Review. Thank you!

Looking forward to your return…hopefully soon.

Warmest regards
Mark

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Reviewed August 15, 2013

I only stayed one night, but couldn't have been more impressed with the staff, the rooms, the ambience and the location. The rooms are a large size, the bed was superbly comfortable and the ocean view excellent and restful. The choice of tap beers in the bar (the bar is beautiful) was sadly lacking however I understand that they are putting on 2 craft beers on tap. I will definitely return here, sooner rather than later. The locale is great too. Just a quick walk over a foot bridge into Marina Mirage for cafes and seafood restaurants.

Room Tip: Pay the extra and get an ocean view room at the front on the beach. Superb!
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  • Stayed: August 2013, traveled on business
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Thank RicDexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 21, 2013

Dear Ric

Thank you for taking the time to review your recent overnight stay. It was great to have you with us, and we’re delighted you were impressed with almost every aspect of your stay and our resort.

We look forward to welcoming you back and being of service once again…..sometime soon.

Warmest wishes
Mark

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Reviewed August 15, 2013

Have just returned from a conference with 60 others at the Resort, and it was an excellent choice. The Resort is about 45 minutes from Coolangatta Airport, so is handy to access. It is located out of Surfers Paradise downtown, which for a conference in particular is good--quiet, away from distractions, yet still close enough for a brisk walk down the foreshore. The Mirage Shopping Centre acroos the road from the Resort provides a number of restaurant and bar options should you want to leave the Hotel, meaning you are very well catered for. The hotel rooms are huge--amongst the largest I've ever stayed in, with a very comfortable bed and a spar in the bathroom. The Hotel lobby area and main restaurant are very bright & sunny, and the conference room we used was similarly open to the view--a great advantage when you are largely confined in doors for a couple of days. Breakfast was excellent, and we had a very pleasant dinner in the grounds of the hotel one night, with nice seafood beautifully presented. All interactions with the staff were friendly and efficient. The Hotel fronts onto the beach which at this end of the Gold Coast strip is amongst the quieter parts. All in all, an excellent conference venue, and it is obvious it would also be a great spot for a short break or even a more extended stay

  • Stayed: August 2013, traveled on business
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1  Thank Frans_12255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded August 21, 2013

Dear Frans

Our team….and especially our Conference and Banquets associates….really enjoyed and appreciated your review.

Thank you for posting so positively on your experience here earlier in the month, and we do hope you will come back to us in the future for a longer, leisure stay.

Warmly
Mark

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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range: $203 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Gold Coast 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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