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“Nothing lacking” 5 of 5 stars
Review of Palazzo Versace

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Palazzo Versace
Ranked #3 of 5 Hotels in Main Beach
Certificate of Excellence
Melbourne, Australia
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nothing lacking”
5 of 5 stars Reviewed November 5, 2012

This 5 star hotel is just that. Everything is top quality. The service is exceptional and probably the best I have experienced anywhere in Australia. The rooms are simply opulent. Breakfast is an absolute feast. The staff are all very friendly and attentive. Nothing was too much trouble. Versace certainly lives up to it's reputation.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jules1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 18, 2012
Dear jules1009

Thank you for your fabulous review.
It is great to hear that you had such a wonderful stay and enjoyed all things Palazzo Versace. In particular I am very glad that you enjoyed your buffet breakfast in Il Barocco restaurant and the service experience during your stay.
We very much hope to have you with us again in the near future.

Warm regards
Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (411)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Melbourne, Australia
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 5, 2012

It is certainly worth treating yourself to a relaxing holiday experience at Palazzo Versace. We returned to the hotel for a few nights in early November and were again completely satisfied by the level of service and the overall hotel experience. Swimming in the crystal clear lagoon pool; reading under the palm trees; and eating spectacular food are all part of the daily grind at the hotel. What more can we say. The secret is well and truly out.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 17, 2012
Dear Lamel

Thank you for your wonderful review.
Yes it appears as though the secret is certainly out, thank you for letting everyone know.
It is great to hear that you enjoyed all that Palazzo Versace has to offer and in particular the service experiences during your stay.
We very much hope to welcome you back in the near future.

Warm regards
Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 5, 2012

I have always wanted to stay there and finally decided to go. We arrived and our room was ready early which was great. Room was very spacious and the bathroom was incredible with the most awesome big bath. We decided to go down to the bar area to have a few drinks and some lunch. We waited for our lunch for over an hour and when it finally came it was cold and you could tell it stranded for a while. We waited for our drinks forever and constantly had to get their intention to order more. Extremely frustrating considering it is a 5 star hotel so you expect great service. We enjoyed our stay but overall for the price that you pay to stay there I just think you can get much better value for money. I doubt we will stay there again soon. Maybe they were just really busy but when you have a 5 star reputation people are a bit less forgiving.

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank cindselt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 11, 2012
Dear cindselt,

Thank you for taking the time to provide feedback regarding your stay at Palazzo Versace. It is only through the voice of our customers, such as yours that we can address issues and therefore improve our guest experience and service.

I am glad to read though that you enjoyed your room and that it was available for you on your early arrival.

It is very disappointing to read that the service standards were not up to your expectations around the pool bar and that you had to wait a considerable amount of time for your food order. Palazzo Versace has gained a reputation on wonderful service so this is very disappointing to hear.

I hope to be able to able to restore you faith in our hotel and I would like to reengineer your experience and extend an invitation to enjoy complimentary upgrade on your next stay.

We very much hope to welcome you back in the near future.

Sincerely yours

Ben McDermott
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 4, 2012

Wanted to surprise my mum for her 70th birthday with an experience sho wont forget! It started with lunch at Vie Restaurant followed by check in followed by a swim, drinks and celebrating in her suite! Total extravagance!!

Room Tip: try and get a room with a pool view rather than a road view!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank getawaygirlBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 17, 2012
Dear getawaygirlBrisbane

Thank you for your excellent review.
It is great to hear that your special occasion lived up to your high expectations and that you had the opportunity to enjoy Vie restaurant and the lagoon area. It is also wonderful to hear that your suite category room was what you had hoped for.
We very much look forward to welcoming you back for your next special occasion.

Warm regards

Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 2, 2012

Fantastic location, great experience, relaxing by the pool, great service, you feel a million dollars, eye to every detail, visionary yet classic designs, highly recommended for a luxurious weekend escape or family experience.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ollesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 11, 2012
Dear Ollesc

Thank you for such a wonderful review.
It is great that you enjoyed all things Palazzo Versace.
We hope to have you visit us again in the near future.

Warm regards

Ben McDermott
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 30, 2012

We got this awesome package deal which included champagne, late checkout and breaky at barocco II and it was worth every single sent. Coming from Italian heritage, the hotel really brought me back to my roots, in an authentic kind of way. They have managed to capture the essence of the traditional hierarchy Italian lifestyle. The lavish room, the service, the food and wine were all of the highest quality. I felt like I was a royal and although it had a lovely price tag to go with, it was still an amazing and probably once in a lifetime accommodation experience!

Room Tip: Higher the room the better. Try to go at a non peak time to get most out of your stay.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hotelcrtic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 3, 2012
Dear Hotelcrtic

It gives me so much pleasure to read your excellent review of your stay at Palazzo Versace.
To read in your review that it was a once in a lifetime accommodation experience and that you felt like royalty is absolutely fabulous.
I very much hope that you can return in the very near future and enjoy another exceptional experience.

Warm regards
Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 29, 2012

Just spent the weekend there celebrating my husbands birthday. We have stayed in many lovely hotels but Versace does have that little bit extra in terms of service. Lagoon room had great view and room service food was delicious and not as expensive as you might think. Looking forward to a return stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 3, 2012
Dear Susan M

Thank you very much for your wonderful review.
It is great to hear that you had a wonderful stay and enjoyed all that Palazzo Versace has to offer. I am glad that your husband’s birthday was memorable.
I very much hope that you can celebrate your next milestone with us.

Warm regards

Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Versace

Property: Palazzo Versace
Address: 94 Seaworld Dr, Main Beach, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia

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