We have just returned from a week at the Aegean Plaza and probably wouldn't return to this hotel. The hotel location and feel is lovely overall but we felt there were a few things that made this 4 star hotel feel more like a 3.
Check in was simple, we were given a key to our room and told the breakfast times. That was it. We got to our very clean, simple and pleasant enough room to find absolutely no information about hotel services or the hotel itself. I've never been to a hotel and not at least found a card with telephone info or which number was the one to call reception!
We had to ask about the safe, whether there was a key or a deposit for it. As it turns out, they just give you a key. Why this wasn't issued at check in, I don't know. I think you are able to borrow beach towels from reception as we saw someone collecting some. Either way, we weren't given any info about this. The TV in the room only has one channel which is in English, which was CNN news and even then, it was the only channel with no sound for 5 of our 7 days!
We weren't told about WiFi services, again, I had to ask. On the plus side, the room was cleaned every day and fresh towels and sheets provided.
Breakfast is served between 8-10am which is fine but if you don't get there early, it becomes very busy, chaotic and the hot food will be cold food. There is a good selection of food but the stress of so many people just milling about pushing to get food and then finding a table was a massive issue for us.
The main pool area is nice but be warned... if you don't find yourself a sun lounger before 9am, you wont get one. There isn't enough loungers for the guests in the main area and we found loungers with towels on them for the majority of the day but nobody on them. We went to the hotel's second pool which is across the road and found that we pretty much had the pool to ourselves for the majority of the day which was a huge bonus.
The staff we found, weren't that friendly apart from the bar staff by the pool. They were really nice but the other staff around the hotel seemed to be pretty straight faced and didn't seem that happy!
When we checked out, we were just told, "that's done."
No "we hope you enjoyed your stay" or "thanks for staying, we hope everything was to your liking."
It was a pretty blunt end to the stay.
On a whole, we think the things lacking were purely service and information based. The hotel is fine if you're looking for a base to stay and will be going out for the day or using the beaches then this is a great place but if you are staying half board and not looking to leave the hotel, you might find a shortfall in the information and services available. The hotel is pretty and comfortable with great access to the beach, tavernas, local transport and shops.
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- Also Known As:
- Aegean Plaza Kamari
- Hotel Aegean Plaza
- Aegean Plaza Santorini
- Aegean Plaza Hotel Santorini/Kamari