Having been through Surfers Paradise a few times over the years I promised myself I would return and spend some time at the Palazzo Versace to see what all the fuss was about. I duly booked a weeks accommodation and waited with bated breath for what would be the highlight of our 3 weeks in Australia.
As we arrived the reception area looked fabulous – all marble and bright colours complemented by the large sparkling blue pool that dominates the huge windows at the back of reception – very grand.
Reception was efficient and we were shown to our ‘Superior Room’ which was quite small for the price – never mind I thought, we won’t be in the room much especially with that fabulous pool. I started to unpack and then looked for the wardrobe – I found a small ‘locker’ type affair which had four hangers on a rail – as I was there for a week with my better half and her extensive wardrobe this surely wasn’t it – was it? A quick visit to reception confirmed that this was indeed ‘it’.
I explained we were staying with them for a week and could they provide at least a hanging rail (after all isn’t Versace known for clothes???) - no rail was available but a “Suite might have more hanging space”. After some negotiation on the higher price of a suite we changed rooms to then have the luxury of a wardrobe. I can honestly say I have never seen a smaller hanging space / locker in any other hotel room – even the Travelodge’s in the UK and the Motels in the US do better than that. It was unusable for anyone staying more than one night.
Clothes out of the cases and hung up we proceeded to the pool which was very, very busy with lots of happy children but at least there were still some nice looking Cabanas available however on closer inspection they were all reserved for a ‘Cabana Package’ – on enquiry these were $150 per day with some drinks and nibbles thrown in, although at 3.00pm I wondered whether anyone would now take them up on that wonderful offer – as it turned out they didn’t, however as they were ‘Reserved’ no guest could use them but they would all be nice and clean for sitting empty the next day and over the following week as it turned out.
So with nowhere to sit or lie in the sun near the pool I thought I would return to my Suite and check my emails on the complimentary Wi-fi .... only to find it wasn’t working. I returned to reception (again) and was told that all was well and to “just keep trying”. Not being an IT wizard I assumed it was my fault and tried many times to connect to no avail. I then rang Reception to be told that their IT person would come to my room and sort it (although it was said in the manner of “you are a hopeless idiot aren’t you”) No-one came, so after an hour or so I rang again to be told by another member of staff that they had a “switch problem and it’s been off in some rooms all afternoon” this time in the manner of “didn’t you know this you fool?”. It was eventually fixed the following afternoon although when searching for Wi-fi connections the strongest signals being offered were from the Sheraton Resort next door!! (I bet they have wardrobes in their Superior Rooms as well).
I have to say the Versace is in a good position in Surfers and the food, whilst quite expensive, was good with a special mention to the buffet style breakfasts which are superb in range and quality. The restaurant staff were efficient and mostly friendly – we got to know more of the reception staff throughout our stay and some of them were very good which makes the first 24 hours a bit baffling.
I didn’t come away from the Versace with a great feeling like some of the other reviewers. I felt it was a bit brash and overpriced, I won’t return as there are some other good looking up market resorts around (Sheraton and Marriott recommended by others) and the Versace should remember that, as it needs to up its game to keep its self publicised ‘best on the Coast’.
In summary - 3 star service and facilities at 5 star prices. Avoid it unless you only want to stay one night to say you’ve been...and travel light.
- Official Description (provided by the hotel):
- Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more less
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- Also Known As:
- Palazzo Versace Main Beach
- Palazzo Versace Hotel Main Beach
- Hotel Versace
- Palazzo Versace Gold Coast/Main Beach, Australia