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“Pool, Pool Bar and Main Beach”

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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Reviewed November 29, 2012 via mobile

Good resort if you plan to not venture to far. Great menu for both food and drinks at all three outlets. Private bridge will take you to the Marine Mirage - wide range of stores and nice view over harbor. This is the only resort that has private access to the beach...and it's stunning!

  • Stayed: October 2012
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1  Thank Melibau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded January 7, 2013

Dear TA Reviewer

Your post sharing your experience here at Sheraton Mirage is really appreciated. We are indeed perfectly located, and in fact, our resort is still the only 5 star accommodation with direct beachfront access here on the Gold Coast.

Many thanks again for your post, and looking forward to the pleasure of welcoming you back in the future.

Warm regards
Mark

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1,426 - 1,432 of 1,590 reviews

Reviewed November 28, 2012

I remember staying at this hotel October of 2008 for a work conference and I remember being slightly disappointed. However, my recent stay at this hotel (which is another work conference) was a much more pleasant than my first. I believe the hotel has gone through a major renovation of their suites and it is more modern & contemporary now. They also made the whole property smoke free (which would be annoying fro smokers) which is excellent for non-smokers like me. Being the only hotel in the Gold Coast that has full access to the main beach, it is definitely an excellent location. The food was superb as well. They have a wide variety of food offered for breakfast and the food that they've serve during our conference were relish as well!

Room Tip: all rooms are smoke free! :D
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  • Stayed: November 2012, traveled on business
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2  Thank di_sassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded January 3, 2013

Dear Di

Thank you for returning to stay here at Sheraton Mirage. We appreciate your post and photos, and are delighted you like the changes which a $26m full renewal has brought to our beautiful resort. We hope to have the pleasure of welcoming you back again, hopefully in the not too distant future….and perhaps for a leisure stay this time?

Warm wishes
Mark

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Reviewed November 24, 2012

Recently stayed with husband for a weekend break. Fantastic location direct access to a lifeguard patrolled beautiful beach! Across the road from great resturants and elite shops.
Pool area & outside area a little tired. Layout of resort very 'rabbit warren'. However rooms beautifully renovated! Comfortable bed large room, huge bath. Room service prompt tasty but very expensive. Overall will be back.

  • Stayed: November 2012
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2  Thank Gantravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded January 3, 2013

Dear Senior Contributor

It was a pleasure to have you and your husband with us for your weekend break, and we appreciate you taking the time to post on your Sheraton Mirage experience. Thank you!

Looking forward to your return visit.

Warmest wishes
Mark

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Reviewed November 21, 2012

Stayed here for my 40th birthday with my partner and everything was great. Loved the pool and pool bar and ideal location so close to the beach. The rooms were great as well as the buffet breakfast. Large clean and airy rooms with everything that you need. Close to shops, activities etc but far away from busy Surfers Paradise.

  • Stayed: February 2012, traveled as a couple
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1  Thank Natalie1302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded January 8, 2013

Dear Natalie

We really appreciate you choosing our beautiful resort for such a special occasion as your 40th Birthday, and are so pleased this was such an enjoyable stay. Thank you for posting on your experience.

Perhaps we will have the pleasure of welcoming you back for another celebration before too long?

With warm regards
Mark

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Reviewed November 21, 2012

After returning from a 7 week European Whirlwind holiday, which was fantastic, but just a little tiring...we needed a PAMPERING & RELAXING holiday!!! Where is that??? Here at the Sheraton Mirage, Gold Coast...OF COURSE!!! We LOVE to come here 2 - 3 times a year, just to RELAX and be PAMPERED; we feel like we get treated like ROYALITY...each & every time! Most of the staff are extremely obliging & do their utmost to make our stay here enjoyable and most memorable...THANK YOU! We are still enjoying our time here at the moment (while writing this review) and I just want to say THANK YOU to Meg (Chef) & Branka (Bianca), Grant & Steve in Terraces; Jack (Reception) & Richard (Porter)...who ALWAYS greet us with a SMILE & make our stay here even more enjoyable! Exceptional staff who need to be CONGRATULATED!!! Great service...always with a smile! Although, I believe to congratulate those who provide impeccable service, I do, however have a little feedback...hoping that these small incidents will be rectified. On our arrival (at 11.30pm & feeling extremely tired), a porter (whom I will not name) came outside (did not welcome us & then disappeared into the storage room...hmmm!) Never, ever, encountered this here at the Sheraton in the past. Then feeling hungry, (after not eating properly all day)...I attempted to order (twice) via in-room dining...no reply. Walked to reception from our room and spoke to Nicole (Reception), whom I must say...was very apologetic & did her utmost to rectify this, by ordering a salad for me. Thank you, Nicole! They say... things come in threes...well, when the caesar salad arrived..I was most disappointed, leaving 3/4 of it in the plate (the lettuce was not fresh, black edges & bruised... certainly not
5 star quality! I am SURE this was only a one-off experience, as during all the times we have stayed here at this beautiful hotel (many occasions in the last 7 years)..we have ALWAYS THOROUGHLY enjoyed our holidays & WE SHALL continue to come here in the future, as we ABSOLUTELY LOVE the Sheraton Mirage, staff, service & location! Cheers & great success in the future!!! <3 <3 <3

Room Tip: Lagoon & Oceanview rooms were great, although if you cannot walk far (ask for a room closer to r...
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  • Stayed: November 2012, traveled as a couple
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2  Thank Aurora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded November 26, 2012

Dear Aurora

We are all overwhelmed with your wonderful post on your most recent stay here at our beautiful resort. Thank you for your lovely comments which have been shared with all those associates named so they will know first-hand of your appreciation for the personal way in which they look after you and your husband.

Not so positively, it was disappointing to read of your unacceptable arrival experience, and our Front Office Manager and Executive Chef are already following up with their teams to ensure these lapses in our usual high standards do not recur. Please accept our sincere apologies for your less than warm welcome on this occasion.

Looking forward to your next visit….and for the moment…. wishing you both a special Festive and Holiday Season, and a happy and healthy 2013.

Warm regards
Mark

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Reviewed November 21, 2012

What a spectacular resort. From the moment you walk in the expansive foyer and look out past the lagoon, pool and out to the ocean your stress levels plummet. Helpful, friendly staff, recently renovated rooms, birthday specials with discounted cocktails , plenty of lounge chairs by the pool, amazing breakfast all contribute to a really special getaway. The limo transfer arranged through the resort costs the same as a taxi and is luxurious. Great shopping and restaurants across the road and a great cycle / walkway on the beach side. The day spa special including seafood lunch was a real treat, lovely relaxation lounge and great therapists. The local southport surf club has great views and a nice range of nice food. The fishos tavern at sunset is a great spot. No need for a car . With cheap flights to gold coast this is a must do mini break! Thanks Sheraton for a much needed heavenly holiday!

Room Tip: I like the lagoon rooms and I did check out the others. Staff said they like the garden rooms. North...
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  • Stayed: November 2012, traveled as a couple
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1  Thank KandR660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded November 27, 2012

Dear K and R

Thank you for choosing Sheraton Mirage for your recent Gold Coast getaway. Our team really enjoyed your post, and appreciate your words and the time you have taken to share your experience. We all look forward to seeing you here at our beautiful resort on a return visit sometime soon.

Warmly
Mark

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Reviewed November 19, 2012

We went for our wedding anniversary recently and checked in during the week day. The check in was pretty quick. They upgraded us to the spa room which was a nice touch.

The king bed consisted of 2 single beds, which was a bit suprising considering the 5 star rating. Spacious room nevertheless.

It was a bit windy but we made most of the pool time. The beach was walking distance, dipped our feet in the water and it was cold, so made our way back to the pool. Another nice touch was we received some chocolates and a written note by the general manager.

Our room cost us around $250 which was a splurge according to my standards. I would stay again but would have to keep an eye out for those breakfast packages. Great to see hotels giving the $15 food/beverage incentive to not change your linen.

Didn't eat at the restaurants but went across the road for some tucker.

Check in was 3pm and check out the next day was 12pm.

  • Stayed: November 2012, traveled as a couple
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1  Thank JlzBne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this reviewResponded November 26, 2012

Dear TA Reviewer

Thank you for posting on your recent stay here at Sheraton Mirage. It’s always a pleasure for me to extend a message of congratulations to our celebrating guests, and we are delighted this visit was such an enjoyable one. Please come back soon!

With warm wishes
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range: $207 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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