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“Absolute delight, as long as you have a reasonable expectation”
Review of Palazzo Versace

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Palazzo Versace
Ranked #3 of 5 Hotels in Main Beach
Reviewed November 12, 2012

Wall-to-wall marble floor, elegantly decorated room with jacuzzi in the bathroom. Nice pool, with plenty of pool-side beds. Everything is just an absolute delight, with a free bottle of wine of your choice as the icing on the cake. However, the Versace name and the price tag accompanying it may cause some people to expect even more. The balcony is provided half-heartedly, only 30cm wide, no typo here, you could barely stand on it.

Great food, fast elevator, everything seems to be just perfect.

  • Stayed: November 2012
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Thank quefactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 20, 2012

Dear quefactor

Thank you for your fabulous review.
It is wonderful to read that your stay at Palazzo Versace was an absolute delight.
With relation to the balcony from your room we do have a Balcony room category and we can certainly arrange this room type for your next visit.
We very much hope you can visit us again in the near future.
Warm regards
Ben McDermott Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 9, 2012

Palazzo Versace is a luxurious venue. We stayed in a hotel room as a family of 2 adults and 2 children. The room was not large but the bathroom was! I loved sitting in the foyer and soaking up the atmosphere, dining at the restaurant and drinking at the bar. Palazzo Versace was a lesson in attention to detail - they do it so well there. The location was close to the beach, close to Seaworld and close to a very upmarket shopping centre. There were several restaurants within walking distance if you didnt want to dine at Versace. I have mixed feelings about my stay here. It's a little like going to see a movie that everybody is raving about - you go and see it with such high expectations and it doesnt quite live up to what you thought it would be. It was worth staying here to be able to cross it off the list however I would not race back to stay in one of the hotel rooms again as there are nicer rooms that cost a lot less elsewhere. But I could be persuaded to try out a suite at the Versace - maybe next time!

  • Stayed: June 2012, traveled with family
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Thank TravelfreakAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 19, 2012

Dear TravelfreakAustralia

Thank you for your review.
It is excellent to read that all aspects of your stay were great. I am glad that you thoroughly enjoyed dining in our restaurants and loved the atmosphere in the foyer & bar Le Jardin.
Palazzo Versace does have a location that is very popular with our guests and close to all that the Gold Coast has to offer, I am glad that you found this beneficial.
It is disappointing to read that you found the experience was really good but it gave you mixed feelings as it did not completely live up to your expectations.
We very much hope you can return in the near future and allow us the opportunity to deliver that wow experience that you were expecting.

Warm regards
Ben McDermott Guest Relations Manager

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Reviewed November 6, 2012

As I was there as part of a business conference, it is not the sort of place I would choose to stay at. But, it has everything laid on and there was nothing I could fault. We were a family with two adjoining rooms where the kids had a double bed each and we slept in the biggest bed I've ever been in - all very comfortable. The rooms are very big with a lovely adjoining bathroom/spa. The pool area is very easy with children.

Room Tip: The east facing rooms get light very early - 5am in October, and are along a busy road, however the...
  • Stayed: October 2012, traveled with family
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Thank OPApres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 18, 2012

Dear OPApres

Thank you for your excellent review.
I am very pleased to read how much you enjoyed your stay and in particular the luxurious spacious rooms and large comfortable bedding. I am glad your family had the opportunity to relax and enjoy the lagoon area also.
We hope you can visit Palazzo Versace again in the near future.

Warm regards
Ben McDermott Guest Relations Manager

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Reviewed November 5, 2012

When I'm on holidays I want to relax and this place lacked that quintessential Australian relaxed resort vibe. Yes, I know the brand is Italian. Many of the people staying here seemed very concerned with how glamorous they were looking; and that's fine, but it's not the scene I want when I am on holidays in Australia (Rome maybe!). Next time I would stay across the road - we walked through the Sheraton and the pools were more expansive and they span out to meet the boardwalk and beach, giving the Sheraton a much more open feel than the Palazzo. So, for the the Palazzo, we enjoyed our stay here helped by a good deal from Wotif, but would not return.

  • Stayed: October 2012, traveled with family
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Thank AndyH1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 11, 2012

Dear AndyH1000,

Thank you for your review on Trip Advisor.
Although most of your ratings are good it is disappointing that you felt the private lagoon area nestled just off the Broadwater was not as expansive and open as that of what you had hoped for. It is very rare that we receive this type of feedback in relation to the lagoon area as this is very popular with our guests, but we thank you very much for providing your insight and it’s a shame it wasn’t as you would have expected. We do however have the private cabanas that you can book which will give you a more private and relaxed feel around the lagoon area.

We very much hope to welcome you back in the near future.

Warm regards

Ben McDermott
Guest Relations Manager

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Reviewed November 5, 2012

Stayed here for a week with my family - Very ordinary all around and not worth the money - Started at check-in - We arrived around 4pm (with baby) haven given plenty of warning - Aside from the lobby being a bus station with all the gawkers and afternoon tea crowd, there was just one person on the desk to check-in - Worse, despite the time, the room still wasn't ready - So we had to wait in the lobby and then had trouble finding a seat - in fairness they offered a free drink but not really the issue

Room, or 2 bed condo as it actually was, was ok on the surface - decor is obvisouly OTT but it actually sort of works - we had a nice view onto the boats/water - and....well thats about it - rooms were not great - second bedroom a bit pokey - main bedroom decent size but not much storage - main bathroom big with decent bath, but the whirlpool when on sounded like a tractor - plenty of towels though, and nice amenities

other issues included the TV in the bedroom not working properly all trip, we had no safe for the first night, the air-con broke for the duration of the trip and the lock on the balcony door had to be replaced - very annoying - and while the balconey was nice, the constant drone from the pool pump on the ground floor below rather mitigated the pleasant view - oh and despite me telling them at time of booking there was still no baby amenities - and then they CHARGED me for the baby cot rental along with the baby bath - for shame - absolute disgrace to pay this sort of money and then have them sneak that onto the bill

we only ate there for breakfast as it was included - very ordinary - selection wasn't great, and the quality matched the selection - oh and they hadn't enough seats because the hotel was completely full - so we had to queue for 4 of the mornings we were there - even then , we were shipped to a windowless frozen tundra off the main restaurant area where you had to get everything yourself

staff - on the whole they were execellent - i felt truly sorry for them as clearly there wasn't enough of them to cope on the busy days, but they kept their cool and their smiles - one of the few pleasant memories - i'd have complained more when i was there, but there wasn't a manager in sight - nor was the 'front desk' ever manned - the concierge was non-existent, so we relied on the staff in Le Jardin and the guys on the front door (both groups were exceptionally helpful and welcoming).

so on the whole, save your cash for something else (you'll need it, the GC is expensive!) - i certainly won't be darkening their doors again, despite the mostly diamond quality staff

  • Stayed: September 2012, traveled with family
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2  Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

This 5 star hotel is just that. Everything is top quality. The service is exceptional and probably the best I have experienced anywhere in Australia. The rooms are simply opulent. Breakfast is an absolute feast. The staff are all very friendly and attentive. Nothing was too much trouble. Versace certainly lives up to it's reputation.

  • Stayed: September 2012, traveled on business
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1  Thank jules1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 18, 2012

Dear jules1009

Thank you for your fabulous review.
It is great to hear that you had such a wonderful stay and enjoyed all things Palazzo Versace. In particular I am very glad that you enjoyed your buffet breakfast in Il Barocco restaurant and the service experience during your stay.
We very much hope to have you with us again in the near future.

Warm regards
Ben McDermott Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

It is certainly worth treating yourself to a relaxing holiday experience at Palazzo Versace. We returned to the hotel for a few nights in early November and were again completely satisfied by the level of service and the overall hotel experience. Swimming in the crystal clear lagoon pool; reading under the palm trees; and eating spectacular food are all part of the daily grind at the hotel. What more can we say. The secret is well and truly out.

  • Stayed: November 2012, traveled as a couple
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Thank Lamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this reviewResponded November 17, 2012

Dear Lamel

Thank you for your wonderful review.
Yes it appears as though the secret is certainly out, thank you for letting everyone know.
It is great to hear that you enjoyed all that Palazzo Versace has to offer and in particular the service experiences during your stay.
We very much hope to welcome you back in the near future.

Warm regards
Ben McDermott Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Versace

Address: 94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
Price Range: $270 - $1,074 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia

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