we have just returned from a 14 night stay at this hotel
christmas and new year gala dinners were terrible not even a cracker for the children.
on arrival was met by a very unpolite receptionist,
were told we did not qualify for fidelity card rewards as we only had it for 4 to 5 months utter rubbish and lies. we did not want upgraded only late check out room. were told after asking for a late check out room as we had a late flight with a child that there was no availability as the hotel was full. that hotel was no where near full as i think they would struggle with a full hotel,
frank and aswald the entertainers were great with the children and adults, tried to involve everyone great job guys 5*.
would not return to this hotel.More