Booked here on the basis of the mixed reviews in comparison to other hotels listed, this seemed a great option.
There were several factors for, but sadly, more for agianst.
If you come by taxi from the airport, they will drop you at the main entrance, at which you are faced with a flight of steps to the door of the lobby, further back, there is a ramp which will take you there too! Just FYI.
I had emailed the hotel requesting a double instead of a twin, so when checking in, was given a twin. I enquired about the possibilty of a double and was told "no", despite me mentioning that I had contacted with the request earlier, at no time were we offered the chance to move rooms, later on, despite being there for 11 nights. Some rooms are unavoidable by steps, so be mindful if you have lots of luggage or kids, etc.
The rooms are pleasantly decorated with no frills! TV & Safe is chargeable, AC didn't work, but the room was not cast under sunshine, so stayed quite cool. Maid service was daily; bedsheets infrequently, towels daily, dusting never!
Restaurant, was fairly quiet as not quite in season yet, so not rushed and a variable selection of hot food daily. However, if you have the pleasure to be in the restaurant 5 mins before they close, be warned, lights go out, music stops, food gets taken away, you are made to feel you need to leave.
So you go to the bar, service here is beyond redemption, the wait is approx 15 mins at a time and you can only get 2 drinks. They even ran out of Vodka one day and tried to serve Tequila instead. The same girl serving the Tequila the had the nerve to make herself a shot from topshelf spirits the next day!
The terrace is a great place to relax, as not many up there, but if you fancy a snack from the bar, you have to go downstairs to the pool bar, wait in the "disorderly" queue, then order/wait for the food/drinks and take the lift back up, one of which is out of order, so if the lift is busy, forget it, it took me 30 mins from going down, to getting back up!
Should you want ice after the bar has closed, and have the misfortune of approaching Rajiv, reception manager, forget it, he is far too lazy to walk 15 meters to go behind an open bar and reach into the ice machine! Never have I encountered such a brickwall/lazy attitude!
There are some great staff working here and they will make your stay enjoyable, but there are some that should not be there, you will be able to decide for yourself, who they are!?
Overall, a good place that is let down by service, management and lack of staff, which is a fundamental. If you get a cheap deal here, then you are getting what you pay for, so don't be disappointed!
Check out the Kings Arms Pub for friendly service and the China Restaurante for great chinese (non buffet) food.
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- Also Known As:
- Ocean Costa Caleta Hotel
- Ocean Costa Caleta De Fuste
- Hotel Costa Caleta Fuerteventura/Caleta De Fuste