We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,327)
Filter reviews
2,328 results
Traveler rating
1,168
497
309
178
176
Traveler type
Time of year
LanguageAll languages
More languages
1,168
497
309
178
176
Show reviews that mention
All reviews high tea le jardin superior suite il barocco vanitas restaurant the gold coast turn down service seafood buffet lagoon suite oil burner beautiful hotel marina mirage pool area pool staff spa bath little things sea world
Filter
Updating list...
657 - 662 of 2,328 reviews
Reviewed October 19, 2016

Although we didn't stay at Palazzo Versace, we decided that a High Tea here would be extra special........and it certainly was just that !!
As soon as we arrived we were shown to a table (we didn't need to book as it was only the two of us). Everything on the 3 tier cake stand was exquisite ranging from the beautifully made sandwiches to scones and ice cream.This was washed down with two glasses of champagne. We will definitely be back but next time we plan to stay for a night or two !!

Date of stay: August 2016
Trip type: Traveled as a couple
1  Thank Audrey578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded October 20, 2016

Dear Audrey578,

Thank you for your wonderful review on your recent High Tea experience at Palazzo Versace Gold Coast.

Our team are delighted you had such a memorable time!

We look forward to giving you a very warm Versace welcome back soon.

Warm regards,
Brianna Pearson
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2016

We wanted the total luxury experience you would expect from this hotel and were very disappointed. Lack of happy staff. Expected to get the 5 star treatment from the word go only to find at reception a 'not very interested' receptionist gave us the door card, pointed to the lift and said 3rd floor. Room was very nice, typical Versace but lots of noise from the pool area. Strolled outside to the pool cafe and waited 20 minutes. Had to ask to be served on one of only 3 tables. Table had bird poo on it which was never cleaned off. Asked for 2 coffees and 5 minutes later waitress arrived with 2 paper cups 'a la' McDonalds. Not happy! Went to see the concierge re an evening meal and he recommended a restaurant in the Mall next door explaining that the Versace restaurant was over priced and not that good. He also explained that the hotel has been taken over by a Chinese company who has cut staff numbers by over 30%, turned off the pool heating plus other cost savings. Looks fabulous but it is far from it. Very very expensive 4 star! Better options available in other hotels.

Room tip: Other 5 star hotels are available close by. Don't be sucked in by Versace name.
Date of stay: October 2016
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
2  Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded October 20, 2016

Dear William J,

I am extremely saddened and concerned by your comments surrounding your recent experience with us at Palazzo Versace Gold Coast.

May I please ask you take the time to reach out to us on grm@palazzoversace.com.au at your earliest convenience. We would appreciate the opportunity to investigate and resolve these issues with you personally.


Warm regards,
Brianna Pearson
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2016 via mobile

This hotel was just stunning. The room, the restaurants and the breakfast was fan-bloody-tastic. Highly recommend you book yourself for a masssge. The restaurants are fabulous too; great choices and staff were attentive and welcoming. The thing that stops it from getting 5 stars is that its in need of an update. Walls and carpet looked a little ratty and in need of a bit of TLC. One thing i wanted to point out is that the staff (front, waiters, cleaning crew, turn down team) were awesome. Very attentive and friendly. They made our stay a memorable one. Highly recommended.

Date of stay: October 2016
Trip type: Traveled as a couple
Thank Insertmynameinhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded October 20, 2016

Dear Insertmynameinhere,

Thank you for taking the time to provide a review on your recent experience at Palazzo Versace Gold Coast.

It is wonderful to hear that our staff helped deliver such a memorable stay!

We look forward to welcoming you back soon.

Warm regards,
Brianna Pearson
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2016 via mobile

We stayed at the Versace in January 2016 with a one year old toddler.
The hotel was exceptional. From the moment you walk in; you feel like you have stepped in a prestigious hotel.
Everything in the hotel was amazing and spot on. The staff were very attentive and helpful.
We stayed in the superior suite and it was great, clean and spacious. It was just what we needed. However, the view from the room was unpleasant as we were facing the back rubbish tips!!!!!!!.
Nevertheless, I highly recommend staying at the Versace and would definitely return again .

Date of stay: January 2016
1  Thank Ren I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded October 19, 2016

Dear Ren I,

Thank you for your lovely review on your recent experience at Palazzo Versace Gold Coast.

We are delighted you had such an amazing family holiday and look forward to giving you all a very warm Versace welcome back in the future.

Warm regards,
Brianna Pearson
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2016

First class all the way. We stayed here for a special occasion. We didn't eat at the hotel. The stay was very nice and the staff are top class. It was nice to stay here for a special event, a great weekend stay.

Date of stay: January 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jas c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded October 18, 2016

Dear jas c,

Thank you for your review on your recent experience at Palazzo Versace Gold Coast.

Our team strive to create bespoke experiences and make special occasions extraordinary. I am delighted that we provided you with such an experience for your special occasion!

We hope to give you a very warm Versace welcome again in the future.

Warm regards,
Brianna Pearson
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews