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“A non-smoking hotel! Brilliant!”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A non-smoking hotel! Brilliant!”
4 of 5 bubbles Reviewed February 27, 2013

Congrats to the Sheraton for going smoke free! For non smokers this is a huge attraction, and combined with a lovely hotel, they'll get many return visitors I'm sure.
We were here for 4 nights including Christmas Eve and Day. Booked a garden view room as we wanted some privacy, as well as being able to sit outside our room. Note that upper rooms do not have balconies and pool view rooms are not very private.
Was a nice touch to receive a chocolate gift on Christmas Eve - and staff in general were very helpful.
Car parking is free which also feels like a win, and once you figure out the layout, you can almost park below your room.
Our room was very spacious and had been redecorated simply but nicely - only a few remnants of the old gold trimmings can be found!
Easy access to the marina mirage mall across the road is handy, and a new cafe had just opened which was fantastic for breakfast, or I imagine any meal, called Providore, on the ground floor.
Good location and hotel and would stay again.

Room Tip: Ground floor to get outdoor access & table and chairs outside your room
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank SydneyBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, March 4, 2013
Dear Contributor

It was a pleasure to have you both with us over the Festive Season, and wonderful to read your detailed and positive review. Thank you.

The resort became completely smoke free on the completion of our $26m renewal last year, and has been very positively received by the vast majority of our guests and patrons.

Providore continues to receive plaudits, and there is a nice connection with our resort as the owner operator of this fairly new Marina Mirage dining experience is a former Chef de Cuisine here at Sheraton Mirage!

Looking forward to your return….hopefully before too long.

Warmly
Mark
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1,435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (470)
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English first
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Stayed 4 nights for a work conference. Great rooms with very comfy beds, food was excellent, staff excellent, grounds & pool area beautiful. Resort is located a short cab ride from Cavill Avenue and the Casino and the Marina is just across the road with a good choice of restaurants. Would definitely recommend staying here.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
1 Thank AliMike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, March 4, 2013
Dear Reviewer

Thank you for your recommendation of our resort, and for the time you have taken to post on your recent conference experience. We were delighted to know this visit was such an enjoyable one, and look forward to the opportunity and pleasure of welcoming you back when you are next travelling to the Gold Coast.

Warm wishes
Mark
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Sydney, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

I stayed here for a week in Feb as part of a work conference.

The hotel itself was clean and modern, and staff were very attentive and courteous. Checkin in was a breeze, however finding the room required a fair bit of walking as I was in the South Wing.

Breakfast was comprehensive with most options available, and food quality was reasonable but I would have considered it too expensive if I had been paying myself. The buffet lunch was also of a high standard but expensive.

The pool was lovely (heated) and staff attentive, however the prices again were a let down with one mocktail costing $15 + tip.

Beach was lovely for walks although the tide could be tricky in the morning. A surf lifegaurd kept watch between 9am - 5pm which was good for kids as the beach could be rough.

There was a small shopping arcade across the road with cheaper food options and restaurants if needed.

All in all I would stay here again if there was a sale, but I would look elsewhere for food if on a budget. I would also hire a car as trips in to town were costly and took time, depending on traffic at the time of day.

  • Stayed February 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Aussie1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, March 4, 2013
Dear Contributor

Thank you for posting on your recent stay here at Sheraton Mirage. We are very pleased you enjoyed your conference visit, and hope you will return again…perhaps for a leisure break next time?

Warm regards
Mark
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Sydney
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Spent a good long weekend here - it was expensive and the rooms a little tired but the location is superb and the staff lovely. The lobby and public areas are open and stylish. The pool seems a little tired compared to what you would expect and having just come from Thailand, poor in comparison. But the water was clean and you are right on the beach. Also, you are connected by a foot bridge to a good little shopping centre with some excellent food and new cafes.

Room Tip: As close to the ocean as you can - the sound is amazing
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kleckerweise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, March 4, 2013
Dear Senior Contributor,

We are delighted you enjoyed our resort and our very special position right on the ocean. Thank you for taking the time to post on your experience, and for choosing Sheraton Mirage for your long weekend.

Your comment regarding our rooms was concerning to us though, in view of our $26m resort refurbishment (which included all hotel accommodation) completed last year. If you could spare a moment to make contact with our Rooms Division Manager, Charles McArthur, to elaborate on your comments in that regard it would be very much appreciated.

Many thanks again for your post. It was a pleasure to have you both with us, and we hope you will return when your travels next bring you back to the beautiful Gold Coast.

Warm wishes
Mark
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Liverpool, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

We stayed at the Sheraton Mirage in November 2012 and were delighted with our stay. The rooms are roomy and beautifully finished with lots of useful extras and loads of wardrobe and drawer space - something you really need when you're on holiday for a while. Parking is easy and free and the rooms and public areas were clean and welcoming. The location was perfect for us - right on the beach and in a quiet area, but not too far from the bright lights if you want them. Our only concern was that the food was a bit pricey so we decided to eat out which was easy and enjoyable as there are lots of restaurants across the road or on Tedder Avenue just a five minute drive away. The thing that made it for us though was the lovely, friendly welcome we got from the reception staff when we checked in; we were made welcome and put at our ease from the moment we walked in.

  • Stayed November 2012, traveled as a couple
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    • Cleanliness
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Helpful?
2 Thank Jainpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, March 4, 2013
Dear Reviewer

Thank you for staying with us during your trip to Australia late last year, and for the time you have taken to post on your Sheraton Mirage experience. We are delighted you both had such a good stay, and we all enjoyed your positive review. And a special thanks for your lovely commendation of our Reception team which has been shared with these fine associates, and which is so appreciated.

Please come back and see us again when you are next travelling to Australia.

Warmly
Mark
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Sydney, Australia
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

This is a repeat visit for me to this beautiful hotel on the beach. Its a short drive or taxi ride away from the bright lights of Surfers Paradise and Broadbeach. You need a car to stay here or you could feel isolated. I was only staying for one night at a conference and was given a garden view room. The room was very spacious and the road noise did not disturb me. As others have said the breakfast buffet is excellent as was the conference lunch. The reception staff and porters were very friendly. I didnt spend any time at the pool as I was there to work. Not sure if I would choose to stay here for a splurge as this style of hotel is not my taste. However I can appreciate that if you are looking for a realxing short break lying around the pool or going to the beach and living in 5 star style comfort this is a lovely choice.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
2 Thank yolc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 24, 2013
Dear Reviewer,

Thank you for taking the time to post about your recent business stay with us at Sheraton Mirage. Although only for one night I am very pleased to read your stay was of an enjoyable one along with your great feedback towards our friendly staff and buffet breakfast.

We hope you have the chance to visit us again soon, hopefully for a leisure holiday in which you can properly experience what Main Beach and the surrounding areas have to offer.

Warm regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland
Level Contributor
314 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed February 20, 2013

Everything was as good as you would expect from this Sheraton including the slowest lifts and the long corridors! Our Ocean View room was exactly that and when the windows were opened the sound of the surf and the ocean salt smell surrounede Excellent refurbished room was not only comfortable but was equipped with all that we needed and more. Only one night as a celebration but we shall return and celebrate again!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bennlew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, February 24, 2013
Dear Ben,

It is a pleasure to read your lovely comments about your recent visit this month to Sheraton Mirage Resort & Spa.

On behalf of the Sheraton Mirage team thank you for taking the time to post about your stay and also choosing our resort to celebrate your special occasion. Our ocean view rooms are certainly a beautiful sight with our beachfront location.

We look forward to welcoming you back to the resort soon with many more celebrations to come.

Warm regards,
Mark
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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