Good hotel and facilities,room and food excellent,downside smoking by the pool (i am a smoker) despite no ash trays and people hogging the sunbeds despite notices stating they would be removed by staff, this never happened.
- Free Wifi
We had a lovely 1 week stay in this hotel last May.
Half board was included (breakfast and dinner, both buffet). The quality of the food is very good, plenty of choice and variation. Also the restaurant staff is very friendly.
It is a big hotel, right next to the even bigger hotel 'Royal Andalus' but has a calm athmosphere. I've noticed mostly older people or familiies with little children stay here.
Excellent swimming pool!
Parking can be a bit of problem (during weekends), since most people have a rental car. So it can happen you have to walk a bit from a free parking place to the hotel. (hotel offers, expensive, parking garage)
Reception: Welcome was friendly. Sometimes you have to wait a bit longer before you can get help/information at the reception, because often only 1 receptionist is at the reception. Our bill wasn't correct, and it took almost half an hour (because restaurant receipts had to be checked) to solve this. It was resolved fine, but that can take up a lot of time.
Rooms: spacious and clean. Comfortable beds. One time they forgot to clean our room (?), but after reporting this to the reception the room was cleaned during dinner time.
The hotel met expectations, staff was very friendly (keeping in mind that we spoke Spanish) and helpful, and the food buffet was superb. The swimming pool was basic but functional. The beach was excellent. The walk to the beach was accessible.
The style of construction seemed considerate with the shoreline, keeping in mind the standards in the southern coast of Spain. There was no obvious waste of water beyond a modest fountain and swimming pool. One can only suspect that the pinewoods would have reached the beach if the building was not there, which is a pity.
The best was the food and the service. The worst was the decor in the common areas, which while conforming to an expected standard of apparent luxury, numbs its personality.
Overall, we were left with the impression that it was a reliable well managed hotel and can be recommended.
We booked this hotel for 2 weeks october 15 to 29. Very good stay for the first week. Second week we were informed that the hotel would close on october 28 and that we should move to the hotel next door (an inferior hotel). This was a note left in our room. No apologies. They did not bother to talk to our group leader (we were a group of 44 guests) who tried unsuccessfully to meet the hotel director. We were not informed when we booked or when we arrived although THEY KNEW IT. The front desk personnel were all very nice except the manager who did not seem to care and arrogantly said that this is the way it is every year. Transfer to the other hotel was badly organized. Some suitcases were put in the wrong room.
On the second week there was a significant change in the quality and variety in the restaurant. The overall service detriorated. The minibar was emptied.
What is unacceptable is that they knew that the hotel would close on the 28 when we booked, They gave us a room for 2 weeks (oct 15 to 29) knowing very weel that we would have to leave on the 28th and that the service would be inferior on the second week.
DO NOT BOTHER TO BOOK THIS HOTEL . THEY WIILL CONFIRM YOUR BOOKING AND THEN MOST LIKELY SEND YOU NEXT DOOR TO THEIR SISTER HOTEL WHICH IS INFERIOR IN EVERY WAY.
We have a holiday home near to Malaga. Often whilst staying there we spend a few days in a hotel in a different area.In September 2010 and September 2011 we booked Iberostar Andalusia Playa .On each of these visits we encountered problems on check in .The reception staff were unhelpful and tried to allocate us rooms which did not meet the description of our booking.In each case this was only partially resolved,and then after an argument.In 2011 the check in took 2 hours.We were asked to take a seat in reception and were constantly ignored while Spanish and German visitors were dealt with.
We said never again.Our e mail complaint to Mr Berrocal ,a director of Iberostar was ignored.
The hotel is of good quality in an attractive location so this year against our better judgement,we deciced to try again.In order to avoid any misunderstanding ,we booked directly from the Iberostar website,a top floor full sea view room ,which came at a premium.
We travelled up to Sancti Petri on 7th September 2012,a distance of about 240kms.
On arrival we were told that we were not booked into this hotel,but that we should go to the Andalusia Royal which is adjacent.We know the Andausia Royal and do not like it.We immediately asked for the manager.After a short time an assistant manager appeared .We showed her our booking confirmation (dated11th July 2012). She said sorry they had no rooms in this hotel,despite the fact that there was a steady stream of arrivals. Various excuses were made including some spurious reference to the golf course!
After a lengthy argument we were offered some inducements to take a room in the adjacent hotel.In order to avoid having to drive straight back we said that we would try it for one night.
This hotel is noisy and of a lower standard.The dining room is much like a college canteen full of noisy Spanish families. (although the food is acceptable)
On the next day we decided to return to Malaga,after 24 hours of stress,a round trip of 480 kms and about 60 euros in fuel.As a final insult on checking out of Andausia Royal there was an attempt to charge us about 30 euros for use of the spa, about which we knew nothing!
We have previously thought that the check in problems and unsatisfactory room allocations were the result of incompetence.It would appear,however,that this is a deliberate policy.From other comments on trip advisor it appears to happen regularly.Presumably in many cases they get away with it.
Out of interest,before we left we asked our daughter back in England to go to the Iberostar web site and go through the reservation proceedure for an identical room to our original reservation.She did so and the site was showing availability.
We will never again make a booking at any Iberostar hotel.They are not prepared to honour their reservations so it is pointless.All we required was what we had booked and were prepared to pay for.Nothing more,nothing less..They seem unprepared to do this.
As a final point it is noted that when Iberostar does respond to criticism,the message is bland, and non specific.Presumably these are preloaded responses.This attitude very well sums up their customer care.
Paul and Sheila
I stayed at this hotel for 1 week end of June. Below is a summary of my impressions:
Reception: we were welcomed in Dutch which was a pleasant surprise (although the girl was not the friendliest). She said we could upgrade to a junior suite for 10€/night (promotion price). After having visited the room, we declined as we did not think it was worth it (it was just a bigger terrace and a slightly better view). She did not seem very happy about it. The rest of the reception staff was very friendly and helpful though most of them only spoke Spanish and German. The hotel is very much geared towards Germans so all the staff speak German to everyone. Nothing agains Germans but the staff need to understand that there are other nationalities as well and they should at least be able to speak good English.
Rooms: very good! Well kept. One thing: we booked seaview. We did have this but only lateral (and only then did we see just a very small part of the sea) which had not been mentioned by the touroperator. Frontal view was the pool which was totally fine, just not what we had requested. A little expensive for that! Turns out only the junior and senior suites have frontal seaview. But this is the fault of the touroperator for not being more specific, not the hotel (though they claimed we did have seaview.. I guess if you see a small portion of the sea, it also counts haha).
Swimming pool: heaven! Huge pool, very clean (water freezing cold though, even during the heatwave we had). Not very suitable for children as the pool is 1m on one side and 1m40 on the other. There is a very small pool for very small children. Loungers everywhere and more than enough. People keep reserving them with towels which we ended up doing as well. Only thing is: there are not enough umbrella’s (not 1 for every 2 loungers) so that is annoying as everyone wants to sit where there is one. The poolbar is great though you can only get drinks and icecream, not snacks. You have to eat inside the restaurant if you want lunch and that is not very nice in the middle of the day as you want to sit outside (15€ pp for lunch, drinks not included, good buffet). You can always go to the commercial center for lunch as well.. it’s a 10min walk.
You get towels for the pool by paying 10€ per towel which you get back when you return the towels. All in all, great pool area! One fantastic thing.. everyday (except for the weekend), they bring you something to eat around 1 p.m… FOC (melon, cherries, icecream,…). Wonderful!!
Beach: beautiful!!! You are there in 5 min (you walk over a wooden bridge). Very clean as well. Loungers on the beach are at 3.50€/lounger + 3.50€ for the umbrella (you need to get both, you cannot get one without the other). Lots of people on the beach but not too bad. Lovely for strolls in the evening. There is also a bar on the beach but we never tried it.
Restaurant/Food: superb!!! Lots of choices, a little bit of everything. They even have candy for the kids in the dessert area (nice touch!). Def a 10!!! Only 1 remark: not a lot of seats outside so you have to be lucky, esp in the morning!
Entertainment: good. Singers mostly and flamenco on the Sat night which was great! The animation team kicks off with shows in July only so we did not see that.
Bar: again, very good though quite expensive (but everything in the hotel is expensive and you do have to pay for every little thing).
WiFi: to be paid. There is one computer in the reception area which you can use. 1 Euro per 10 minutes. The connection is good.
Conclusion: great hotel, would def recommend it to anyone but keep in mind, it is expensive!