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“Amazing hotel however disappointing in a lot of ways” 4 of 5 bubbles
Review of Palazzo Versace

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Palazzo Versace
Ranked #3 of 5 Hotels in Main Beach
Certificate of Excellence
Melbourne, Australia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Amazing hotel however disappointing in a lot of ways”
4 of 5 bubbles Reviewed March 21, 2014 via mobile

I stayed here with my husband for my 30th last weekend. I was really looking forward to it. Overall it was a great experience however a few things let it down. The guys at the front reception were great however the cleaning staff were very cranky. We came up to our room after dinner and walked past one of the girls doing turndown service. We both said good evening to the lady and surprisingly she looked at us and walked inside another room... Rude. The pool boy in the morning wasn't much better.
We had the seafood buffet and I would probably say 6/10 at best. Small selection, bland overall apart from the sushi chef. He was fantastic. On our last day we wanted to spend our time by the pool... We had to pay extra for the cabanas. I think at $500 a night it's not too much to include them.... I've stayed at better places for less money

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pepoka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 26, 2014
Dear pepoka

Thank you for taking the time to share your review on TripAdvisor.

We were delighted to hear you enjoyed your stay with us for your special birthday weekend. Saturday evenings are especially exciting in Il Barocco, with one of our star features being our interactive sushi and sashimi station.

We are disappointed that we were unable to exceed your expectations in a few areas during your visit, which I would be interested in further discussing with you. I can be contacted at grm@palazzoversa.com.au

I look forward to hearing from you.

Warm Regards

Leah Rasmussen
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,826 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (454)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Runaway Bay, Australia
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

Recently organised another weekend conference at the hotel. Everything ran smoothly from start to finish; thanks to the great staff. Dinner and wines on Friday evening in Vanitas were wonderful as was the dinner in Vie on Saturday evening where the service was exceptional. The rooms were lovely, as usual. All attendees throughly enjoyed another stay, will definitely return again.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DebzBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 26, 2014
Dear DebzBrisbane

Thank you for your wonderful review.

We are extremely pleased to hear your conference ran smoothly, and that all of your attendees thoroughly enjoyed their time with us.

Vanitas and Vie Restaurant provide an exceptional dining experience, we are glad you thought so too!

We look forward to welcoming you back in the near future.

Warm Regards

Leah Rasmussen
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

We stayed for 1 night at this hotel in March 2014. The design of the hotel is magnificent. Wonderful marble works everywhere. We loved everthing about the hotel itself. It was very clean and beautiful. The staff were very nice and helpful.
We ate at the buffet restautan (Il Barocco ) twice for out dinner and the breakfast. Everything about it was nice apart from the foot itself! The food was quite average, way below our expectation from a 5 star hotel. Quality of the food was not that good, either not cooked well or over cooked. We paid $89 per person for the baffet dinner and $45 for the breakfast buffet. In both times we became very dissappointed. I strongly recommend others to eat outside the hotel (at the marina mirage for example as there are plany of very nice restaurants there with reasonable prices). The only good thing about this restaurant was its waiters and waitresses. They were very friendly, helpful and nice. We will go back to the hotel but we definitely will not eat at Il Baracco restaurant ever again!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Farhad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 26, 2014
Dear Farhad A

Thank you for taking the time to share your review on TripAdvisor.

We are extremely pleased to hear you enjoyed your stay and loved everything about the hotel! ‘Magnificent’ really is a perfect word to describe the immaculate attention to detail throughout the hotel, including our peerless marble and mosaic flooring.

It was unfortunate to hear your experience in our Il Barocco Restaurant did not meet your expectations. Our Il Barocco manager has been notified of your review and is contactable on rm14@palazzoversace.com.au if you wish to discuss this matter further.

We thank you again for your feedback and look forward to your return to the hotel.

Warm Regards

Leah Rasmussen
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Selangor, Malaysia
2 reviews
4 of 5 bubbles Reviewed March 13, 2014

Enjoyed the one night we had there.. Didn't get to spend a lot of time at the hotel due to christmas party. But the time we spent there was very relaxing and welcoming by the staff. It was very clean, nice aroma through the building. Room service pizzas weren't the best, cold and soggy by the time they got delivered, the only disappointment throughout out the stay.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GAOGAOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 26, 2014
Dear GAOGAOP

We are glad your short stay at Palazzo Versace was a relaxing one.

We look forward to your next visit.

Warm Regards

Kayla Jane Mooney
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

Versace was once my favourite hotel on the Gold Coast. Sadly, though, it's not what it used to be. It is still a beautiful building, and some aspects of the service (eg check-in) are still first rate, but the service generally leaves a lot to be desired. On the last two occasions that I have stayed there, service at the lobby cafe has been really poor. On both occasions they have forgotten parts of our order - they were simple orders! - and parts were never delivered. There was not even so much as an apology when, after waiting 45 minutes for something to come out, I had to cancel the order. They still had time to charge for a bottle of water or cup of coffee, though! It's a shame, as the lobby really is the centerpiece of this hotel, and dining there was once a favourite thing to do while staying there. In short - it is what it is - a nice building with great rooms - but on the whole, don't stay there with an expectation that the service will be up to the same standard.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank M263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Manager at Palazzo Versace, responded to this review, March 19, 2014
Dear M263,

Thank you for taking the time to write a review of your recent stay. It is important to both staff and Management of Palazzo Versace that each and every guest departs the property with fond memories of their experience with us.

I would welcome the opportunity to discuss your experience in our Le Jardin Lobby Bar in more detail.

Please contact me via email rm13@palazzoversace.com.au or via phone on (07) 55098000.

I look forward to hearing from you soon,

Tim Glasson
Le Jardin Bar Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

The impressive photos of the front of this hotel you can see online look so much bigger than they are in real life but, once you walk through entrance doors (always opened for us by the concierge) everything is big and beautiful!! The entrance foyer is gorgeous and at night is lit by literally hundreds and hundreds of tea light candles ... simply stunning! The service we received from the valet to the wait staff to the event staff to the pool staff was without fault! We didn't dine in the restaurants for lunch or dinner but went to the Mirage Marina next door which has an array of great restaurants. However, breakfast was delicious and had such a huge choice of hot, cold, sweet and savoury! Our room was just beautiful and the bed was to die for! I've stayed in lots of hotels all around the world and this had to be one of the most comfortable beds I have ever slept in! Very hard to get out of in the morning! I cannot recommend this hotel more highly! I don't have a single critical comment or suggestion to make! Well done Palazzo Versace ... you exceeded my expectations by far!

Room Tip: There are some rooms that have their own private pool that would be wonderful ... just a little out...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JoanneFromPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 26, 2014
Dear JoeytheBowey

Thank you for taking the time to share your review on TripAdvisor.

We are extremely pleased to hear your recent stay at Palazzo Versace exceeded all of your expectations. Our hotel lobby portrays a completely different atmosphere at night time, with dimmed lighting and tea light candles indeed creating an absolutely stunning scene.

Palazzo Versace prides itself for providing superior customer service and we were extremely pleased our Concierge, Events and Pool Bar staff contributed to your overall experience.

We would love to welcome you back in the near future, to experience our restaurants and more of what Palazzo Versace has to offer.

Warm Regards

Kayla Jane Mooney
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
167 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

Loved every second there! We went for one night to complete our valentines day/anniversary holiday. The staff were extremely friendly on check in they also upgraded us to a lagoon room. We walked in to what was the perfect room. every little detail was amazing. I could have stayed in the spa bath for a week! Dinner was great we had the seafood buffet and the next morning breakfast was just as good. I recommend this place for special occasions or just because. I know i will be going back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, March 6, 2014
Dear Steph G

We loved receiving your review and particualarly loved the title used to describe your stay - I would like to think this captured your experience perfectly.

You mentioned that you will be back, well we hope that it is sooner rather than later.

Warm Regards

Leah Rasmussen
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Versace

Property: Palazzo Versace
Address: 94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia

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