If you want a clean well maintained apartment and the ability to self cater then don't go there. The toilet leaked leaving the bathroom floor constantly wet and dangerous. The shower curtain didn't contain the water and we had to tie the shower head up with string as there was no riser rail but that wasn't a problem as we only had hot water once during our week long stay. The beds were children size, very old and uncomfortable and the sheets only changed once on one of the beds and replaced with sheets with holes in. Take your own towels as the cleaners forgot to leave us any and we had to make do with a single hand towel. The freezer compartment of the fridge kept falling off and leaked so you couldn't put food on the shelves. The kettle either wouldn't turn off and got too hot to handle or kept turning off before boiling. The cutlery and plates were plastic, mismatched and minimal. Our room was cleaned once and as you have to put toilet paper in a bin this wasn't enough. If you use the bar then you'll probably get better service than we did. There was a large active wasp nest at the base of the stairs leading to the upstairs apartments. Concrete cancer rules and frankly the place needs condemning. We ended up booking into the Canada Hotel for our last night which was far superior and charged the same as the Helen studios. The reps couldn't care less but will give you a customer complaint form but don't bother with it as Thomas cook care even less and will just ignore your 'observations'.
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- Also Known As:
- Helen Studios Hotel Laganas
- Helen Apartments Laganas
- Helen Apartments Hotel Laganas
- Helen & Theo Studios Zakynthos/Laganas