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2,283
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89
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Reviewed May 14, 2019

A further enjoyable visit over the Easter period - The pools are great for families, garden areas are equally pretty. Its a large hotel so little individuality but a good option for the area, right on the beach and short walk into Caleta - Didn't take the food options so cannot comment.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Mike_T_Blademan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERATONFUER, Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded May 16, 2019

Dear Mike_T_Blademan,

Thank you very much for your kind review. We are delighted to hear that you were happy with our property. Your feedback of our resort and colleagues is very rewarding. We look forward to welcoming you back soon.

Best regards,
The Management

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Reviewed May 14, 2019 via mobile

Just back from the Sheraton hotel Fuerteventura
I cannot fault the hotel and staff for a fantastic holiday..from arrival to departure we were treated on arrival with a glass of Prosecco and shown to our room by David who was very accommodating and informative ornar checked us in and was so friendly and accommodating.
The breakfast and entertainment was superb
Would definitely recommend and will return

Date of stay: May 2019
Trip type: Traveled as a couple
Thank StephenM3517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERATONFUER, Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded May 16, 2019

Dear StephenM3517,

Thank you very much for taking the time to write about your recent stay here in Sheraton Fuerteventura and I am glad to hear that you had a wonderful time. I have been truly blessed with an amazing team of individuals who clearly enhance the beauty of the resort.
We hope to see you again in the not-so-distant future.

Warmest regards,
The Management

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Reviewed May 14, 2019

We had a sea view suite. which was excellent and the balcony was big.
The pool areas were good and the kids club excellent. All staff were polite and helpful. The pool bar is good but the main restaurant is not the best. The menu is fairly limited and the food quite basic.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Fazerace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERATONFUER, Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded May 16, 2019

Dear Fazerace,

Thank you for choosing to stay at the Sheraton Fuerteventura Beach, Golf & Spa Resort and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these hiccups from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Fuerteventura.
Sincerely,

The Management

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Reviewed May 8, 2019

Holiday with 3 children. The dinner is not great. Do not book half board a wast of money. My fourth visit’ staff attentive and helpful do everything to please and make ur stay amazing. Hotel is wonderful as always. But the food at dinner has gone down hill since my first second and third visit . I will consider in future to go but as bed and breakfast only. I hope the hotel realise the negative comments about dinner and will change this. Although If like me u have multiple children and want to entertain them this will not happen! however I took a trip to Elba Carlton next door and what amazing entertainment for children and adults although cheaper and not 5*. But sure I will consider using his hotel in the future as a parent. X

Date of stay: May 2019
Trip type: Traveled with family
1  Thank Rekmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERATONFUER, Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded May 10, 2019

Dear Rekmark,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,

The Management

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Reviewed May 7, 2019

Nice hotel in a nice location with great staff. Room was enormous and had a shared terrace with 6 other rooms.
The first day we took lunch at the pool bar.....didn’t expect to find hair in the tuna baguette. The room towels had holes where they were thread bare, not just one change of towels but all of them. The room walls are so thin that you hear every conversation from your neighbours. Breakfast restaurant has inadequate seating for guests subject to your timing.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERATONFUER, Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this reviewResponded May 10, 2019

Dear Paul O,

Thank you for taking the time to give your feedback with regards to your stay at the Sheraton Fuerteventura Beach, Golf & Spa Resort.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Fuerteventura.
Sincerely,
The Management

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