Whoever is intending to stay at the above complex, please think again. We stayed over Xmas period and were put in the Castillo Suites. Rooms were extremely dirty (including bed linen). Phone in room did not work (nor in any other rooms in Castillo Suites as several other residents made the same complaints), nor was there any reception which is clearly breaching H&S. Our room was over a night club which went on until 5.30 each morning. Raised complaint with hotel as well as Thomas Cook representative to no avail. This lasted for 4 days, until they eventually moved us to another part of the complex, The Antigua, had cockroaches, and we were unable to use the balcony as we could see directly into the room opposite. I wrote to Thomas Cook who says their customer surveys state the rooms/complex is satisfactory which is clearly misrepresented. This is the first time I have noted my dissatisfaction on trip advisor so it shows how poor the facilities were. Please reconsider if you intend to book this complex, as well as with Thomas Cook who do not take any responsibility.
- Official Description (provided by the hotel):
- smartline Castillo de Antigua is located right on the seafront promenade, and offers a breath-taking view of the Atlantic. The hotel offers a varied activity program for all ages throughout the day. For the younger guests, there is a kids' club at the hotel. If you want to explore the surroundings, the waterfront promenade is very inviting for a stroll, long walks and jogging, and the town centre is just a short walk away! If you want a relaxing holiday, you can chill out by one of the hotel's four pools. smartline Castillo de Antigua features a total of 272 bright and modernly furnished rooms and apartments. ... more less
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- Also Known As:
- Aparthotel Castillo San Jorge / Antigua / Caleta De Fuste
- Castillo San Jorge
- Castillo De San Jorge
- Elba Castillo San Jorge & Antigua Suite Hotel Fuerteventura/Caleta De Fuste