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Sheraton Grand Mirage Resort, Gold Coast
Ranked #1 of 5 Hotels in Main Beach
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Loved it!”
Reviewed October 10, 2012

The view from the lobby has a great WOW factor looking down to the pool and the beach behind it. Only spent 3 days in GC but after each day, we looked forward to relaxing by the pool and the very comfy sized room and bed

Loved the breaky and staff was fantasic. Would love to be back for more

Stayed October 2012, traveled as a couple
Helpful?
1 Thank mightyhawks23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 14, 2012
Dear Reviewer,

Thank you for choosing Sheraton Mirage for your recent visit to the beautiful Gold Coast, and for posting on your experience. We are delighted our resort was a comfortable and enjoyable base for your time on the Coast, and we hope you come back for a return stay soon!

Warmly
Mark
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English first
Brisbane, Australia
Level 6 Contributor
343 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed October 9, 2012 via mobile

Sheraton Mirage Gold Coast

Stayed September 2012

Each visit is like coming home! 

I have written a number of reviews on the Gold Coast Sheraton. The hotel has undergone significant refurbishment over the past twelve or so months and it is beautiful. But the backbone to any fine establishment is the team you have working for you. Let me tell you that the Sheraton at the Gold Coast has amazing staff. From the management, reception, porters, waiters all the way through to the lovely housekeeping ladies and even the ladies manning the phones......I have never come across a better crew. They are always smiling and will go out of their way to help. We stay here often and yeah its great to get a complimentary wine etc, but the real reason we come here is the service. End of story :-)

The food and rooms are wonderful. We have stayed in a variety of different rooms and I can safely say that they are all fantastic. 

Based purely on our experiences here at the Gold Coast Sheraton, we have already booked for time away at Port Douglas next year and also investigating a weekend at Noosa. If they are half as good I will be happy.

We are travelling to the USA at the end of the year for an extended holiday. They tell me he hotels in the US are the benchmark. We'll see.....they will have to be verrrrrrrry good to beat the Sheraton Mirage Gold Coast.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Nathaen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 14, 2012
Dear Nathaen,

Another amazing post which we all so appreciate! Thank you for your wonderful loyalty and support of our resort, and for taking the time to once again post in detail which is being shared with all associates so each member of our team will know first-hand of your appreciation.

I do hope we get to see you both before the end of the year. If not, enjoy your trip to the US.....and perhaps in the meantime, Noosa?

With warm appreciation from us all

Mark

PS We love that you think of Sheraton Mirage as your “second home” – there is no greater compliment for a hotel – thank you.
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queensland
Level 5 Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 7, 2012

Well after a few years of renovations the Sheraton is back to its best ,we were very regular visitors here and it needed some attention,this stay was GREAT ....STAFF fantastic and happy and great deals for our children

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank welltravelled10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 22, 2012
Dear Sheraton Mirage Supporter

Our team is delighted you and your family have returned further to our recent $26m refurbishment. Thank you! And we also appreciate the time you have taken to post on your very positive experience.

We look forward to seeing you back here before too long.

With warm wishes and appreciation for your ongoing support,

Mark
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Melbourne, Australia
Level 5 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 6, 2012

We stayed here for 3 nights in Sept school holidays. My initial welcome was very very warm and friendly. The room was large and much bigger than I expected - the windows open widely and let in fresh air and lots of light. Beds are comfy. We spent time by the pool and the bar staff there are great also. The hotel is still undergoing renovations to public areas which appears to have been needed but this didnt interfere with our time there at all and we certainly didn't hear any noise etc.

The only downside was I felt sorry for the one swan that is kept at the resort - does he swim in the chlorinated water?

Overall a great location with many other shops and restaurants nearby, and located on a beautiful beach. We will definitely come back if the rates stay attractive.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank magchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, November 5, 2012
Dear Senior Contributor,

Thank you for choosing Sheraton Mirage for your family stay, and for the time you have taken to post in detail about your experience. We are very pleased you all enjoyed your visit.

Swans have been a special part of our resort since opening in 1987, and regular veterinary checks have been and are scheduled to ensure their wellbeing at all times. Drinking water is fresh, and there is no adverse reaction when they swim in the lagoons as the chlorination is very mild being less than 1.5 ppm. Sadly JoJo’s mate – Cuddles – passed away last year after a long life here at the resort, and our advice has been to not bring in a replacement as JoJo could become aggressive towards a new mate.

Looking forward to your return visit.

Warm regards
Mark
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Sydney, Australia
Level 6 Contributor
447 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed October 6, 2012

So glad that we decided to stay in this 5 star resort hotel, The foyer is so lovely, so elegant and
very presentable. The resort has 2 separate swimming pool, for adults and for children( with spa..)
You have a great view while you're having your buffet breakfast. The mirage room is a "wow".,truly a great experience to stay in this hotel. I would highly recommend this resort hotel,
and keep watching for their special rates,

Room Tip: Choose the Spa room,its quieter,bigger and you have a garden lawn. If you want to enjoy the outdoor...
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maganda0411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 31, 2012
Dear TA Contributor

Thank you for posting on your stay here at Sheraton Mirage. We loved your description of our resort, and appreciate you taking the time and trouble to share your thoughts and impressions via this TripAdvisor post. Our team looks forward to welcoming you back when you are next travelling to the Gold Coast.

With warm wishes
Mark
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Sydney, Australia
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 5, 2012 via mobile

I have never experienced such a noisy establishment. It was full of screaming children, I was also unable to use the seimming pool as It produced a color when someone urinates. I should of stayed across the road.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyriakos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 8, 2012
Dear TripAdvisor Senior Reviewer

Whilst we appreciate the time you have taken to post on your recent stay here at Sheraton Mirage during the school holidays, we are naturally disappointed you did not enjoy your time with us. The last two weeks have certainly been peak ones for the resort, but busy times should never prevent our guests from enjoying a peaceful and relaxing stay, and we are very sorry that this was not your experience.

With regards your comments on our Oasis Pool, I am pleased to share with you our strict processes surrounding pool cleanliness and the wellbeing of our guests. Chlorine levels are manually checked on a daily basis, in addition to an automatic process within our pool filtration system which releases additional chlorine into the pool if levels fall below legislated standards. As well, the levels are subject to a random audit each month by officers of the Gold Coast City Council.

Many thanks again for your post. When you are next travelling to the Gold Coast we hope you will consider returning, and if I can personally assist you with accommodation availability and rates at that time, please reach out to me here at the resort.

With warm regards
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 3, 2012

We spent a relaxing week at the Sheraton Mirage blessed with the nicest weather. The resort is beautiful. Well laid out, open,clean and welcoming.
We had two interconnecting ocean view rooms on the second floor. Just above the pool area.The rooms are spacious , the bed very comfortable. The windows are enormous so the rooms are very bright.The lookout on the resort was as beautiful by day or night.
The direct access to the beach is so convenient. We walked nearly daily to Surfers Paradise from the resort via the beach.There is also a walking/running track.The easy access to the shops and restaurant at the Marina is another bonus.The activities on offer there are fun(jet-skying,para sailing etc..)
The buffet breakfast is fantastic.Always well kept and offering an enormous choice.
We only had the buffet diner there on our first night and were a bit disappointed.Quite expensive too.
But, as there is a big choice of restaurants at the Marina , it didn't really matter.The room service is good but also very expensive( $30.00 spaghetti bolognaise).We had lunch a few times around the pool.The service there is quite slow.But the staff is lovely and professional( Rio is gorgeous !).The food lovely.The environment so pleasant ....
My son used the gym daily and loved it. I went to the pool there and found it let the resort a bit down.It looked a bit like a run down council pool to me..Maybe it will be refurbished at some point ...
The staff at reception is very professional and most courteous.
I had chosen the resort based on all the Trip advisor positive reviews and on the fact the manager/PR took time to respond . I am so glad I did !
The renovations are in progress and we would love to go back to check the end result and stay even longer this time.
Thank you for such a pleasant stay .

Room Tip: I booked through the hotel so asked for a specific room. We wanted ocean views. So, I would advise t...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pocahontasAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review, October 30, 2012
Dear Senior Reviewer

Thank you for choosing Sheraton Mirage for your visit to the beautiful Gold Coast, and for your post. We loved that you had “the very best holiday” and really appreciate the time you took to write in such detail about your experience. Your feedback on The Golden Door Spa & Health Club is also appreciated, and we are sharing your post with the Club management.

All renovations in the hotel are now complete and the resort looks wonderful. So please come back soon!

Warm wishes
Mark
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Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Property: Sheraton Grand Mirage Resort, Gold Coast
Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Official Description (provided by the hotel):
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia

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