Starting with the positives, our 2 children made friends and enjoyed the kids club and activities. The food was always hot and of good quality, each evening is themed but there are also steaks or fish on offer. The surrounding area is quiet and although we had sunshine most days, it is very windy!! Unfortunately our holiday was blighted by two incidents in the hotel, firstly we had cockroaches in our room (218) which at first we dealt with best we could without the children knowing but then when it became impossible to hide and I came accross the previous occupants feed back form which confirmed there was a problem it stated " something needs to be done about the cockroaches in this room!". After being told to pack up our belongings we waited to be moved. A few hours passed and we were then told there was now no room available until the following day and so we had to stay put. This caused great inconvenience as we couldn't find essentials that evening at bedtime and felt like we were living out of our suitcase. The next day we were offered a disabled room with no shower or a ground floor room which was just below our current room. Hmmm hardly an improvement we offered to pay more if this was what was required to have a higher floor. Fortunately at this point the Manager Francisco Brisco became involved and said a room would be available after lunch. For our inconvenience he compensated us with a Spa voucher, we went as a family and thoroughly enjoyed this. Our second incident occured when after leaving my new monsoon beach dress over a cabinet in our room I picked it up to find a white bleach mark on it. As I inspected the surface there was a small pool of liquid which appeared to smell of bleach (the cleaners had left the room 5 mins previously). I telephoned down to reception and after half an hour of someone saying they would come and hadn't I phoned again asking to speak to a manager. A lady called "Tonya" telephoned back and told me catergorically that no bleach is used for cleaning. I did feel as though she did not believe me and so I asked her to come to inspect this for herself before it dried up and the evidence was gone. No one came my husband went down to reception twice to ask for someone to come and no one did so in the end I went down with the dress and waited for Tonya to come out from the back room. Eventually she came out to greet me and was still adament that it couldn't be bleach but agreed to come and see. Luckily for me the bleach hadn't yet dried and so I asked her to touch and smell the liquid this obviously wasnt evidence enough for her so she had hold of my dress and appeared to be looking at the wash label but then to my horror dipped the dress in the liquid for a 2nd time! Proof enough that she didn't believe me. Sure enough the colour drained from the garment and I think her words were "o dear" and " it does seem there is some type of bleach in the cleaning product" no apology for what had happened. When I stated that I was more annoyed that she made me feel like I was lying she just said "No, not at all". This womans approach to management is to prove the customer wrong and then deal with the outcome as required. And there was no language barrier it was very obvious she knew what had happened. Moreover the dress being ruined is one thing but if my children had of touched the bleach and rubbed their eyes for instance it could have been very serious. As we were flying home the next day I never saw my dress again or the delightfully rude Tonya but Francisco was back at work and spoke with my husband at Breakfast he made sure our room bill was adjusted accordingly as compensation and apologised for what had happened. To sum up I rarely write comments or complete feedback forms even though we hoilday around 3 x a year but on this occassion I felt the need to. Yes incidents happen and we were unlucky, however it is how they are dealt with by the people who should be trying to make your holiday enjoyable that matters. Francisco Brisco thankfully is the one person who makes the difference at the Sheraton.
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- Also Known As:
- Sheraton Fuerteventura Beach, Golf Hotel Fuerteventura
- Sheraton Fuerteventura Beach, Golf And Spa Resort
- Sheraton Fuerteventura Beach Hotel
- Fuerteventura Sheraton
- Sheraton Fuerteventura Beach, Golf & Spa Resort Caleta De Fuste